John Cortese | Page 8

Quick My experience was the same as before. They took my statement about what I thought was going on with my vehicle, and called me to tell me something els My experience was the same as before. They took my statement about what I thought was going on with my vehicle, and called me to tell me something else was wrong with it. More

by nathaniellarkin Verified Customer Verified Customer

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Purchased a new Ford Explorer Terrific experience from start to finish. We were shown the vehicles that fit our criteria, test drove them, and then were shown the numbers for both Terrific experience from start to finish. We were shown the vehicles that fit our criteria, test drove them, and then were shown the numbers for both options, lease and buy. We were helped through the process of deciding which was the best option for us. Very happy with our decision and feel we got a great car at a great price. More

by mikem Verified Customer Verified Customer

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Amazing Customer Service from Victor Bay Victor Bay is by far the most efficient, kind, and talented sales person I have ever done with business with. His knowledge of the Ford Explorer was e Victor Bay is by far the most efficient, kind, and talented sales person I have ever done with business with. His knowledge of the Ford Explorer was extremely advanced and made me feel more than comfortable leasing my new Ford Explorer. This Ford Explorer by far exceeds my previous vehicle, which was a BMW X5 that had more issues and repairs than I could count. I will forever buy or lease my vehicles only from Victor Bay and the Cortese team. More

by rmchugh1234 Verified Customer Verified Customer

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Victor Bay sales did a great job/No pressure.thorough Great service/detail/No pressure...Quality Car(Taurus) at a great price. .Victor Bay is an outstanding rep and made me feel very comfortable during sa Great service/detail/No pressure...Quality Car(Taurus) at a great price. .Victor Bay is an outstanding rep and made me feel very comfortable during sales process.. More

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Rude, unprofessional, immature sales staff From unanswered emails, unreturned calls and voicemails to rude, pushy sales staff who will not even offer you all of the standard factory rebates, yo From unanswered emails, unreturned calls and voicemails to rude, pushy sales staff who will not even offer you all of the standard factory rebates, you can run in any direction and find a better deal with better service at literally any Rochester-area Ford dealer. More

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Great job! Very convenient. Darren does a great job with customer service and communication. The oil change, inspection, and tire rotation was completed in a very reasonable t Darren does a great job with customer service and communication. The oil change, inspection, and tire rotation was completed in a very reasonable time frame. I've had good experiences in the past as well. Thanks for the great service. -Jon Donner More

by jon donner Verified Customer Verified Customer

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Cat's Meow This was a routine first check on my leased Ford C-Max Hybrid. I was greeted courteously and the work was done quickly. I'm perfectly satisfied and wi This was a routine first check on my leased Ford C-Max Hybrid. I was greeted courteously and the work was done quickly. I'm perfectly satisfied and will return. Al was hearty and friendly but also business-like, which I appreciate. The billing area took good care of my credit card case with several cards in it. They called me and did all the age and right things for me. More

by mchapin2 Verified Customer Verified Customer

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Inside cleaning Was not completely satisfied with job done. Seat look like they never got cleaned. They was a scratch in the inside trunk that was not there. Was not completely satisfied with job done. Seat look like they never got cleaned. They was a scratch in the inside trunk that was not there. More

by ad3ramos Verified Customer Verified Customer

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Fast and Friendly They totally explained the service I has asking for and willing to go the extra mile for the customer. Very friendly and service was done very timely. They totally explained the service I has asking for and willing to go the extra mile for the customer. Very friendly and service was done very timely. More

by kbrombaut Verified Customer Verified Customer

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My expierence was horrible. After paying for my car and signing all my paperwork, I was told it was put up for the wrong price. The car was listed at $33,990 and I was inquiring After paying for my car and signing all my paperwork, I was told it was put up for the wrong price. The car was listed at $33,990 and I was inquiring about it for a week before I saw it. A week later When I got to the dealership after traveling five hours from Philadelphia PA, I finally made it. I test drove th car and fell in love. After signingall if the paper work I proceeded to leave out the door and they stopped me. Pulled me in the back office and told me that they cannot sell me the car because the manager Shane made a mistake with the price of the car and it was suppose to really be $39,999. I asked how could they do siev thing if I already paid for it l. They insisted that they would’ne Let me leave with the Cat, even the owner John Cortese said the same. However, they did try to fix the situation but I still left unhappy because they charged me more for the car. More

by toden2009 Verified Customer Verified Customer

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