John Bishop | Page 2

Let me share what volkswagen of clarksville did to me! So my mom finds a nice 15' kia optima online. We go test drive it and buy it. My mom locked the price in and I didn't know that she locked in a pric So my mom finds a nice 15' kia optima online. We go test drive it and buy it. My mom locked the price in and I didn't know that she locked in a price. I paid $500 more than it was listed for. After driving it for 2 days the car starts to die on me while driving. So I have it towed there and they said they would pay for the bill. They had it for almost a week and kept swearing it was in perfect condition and it must have just been a fluke. They never even bothered to call one time by the way. I'd call for an update every day and they would say that they would call me back and just didn't. So after all this time with no car and no communication i get upset and said there is obviously something wrong with that car and if they won't fix it I guess I'll have to take it somewhere else to get it looked at. After I said that they threatened to stick me with the tow bill. So a friend went up there with me and was asking basic questions about what can be done such as a refund or a trade in. The sales manager Kevin stuck his finger in her face and yelled at her telling her its not her car so she doesn't need to even speak! I told him that was unacceptable and he can't talk to people that way. So he yells at me and tells that the car is perfect and tells me he's not giving me my money back, he's not trading it out and to take my keys and leave. He then throws the key in my lap and tells me to get out. So I take the car next door to kia and try to get an appraisal. Guess what? The car dies on the sales associate 3 times before he even got to the stop light. He came back in with the hazard lights on and told me he can't take that car. So we go right back with this on paper stating the car is clearly a xxx and it keeps dying. So they still refused to give me my money back. So they said we will trade it in but we only have 3 cars for you to choose from. We'll guess what?! They are all xxx cars. One jeep with over 200k miles on it. Completely filthy. The other was a prius that had trouble starting. Lastly there was a mazda that was in better shape than the others. So my choice was to take the kia that keeps dying on me or choose one of the other xxxxty cars. So I chose the unxxxxtiest of the cars. The Mazda drives but makes some strange puttering noises. The tires are WAY TOO big for the car and they are pushing up against the frame. So the tires and rims all have to be replaced, the brakes need to be done and a belt has to be replaced. My friends husband looked at it and told me those are the 3 things that need to be done before I can drive it. So basically I have to put another grand or more I to that car when at the end up the day I paid 14k for it already. So now owe my parents 5k and still have no car to drive. I'm just praying that I can trade it in for something reliable without having to finance anything. Otherwise I will have two car payments. One to my parents and one to a dealership. Something good has got to come from this crapshow. But if your ever considering where to get a car from, DONT BUY FROM VOLKSWAGEN OF CLARKSVILLE! I will say that Kaylee and Steven tried extremely hard to lavage this absolutely horrible situation. Unfortunately they are very limited as they are only sales associates and not in management but their dealership left a single mother with no car to drive and not a dollar to her name after spending 13k on a car. More

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John Bishop is without a doubt one of the most professional people I have encountered at any dealership. He took car of my car as if it was his own and kept me updated continuously. I’m sure he tr professional people I have encountered at any dealership. He took car of my car as if it was his own and kept me updated continuously. I’m sure he treats all of your clients with this type of care and should be commended for it. I live two miles from Bachman VW and will drive across the bridge to have all of my service work done at your dealership because of John’s attention to detail. I currently own a 2017 Touareg Executive and intend to keep it since the model is no longer available in the US. Thanks again John! More

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They keep trying after the sale.my old passat had 250k on it so they know I'm not a frequent buyer, they love what they do! it so they know I'm not a frequent buyer, they love what they do! More

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Fantastic job by the team! Brent went above and beyond for me. Would recommend doing business! I was comfortable and not pushed at all. Thanks! for me. Would recommend doing business! I was comfortable and not pushed at all. Thanks! More

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I truly appreciate John Bishop for helping me with my Jetta. John went above and beyond with customer service. If I ever need help with any VW, I will be contacting VW of Clarksville. Thank you John for Jetta. John went above and beyond with customer service. If I ever need help with any VW, I will be contacting VW of Clarksville. Thank you John for all your help. More

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I am so impressed with the dealership. They brought a car to my house to test drive. They worked with me on price and even send me a check to cover title cost. A rock hit my windshield and they lent me a car to my house to test drive. They worked with me on price and even send me a check to cover title cost. A rock hit my windshield and they lent me a car while I had it replaced and installed my trailer hitch at the same fine. In addition buffed a scratch that I did to the car for no charge. I love my car too. More

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