John Cherry | Page 8

we brought in a truck to phillips to sell them everything was agreed on and they were going to buy the truck for 21500 all that was left was going to get the title from home when we left to get the title the was agreed on and they were going to buy the truck for 21500 all that was left was going to get the title from home when we left to get the title the truck did not start so she asked them to scan it for her. they did scan the truck and it had transmission codes and key module codes on the orignal diagnoisis print out. she told them very clearly do not fix it unless they were still going to buy the truck for 21500 and take the repair cost off the check total. they went ahead and fixed the key module then after they did they repairs they told her they would no longer be purchasing the truck due to the transmission codes that they saw on the oringal diagnosis sheet. so instead of saying hey the truck has multipal codes we arnt interested they installed the part that she only wanted put on if they were buying the truck and then tryed to play wording games and be highly rude towards my mother. all and all instead of being clear and transparent with customers they screw them then try to twist it around as if it was the customers fault. was very straight forward on our side and got screwed by brain( salesman) and john( general manager) More

Report | Print

Derek is absolutely the best! ! I always get great work done at a reasonable price and in a reasonable time period. Best thing is that Derek always keeps me up to date with my requ ! I always get great work done at a reasonable price and in a reasonable time period. Best thing is that Derek always keeps me up to date with my required maintenance requirements. More

by Tony Little Verified Customer Verified Customer

Report | Print

Everyone was extremely pleasant. Great price and friendly environment. Well definitely Recommend to my friends. Thank you Great price and friendly environment. Well definitely Recommend to my friends. Thank you More

by Joedavis535 Verified Customer Verified Customer

Report | Print

Good service in a timely manner. Been going there for years and will continue going Been going there for years and will continue going More

by AL_RODRIGUEZ2 Verified Customer Verified Customer

Report | Print

A review? I’m not sure you want to hear from me. I mean, no one has called me back after two voicemails regarding the work that was poorly done. From the start I’m not sure you want to hear from me. I mean, no one has called me back after two voicemails regarding the work that was poorly done. From the start this has been a bad first experience with Phillips. My 2019 Jeep Cherokee was brought in for warranty work on 9/13/22, of which I was first informed it was a simple task. Later, during that work (approx. 3pm that afternoon), found out it would take longer than expected due to rusted bolts. I was then informed that they would need to keep my car or put it back together partially repaired and I could bring it back on another day to complete the repair. Driving around partially repaired didn’t feel very safe so I asked for a loner or rental and was told there were no loners available and the rental company had no vehicles either. Well, I can’t be left without a vehicle, not only am I single mom but I also have a mother who was having surgery the next morning that I had to be present for. This is when I decided I wanted to speak to a manager who informed me that he knew he was getting a call from me so he was waiting. When I explained that I had just purchased the vehicle and was upset he responded with “Well you didn’t buy the car from us.” That was obvious, not once did I mention that I blamed anyone for the damages I was dealing with but as the dealer you are responsible for the warranty whether the car was purchased from your franchise or not. Again I was told there were no rentals and that is why I called the rental company myself where was I told that there were in fact plenty of vehicles available. After that conversation I called the dealership back and was told they would look into it. A few minutes later I had a rental which was very much appreciated. Since then, my Jeep was completed the next day (9/14/22). However, during the drive back to the hospital I noticed it was still making the noise I originally came in about. And to top that off, the alignment is off and pulls my car to the right. But let’s add insult to injury, Saturday, two days after getting my car back, I found a tool (3/8 extension) left on my windshield where it could have easily bounced with a bump in the road and possibly broken my windshield. I’ve made several attempts to call back and no one has returned my calls. At this point I will be finding a different dealer and will never return to Phillips again. More

by Faith Verified Customer Verified Customer

Report | Print

Good service! !! Excellent service writers. Especially Jeff Smith. The porters were exceptionally helpful. I would recommend your service center any time. !! Excellent service writers. Especially Jeff Smith. The porters were exceptionally helpful. I would recommend your service center any time. More

by RayNightengale Verified Customer Verified Customer

Report | Print

Dereck always does an exceptional job. I can always count on timely, quality work at a reasonable price. Best of all Dereck makes sure to keep all my servicing requirements up to date. So I can always count on timely, quality work at a reasonable price. Best of all Dereck makes sure to keep all my servicing requirements up to date. So my vehicle is always in excellent mechanical condition. Which allows me absolute confidence in the safety and reliability of my vehicle. Both of myself and most importantly my family. I highly recommend Dereck and Phillips. More

by Tony Little Verified Customer Verified Customer

Report | Print

John Keefe is absolutely amazing! !! He is so honest. He has helped my husband , myself purchase our vehicles and my son (which was his first ever new/first experience buying a vehicl !! He is so honest. He has helped my husband , myself purchase our vehicles and my son (which was his first ever new/first experience buying a vehicle).He now is going to help us find our daughter her first car. The dealership is always fair in the prices and so willing to help. All of our purchases have been the best ever when buying a car. Love John and love this dealership More

by J.SHANNON10 Verified Customer Verified Customer

Report | Print

Good service but need more smiling faces. And tire rotation should be cheaper for senior citizens. Especially when it used to be free. Big joke now And tire rotation should be cheaper for senior citizens. Especially when it used to be free. Big joke now More

by Lucyboeen Verified Customer Verified Customer

Report | Print

My husband and I have bought 4 vehicles here! Amazing experience! No pressure and a very fast process! Thanks again! Amazing experience! No pressure and a very fast process! Thanks again! More

by Rachel Hurd Verified Customer Verified Customer

Report | Print