John Fera
John Fera at Ken Ganley Toyota Pittsburgh
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John Fera | Page 3

Used Car Sales Manager

Ken Ganley Toyota Pittsburgh

1110 Clairton Boulevard
Pleasant Hills, PA 15236

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4.7
26 Reviews

Languages Spoken

English English

4.7

26 Reviews

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26 Reviews of John Fera

January 29, 2021

Dealership Rating
Employee Rating

Outstanding in all regards. We'll be checking here first for all future vehicle purchases. Great experience from start to finish. We especially appreciated fast and outstanding detail job on our used vehic More

by dmdroid415
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Shaun Muldoon

Jan 30, 2021

Ken Ganley Toyota Pittsburgh responded

Thank you so much for choosing Ken Ganley Toyota, we're thrilled to hear that you had such a great experience! Congrats on your new purchase, and let us know if we can be of any more assistance!

December 27, 2020

Dealership Rating
Employee Rating

Great service with pleasant and caring personnel. Always available to meet the needs of the vehicle owner in every detailed way possible in every department More

by DMRIEHM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Doug Hirsh, Josh Bruce , Tony Brashear, Richard Clausen

Dec 27, 2020

Ken Ganley Toyota Pittsburgh responded

Hello, Thank you so much for your excellent review! We are so glad that Doug, Tony, and our team had the opportunity to work with you, and we are thrilled that you found your experience to be " Great service with pleasant and caring personnel". We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

December 18, 2020

Dealership Rating
Employee Rating

We had a great experience, Nick met us part way for a test drive. We really appreciated him doing that. He was great at telling us everything about the truck! The financial guy that we had to help us sig More

by BERNIEMCMILLEN
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Marshall, John Mesko

Dec 20, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you, Bernie, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Nick and the rest of our team, and we look forward to working with you again.

November 23, 2020

Dealership Rating
Employee Rating

I would recommend the dealership to my friends and family for either buying a new vehicle or a used vehicle. Also I would recommend the service department. More

by JMGROSSI15037
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Yelling , Christopher Pestino, John Mesko, Robert Killmeyer , Tony Brashear, Joe Brooks Jr.

Nov 24, 2020

Ken Ganley Toyota Pittsburgh responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate you!

June 01, 2020

Dealership Rating
Employee Rating

Not Trustworthy At All They totally lied and said we had a deal and they were holding a truck for me, but when I arrived there was no such vehicle and they began to try to o More

by angela.phister
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Justin Yelling , Robert Ragland

Jun 03, 2020

Ken Ganley Toyota Pittsburgh responded

We would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact us directly at your earliest convenience. Thank you, we look forward to speaking with you. Sincerely, The Ken Ganley Toyota Pittsburgh Team

November 13, 2018

Dealership Rating
Employee Rating

Bait and Switch They bait and switched me on a finance rate (said 3% to start and closed at 5.8%), added over $4000 in finance charges, and did not give me any floor More

by HDpgh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Justin Yelling , Robert Ragland, Trevor Bronder

Nov 14, 2018

Ken Ganley Toyota Pittsburgh responded

We are currently investigating the details you've described but are concerned there is some miscommunication going on here. Please contact our finance department directly at (412) 469-3000 ext. 205 or 223 as soon as possible so we can discuss your visit and come to a resolution together. Regards, The Ken Ganley Toyota Pittsburgh Team

3

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