John Douglas | Page 2

Top notch service The service department here at Bozard Ford never disappoints, with there winning service writer Jeff Sparks and Ed Roberts overseeing both service de The service department here at Bozard Ford never disappoints, with there winning service writer Jeff Sparks and Ed Roberts overseeing both service departments kudos too John Douglas manager of the Quick Lane with there auction pack quick service technicians are always and ready to take care of your service related problems More

by ss1971454 Verified Customer Verified Customer

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Great Sales and Service Overall the sale was great. Jeremy and Rick were excellent and I would refer others to them without hesitation. John and his guys in the service depar Overall the sale was great. Jeremy and Rick were excellent and I would refer others to them without hesitation. John and his guys in the service department were great to. I had some accessories added and they jumped right on it without having to schedule a later appointment. If you aren't happy with something they will make sure it is right. Bozard will be my go-to shop for future sales and service. More

by wray.bridger Verified Customer Verified Customer

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Unprofessional / Disappointing I took my car to the Quick Lane for oil change and tire rotation. I already have had a recent bad experience but wanted to give the Quick lane a secon I took my car to the Quick Lane for oil change and tire rotation. I already have had a recent bad experience but wanted to give the Quick lane a second chance. I dropped my car off earlier than my appointment time, several hours went by and I did not receive a phone call to let me know my car was ready so I had to call and find out it had been ready for hours(second time this had happened). Upon my arrival I checked my car out before going in and it was covered in wipe spots which was either soap or hard water stains. I asked if they could run it again and they did but the tech made the comment it will look the same again unless you dry it! I mentioned when I go to the service department I do not have this issue with the car wash. So they ran it again and there were three cars ahead of mine. I observed the techs pull straight through the drying process which led me to believe this was the problem to begin with or the water softner was broken. I just took my car home and proceeded to rewash and detail it myself (second time again). As I washed and dried my car I noticed several dents and scratches in my rims from the tire rotation caused by the socket used to remove the tires. I immediately called and asked for a manager and was told they would not be in until Monday so I gave them my information after explaining what happened and the experience as whole. I was told that John Douglas, the quick Lane manager would call me first thing Monday morning and that they were putting this complaint on his desk. I did not receive a phone call so I ended calling that afternoon and was told by John that he would have eventually got around to calling me. I explained the experience to him and he had me come up to assess the damage. I explained to him the condition of the outside of the car and this was the second time and John Douglas made a snide remark that we just will not wash your car anymore. John Douglas also said that the scratches and dents on the rims were bound to happen anyways. I have a VW with same type of rims for ten years and I have done several tire rotations and had new tires put on a few times and no scratches or dents. I said not if your careful and take your time. John then again in a snide tone said "So what do you want me to do about your rims?" I said I want my rims repaired and he then took pictures and said he would get back to me. I waited again for his phone call and I ended up having to call him back and John told me he forgot to call me back. John said that the damage was assessed at a $150 and could only be fixed during the week. I said I work during the week Monday thru Friday and would he be providing me a loaner car and he flat out said "No I will pay for the damage and give you a discount on a rental". I told him I would not pay for a rental when your Quick Lane is responsible for the damage. I told him I would see if I could make transportation arrangements and call him back. John said he could give me the check if I wanted and said no I really just want my car fixed. I could not get a ride so I had to reach out to a body shop and I made arrangements for the weekend. I called John back and said I would just come and get the check and he told me they would mail it (This was on a Tuesday). I didn't not receive the check until almost a week and a half later. I called and asked John if it was coming from a corporate office out of town or from Bozard and he said right here from our accountant department. I live two miles away and it should have not taken that long. At this point I reached out to Kristina Fenech, who handled my issue before. She was very professional and handled things in a timely matter the first complaint. Kristina had been promoted to the sales department and Alia Spoerle had taken over and I explained the current situation and what was said by John Douglas and she was very apologetic and said she would get to the bottom of it and get back to me. Both times customer service relations admitted the car wash had issues and had to be repaired. The original date of service was on 12/31/2016 and no one has gotten back to me yet until this survey (Received 3/1/17) at this point I was going to let it go. So it is safe to say I will probably never go to the Quick Lane again! Between my in-laws and I, we have purchased 5 vehicles from Bozard and its a shame the Quick Lane does not operate with high standards of customer service like sales and the service department. More

by afnarciso77 Verified Customer Verified Customer

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Quick resolution = satisfied customer and continued loyalty I was so thankful for the Quick Lane Mgr., John Douglas, reaching out to me and helping to resolve an ongoing issue I had been dealing with for 3 year I was so thankful for the Quick Lane Mgr., John Douglas, reaching out to me and helping to resolve an ongoing issue I had been dealing with for 3 years. Mr. Douglas was extremely helpful, understood my view of the issue, and was able to have my car fixed without any out-of-pocket cost to me. In addition Mr. Douglas arranged for me to have a car for the day so I would not lose time from work which was an added plus. It was nice to know Bozard pays attention to customer reviews and concerns and go out of their way to resolve them quickly. More

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best choice to maintain your vehicle Getting my 2010 F150 serviced is not a recreational activity. I don't go to the Ford dealership to have fun. Let all maintenance, it's a chore. How Getting my 2010 F150 serviced is not a recreational activity. I don't go to the Ford dealership to have fun. Let all maintenance, it's a chore. However, I've tried other shops and dealerships and I've found that Bozard is the most honest, professional, friendly and efficient. That's all I could hope for in getting this chore done! More

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Loss of MPG after Enjector Cleaning. The service was quick and great except that I was told that I needed to get my Fuel enjectors cleaned. The problem now is my gas millage around town The service was quick and great except that I was told that I needed to get my Fuel enjectors cleaned. The problem now is my gas millage around town has dropped from 19 to 16 MPG. I thought that it should improve if anything. So I am faced with having to make a long trip with worse MPG to look forward to. I will check back with you when I return from Branson, MO. More

by gsweat1265 Verified Customer Verified Customer

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Top notch service! It was time for an oil change and rotation on my Infiniti QX56. I always dread going anywhere for service of any kind. You never know what it's going It was time for an oil change and rotation on my Infiniti QX56. I always dread going anywhere for service of any kind. You never know what it's going to end up costing. Stuart was able to provid me with a very detailed overview of the trucks condition. There were no high pressure sales. With only a few things to keep in mind for next visit. Estimates in hand. I was in and out in just over an hour. I will defiantly recommend Quick Lane to friends and family. Great job! More

by 93cobra Verified Customer Verified Customer

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Service worth the trip I frequently use Bozard's fast lane since I average >500 miles each week. I travel 25 miles to Bozard even though there are dealerships much closer - I frequently use Bozard's fast lane since I average >500 miles each week. I travel 25 miles to Bozard even though there are dealerships much closer - the customer service is that much better and they treat customers right. More

by flhgreg Verified Customer Verified Customer

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did OK Tech did not check my rear breaks. They are low. I just don't how low they are. They did check the front breaks. I had installed new disks and pa Tech did not check my rear breaks. They are low. I just don't how low they are. They did check the front breaks. I had installed new disks and pads recently. More

by atebruce Verified Customer Verified Customer

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Professional and concerned about customer's comfort. Friendly, professional service is hard to find. When I leave this facility I feel confident that my requested service has been completed and several a Friendly, professional service is hard to find. When I leave this facility I feel confident that my requested service has been completed and several additional mechanical checks performed to ensure that my F150 is running at peak performance. More

by Clay Verified Customer Verified Customer

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