John Cherry

This review is based solely on our personal experience with Ken & Linda Phillips “Phillip’s CJDR” in Ocala FL. I will preface by stating that I have spent my entire nearly 50 year career in the Auto Ind with Ken & Linda Phillips “Phillip’s CJDR” in Ocala FL. I will preface by stating that I have spent my entire nearly 50 year career in the Auto Industry. With this in mind I originally reached out directly to John Cherry (GM) via email as I wanted to be introduced to the proper team member without too much hassle. Although not hearing back directly from John Cherry I was contacted by a Very Nice Gentleman Dale Coleman. Dale and I had a short but nice chat regarding what I was looking for. Dale connected me with Jessica Stevenson, Also very nice. Jessica described the vehicle after looking it over. Over the next week or so with a bit of negotiation we did agree to purchase vehicle and Jessica agreed to deliver it to our home in the Village’s as we weren’t expecting to be in Florida until March. Prior to flying in to Florida Jessica phoned to mention she now had the Tag for the vehicle, I told her that I was actually coming earlier than March and to overnight it to us in Florida on Feb 3rd. It wasn’t until obtaining screws for tag that I got in and drove vehicle for the first time on the 5th of Feb. Upon pulling it out of garage and rolling for about 2 houses up our street I noticed that Transmission was whining. I immediately reached out to speak with Jessica and the first thing Jessica said was maybe it is cold, Maybe it’s because it had sat 2 months before arriving… I said to Jessica that based on my years in auto industry I thought there was a serious issue. Jessica said there was nothing wrong with it but if I was concerned I could take it to Phillips Toyota to inspect as there was still a month left on warranty. I decided that was a great idea and immediately took it and checked it in with Melanie (Service Attendant). After having both the Shop Foreman and Tech drive it Melanie stated Transmission needed to be replaced at a cost of $7900. I then spoke again with Jessica who told me to call Jim Garvin and he’ll work with Melanie at Phillips Toyota. After a week or so of frustration feeling as though I was being put off I made it clear to Melanie that I needed something to happen. The Vehicle has now been at Phillips Toyota since my arrival in Florida and have been told there is no transmission available, That it is on back order with No ETA. I bought the vehicle months ahead of our arrival and after being here a month still no vehicle. I decided to reach out again to John Cherry to voice my concern and dissatisfaction. John had Dale Coleman touch base with me and again Dale was very nice but said Brian Baker would call me on Monday and discuss buying the vehicle back as I had mentioned being something I felt entitled to ask for. Clearly this serious issue was missed when inspected before vehicle was advertised. Unfortunately Brian Baker should not be allowed to handle After sales concerns such as this. Brian mentioned that after he spoke with John Cherry, John told him to step up as if he were trying hard to make a deal and give me a good offer to buy back the unit. Keep in mind I just bought this vehicle in good faith that as advertised it was inspected and certified. I handed over $19300 in good faith that vehicle was inspected and then Brian tells me Phillip’s will give me $13000 in return. Brian stressed with me several times that he thought this was a fair solution. Consider hearing that after arriving in Florida expecting to have a good vehicle. Only driving I did upon arrival with vehicle was back to Phillip’s, That is where vehicle continues to sit with No ETA on Repair to make it a worthy vehicle. Needless to say our first Florida experience is with Phillips and Brian Baker. Unfortunately my only solution is to wait with no ETA from Toyota for a transmission that was bad from the start and missed by Phillips Chrysler in Ocala. Who knows when I’ll have the vehicle we negotiated for. I think it’s safe to say Phillips will NOT be recommended or our go to More

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They did not reset the required maintenance code Keep on, and I will not know when I have to visit them again when the next one occupies on, and I will not know when I have to visit them again when the next one occupies More

by adanmarquez773 Verified Customer Verified Customer

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Phillips is the best dealership in central Florida. Will always be our number one go to Will always be our number one go to More

by Robbie Keszey Verified Customer Verified Customer

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the dealership communicated with us through the process of fixing the vehicle and returned to us in a timely manner. I highly recommend them! of fixing the vehicle and returned to us in a timely manner. I highly recommend them! More

by mark cook Verified Customer Verified Customer

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Dealership was very helpful and friendly we sat in many cars until we found the car that was right for us. Our salesman Lou went above and beyond to make sure we were satisfied. cars until we found the car that was right for us. Our salesman Lou went above and beyond to make sure we were satisfied. More

by wvandersch Verified Customer Verified Customer

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They always find us a great deal Also the same sales people have worked there for years . That says alot about the dealership. people have worked there for years . That says alot about the dealership. More

by medinapressurecleaning Verified Customer Verified Customer

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The service center is top notch. They have been very honest, friendly and helpful when we I've had work done there They have been very honest, friendly and helpful when we I've had work done there More

by will Verified Customer Verified Customer

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I have to say after a long process back and forth, I have only Three words to say about Phillips service dept, "Excellent service team" Starting with GM John Cherry to Gary Winkler the Service advisors and only Three words to say about Phillips service dept, "Excellent service team" Starting with GM John Cherry to Gary Winkler the Service advisors and the entire Mechanical Staff, they all worked diligently to trouble shoot and repair a problem that not only made the dealership scratch their heads but other mechanical shops in the area, I can't say enough for the GM John Cherry who stayed in constant contact with me and providing me a loaner car every time I came into the shop, Gary Winkler thank you once again for your diligent work with your staff on finding the problem. I guess now the problem has been repaired and you once again have a happy customer, Let's try to find my next vehicle in my monthly price range and start again, my relationship with Phillips Chrysler Jeep Dodge Ram is my dealership for now on, Respectfully submitted John Vetter More

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Super easy to work with, fair value on trade, paperwork done ahead, just signed and left. Thanks! done ahead, just signed and left. Thanks! More

by TracyP Verified Customer Verified Customer

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This dealership has been a good dealership for many years for my whole family and some friends for my whole family and some friends More

by DRGATOR55 Verified Customer Verified Customer

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