John Collins

They are criminals like most dealerships. My MIL's new car has leak they say they aren't responsible for. It's still under warranty. They charge for the test to determine where the leak is My MIL's new car has leak they say they aren't responsible for. It's still under warranty. They charge for the test to determine where the leak is. They verbally say there's a leak in the video. They say in the video there's visible mold present and leak must be here for a while. Then they say in person, there no leak and send her on her way with a $300 bill and no answers. Entire trunk full of water and back seat floor. BMW of Tenafly takes advantage of people and they suck. More

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Easy to schedule service. Gem is an excellent service advisor. Service was well done and completed on time. Gem is an excellent service advisor. Service was well done and completed on time. More

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Jonathan defines customer service. Professional, honest and does everything with a smile.I trust Jonathan with my car because he cares and he is extremely knowledgeable. Professional, honest and does everything with a smile.I trust Jonathan with my car because he cares and he is extremely knowledgeable. More

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When it comes to service - I think I will have to give them dictionary so they can understand what it means. them dictionary so they can understand what it means. More

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The problem of this place is the mechanics and the management. I have a feeling that they would select/recommend expensive repairs but pay less attention to the issues which bring the car to the serv management. I have a feeling that they would select/recommend expensive repairs but pay less attention to the issues which bring the car to the service center. everytime to fix something, the problem shall occur shortly after and then new issues come up. I start to suspect this is a tactic they use to keep you there for endless service. More

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John is simply the best! He is always available and approachable. He goes above and beyond! We are servicing our cars here for many years so i know John very well. He is a ge He is always available and approachable. He goes above and beyond! We are servicing our cars here for many years so i know John very well. He is a gem. More

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Friendly relations honestly well organized good service department loner car clean and always available very efficient sales people department loner car clean and always available very efficient sales people More

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There are 3 closer BMW dealerships near us but we chose BMW of Tenafly for their excellent service, large selection of vehicles and friendly staff. BMW of Tenafly for their excellent service, large selection of vehicles and friendly staff. More

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Always a pleasure to visit this dealership. Great sales and service people . Been a very long time customer . Recommended the dealership to many people . Great sales and service people . Been a very long time customer . Recommended the dealership to many people . More

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Excellent experience overall. From service department to salesperson/client advisor to finance manager, a truly pleasant experience. Marlend Kaceli was extremely helpful and a p From service department to salesperson/client advisor to finance manager, a truly pleasant experience. Marlend Kaceli was extremely helpful and a pleasure to work with. More

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