John Cherry | Page 10

The dealership is very nice and big. The salesman was very helpful the finance man was also very helpful and completed the purchase in record time. I will recommend your dealership to others that may be very helpful the finance man was also very helpful and completed the purchase in record time. I will recommend your dealership to others that may be shopping for a car. More

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I always take my truck to Philips Chrysler Jeep Dodge. All the staff there is super friendly and they are always respectful of my time. I would highly recommend their service and sales department. All the staff there is super friendly and they are always respectful of my time. I would highly recommend their service and sales department. More

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GREAT THEY WERE A JOY TO WORK WITH AND ANSWERED ALL YOUR QUESTIONS WE WERE IN AND OUT IN A VERY SHORT AMOUNT OF TIME WE WOULD GO BACK FOR THE NEXT PURCHASE THEY WERE A JOY TO WORK WITH AND ANSWERED ALL YOUR QUESTIONS WE WERE IN AND OUT IN A VERY SHORT AMOUNT OF TIME WE WOULD GO BACK FOR THE NEXT PURCHASE More

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WILL PARDEE IS A GENUINELY GOOD SALESMAN WHOM WE " ENJOYED " THE VEHICLE PURCHASE. USUALLY WE ARE UNCOMFORTABLE WHEN DEALING WITH VEHICLE DEALERSHIPS. PHILLIP'S CHRYSLER TO BE COMMENDED FOR RELIABLE P ENJOYED " THE VEHICLE PURCHASE. USUALLY WE ARE UNCOMFORTABLE WHEN DEALING WITH VEHICLE DEALERSHIPS. PHILLIP'S CHRYSLER TO BE COMMENDED FOR RELIABLE PERSONNEL. THANKS, BEAN AND DAVE. More

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Awful Service Department I would like to share a recent experience I had with the service department at Phillips Chrysler. The clutch went out in my truck 3 days after my I would like to share a recent experience I had with the service department at Phillips Chrysler. The clutch went out in my truck 3 days after my father passed away. I ordered the parts and asked Derek in service to install them for me along with changing the oil, checking the braking system (draining the brake fluid if it was dirty) and torqueing the suspension system to factory spec. I dropped the truck off on November 20th with the expectation of picking it up when we returned from visiting family on the 26th. After driving 7 hours we picked up the truck from Phillips. While driving home I noticed that the gear shifter did not return to center. It just stayed to one side or the other and was very floppy. Derek had told me that he test-drove the truck (a few days earlier) and that it drove fine. Obviously, this was not true. I have worked on my truck extensively and knew immediately what the problem was. The technician disassembled the shifter instead of removing it entirely. Because of this lazy process he failed to reinstall the shifter adjustment plates. I found one of them under the driver’s side floormat and the other INSIDE THE TRANSMISSION. Luckily the adjustment plate had stuck itself to the side of the case and I could get it out with a magnet. If it had fallen inside the case further, there would have been catastrophic transmission failure. I told Derek what I found and he offered a meager apology. I let it go at that point. Until last night. I was on my way home from visiting my mom and I noticed a grinding sound from the front brakes. Upon further inspection the front pads had worn deep grooves into my brake rotors. This truck has 15" sports brakes and the system is very expensive to replace. Here is another example of Derek and his technician’s complete inability to do their job. I figured i'd check the brake fluid as well and found it to be very dark and dirty- they had not checked it like I asked. Frankly I cannot believe the treatment I have received from Philips. This careless approach to vehicle maintenance has completely destroyed any trust that I had with this company. I have known Derek for several years now and have attended many car shows with him and my other vehicles. I am appalled that a fellow "car-guy" would allow his namesake and reputation be tarnished because of a total lack of care and attention to detail. I never received a survey or phone call about my experience with Phillips Chrysler either. If I can offer any advice to current or would-be customers, Stay away from Phillips Chrysler Service department. More

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Great working with Jon Keefe in last couple weeks great salesman would and will send people to share the same experience that myself and sons had salesman would and will send people to share the same experience that myself and sons had More

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Outstanding service. Took very good care and made something happen I never expected. Dis a awesome job and was very knowledgeable at what they do something happen I never expected. Dis a awesome job and was very knowledgeable at what they do More

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Walked Out Finance agent was born-last-nite-style dishonest. GM was surprisingly rude. Both were dysfunctionally arrogant until I walked out. I also visited deal Finance agent was born-last-nite-style dishonest. GM was surprisingly rude. Both were dysfunctionally arrogant until I walked out. I also visited dealerships further south (Tampa) and found a much more honest, down-to-earth, customer-oriented staff. Will buy my next vehicle in Tampa area. More

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The BEST": Sonny Wallace, the leasing and sales expert! Sonny made my experience at Phillips Chrysler a fantastic experience. A true professional, patient, caring and knowledgeable. He doesn't waste your Sonny made my experience at Phillips Chrysler a fantastic experience. A true professional, patient, caring and knowledgeable. He doesn't waste your time; he listens to you. He not only takes care of you before the sale, but follow-up after the sale. Even though there is a there is a Chrysler dealer much closer to where I live, I would travel the extra miles to deal with Sonny. When Sonny says, "if you any concerns call me;" HE MEANS IT. Also, shout out to John Cherry, sales manager, for his follow up also. More

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deal i wanted got an ok deal , don set in and got me a better deal. thanks don. sonny so far has always done his at helping to find and get me the best deal! got an ok deal , don set in and got me a better deal. thanks don. sonny so far has always done his at helping to find and get me the best deal! More

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