John Fitzpatrick | Page 77

I had a difficult time coming to grips with the fact that I needed a new car. I was dreading the car shopping experience and the stress that I was about to endure. I had decided that I wanted a used Honda I needed a new car. I was dreading the car shopping experience and the stress that I was about to endure. I had decided that I wanted a used Honda Civic and am sad to say that my journey didn't start with Honda Cars of Boston. I instead started at Bernardi Honda in Natick. I was very dissatisfied with my experience. The salesman I worked with (Mohammad "Mo" Ali) was extremely rude and very self centered. On a test drive he answered a personal phone call without asking so he could make plans with his friend and was 35 minutes late to an appointment we had the next day. After bringing the car I was interested in to my mechanic, he argued every point and ignored my concerns, he was more interested in talking about how great a salesman he was than talking about what I needed or the car I was interested in. After I walked out on the sale I was very upset that I would have to start the process over. Little did I realize how silly those feelings were, because it was the best thing that could have happened to me. The next place I went to was Honda Cars of Boston, which would end up being the last place I would need to go to. I was immediately greeted by John Fitzpatrick. It sounds very self centered, I know, but in this car buying experience I wanted it to be about me and didn't want to feel like an after thought. It has now been five days since I purchased my car and I am still getting check in phone calls from John. The last thing I feel like is an after thought. John was great at giving my girlfriend and I space while we browsed. He even let us take a test drive alone (I thought that was a nice touch). I was upfront with him about some issues with my trade in and felt like he was upfront with me as well. When I felt like I wasn't getting a great price John was willing to work with me until we came to a fair agreement. This was my first car buying experience and John took great care of me. He treated me with a kindness and respect throughout the entire experience. John Fitzpatrick is a great salesman (who is modest enough to not bring it up). I don't feel ripped off or taken advantage of and feel like I have built a great relationship with someone that I will come back to for years. I can not recommend Honda Cars of Boston or John Fitzpatrick enough. Make this your first stop. More

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The service I received from Mr. Fitzpatrick was SUPERIOR! I couldn't be more pleased. John was kind, courteous, and beyond professional. He was attentive to my needs and eager to help me find what I wanted I couldn't be more pleased. John was kind, courteous, and beyond professional. He was attentive to my needs and eager to help me find what I wanted, while maintaining the price range I was hoping for. John Fitzpatrick made leasing a car a very pleasant experience. I will continue to do business with Honda and will recommend them to all my family and friends! A++ service! More

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We recently bought an Odyssey from Honda Cars of Boston and had an excellent experience. I can't say enough good things about John (Fitzy), who was our sales rep. He was honest, not pushy, remarkably fri and had an excellent experience. I can't say enough good things about John (Fitzy), who was our sales rep. He was honest, not pushy, remarkably friendly and asked lots of questions to make sure he understood what we wanted. He even followed up with us after the sale to make sure everything was OK. The laughable part of this was that we had initially gone to HCB to get a new car based on the fact that they sold us our original Odyssey in 2004 (and we had a great experience then too). In this case, I told them what I wanted and the price I wanted to pay/trade-in (based on research) and we came to a deal quickly. The only drawback was that they did not have the color we wanted. They said that they could order it, but it would take a few weeks. Since we wanted the car now, we decided to look elsewhere. What a mistake!! We checked out several other dealers and kept getting the runaround. One dealer in particular (in Lawrence) told us to come in and that they would give us the deal we had made with HCB. However, once we got there, they said they needed to lower our trade-in by 30% (which was much lower than any book value we found). It was just an unnecessarily stressful experience. Needless to say, we walked out and called HCB back. From that point on, it was a dream. HCB ordered the car we wanted and in three weeks it came in. They honored the original deal and trade-in number (even though we put another 1,000 miles on the car). What I liked most was that I never felt like I was getting "sold" on anything. They respected the research I had done but countered with research of their own (and showed me exactly what they were using) and we came to a price that was great for me and made them money. It is how an auto sale is supposed to work. While everyone was great, John still deserves the highest praise. If you see him, tell him to show you the framed photos from his Vegas trip. Not to be missed. More

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stress free, very accomodating to all of our needs. Great guy, you know he's really working for you. This is my second car that I have leased through John, and I will come back in 3 years to do it agai Great guy, you know he's really working for you. This is my second car that I have leased through John, and I will come back in 3 years to do it again. Love Honda, Love Johnny Fitz! More

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I had an excellent experience at Honda Cars of Boston in Everett Massachusetts! I worked with John Fitzpatrick. He was easily approachable,enthusiastic,knowledgeable, and super friendly. I would recommend a Everett Massachusetts! I worked with John Fitzpatrick. He was easily approachable,enthusiastic,knowledgeable, and super friendly. I would recommend anyone to go see him if they are looking to buy a car. It was nice to know that I could get a vehicle from this dealership and have such a great support system to work with. Overall I know where I will be going and who I will be talking with if I need another car in the future. More

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This is my second purchase with John.....and AGAIN it was a pleasure working with him! John's attention to detail, humor and direct approach all make the Car Buying Process quick and painless. As a busin a pleasure working with him! John's attention to detail, humor and direct approach all make the Car Buying Process quick and painless. As a business owner an Angie's List Award Winner, I'd want John on my team! He is backed up by AJ in Finance and an excellent service department. THANKS to John and his team. I would not hesitate to recommend John and Honda Boston. Dave Mareira More

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The process could not have been easier. Great service and great deal. I was in and out in less than two hours with a new vehicle of my choice. great deal. I was in and out in less than two hours with a new vehicle of my choice. More

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Great customer service , i enjoyed being there it was filled with wonderful employees , helped us find what we needed and more. I recommend this dealer to anyone looking for good quality cars. Best place filled with wonderful employees , helped us find what we needed and more. I recommend this dealer to anyone looking for good quality cars. Best place to go. More

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I knew the car I wanted. John Fitzpatrick and I had talked by phone and identified one car in stock that met my desires. John met me at the door for my appointment. We talked about features and detai talked by phone and identified one car in stock that met my desires. John met me at the door for my appointment. We talked about features and details while another employee inspected and evaluated my trade-in. Price negotiation went fairly quickly with an acceptable outcome. John worked with several other employees on insurance, registration, new plates, and even asked service personnel to be available for the inspection sticker. While this was happening, he showed me details of many of the operational features. I left my house at 2:15 visiting this dealer for the first time, and was home with my new Honda Accord EX by 7. Getting the car on the initial visit was above and beyond my expectations. More

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The Salesman John Fitzpatrick Listened to our needs took them into consideration and accommodated them with his guidance we were able to make an educated decision on what car would best suit our needs as a them into consideration and accommodated them with his guidance we were able to make an educated decision on what car would best suit our needs as a family. John Fitzpatrick was very understanding of our current financial situation and worked with us to find the best car for the best price that our money could buy. Mr. Fitzpatrick was the friendliest salesman I have ever encountered. He was cheerful and knowledgeable about the product he was selling, John was able to explain terms of our lease to us and showed us how to set everything up in the car like the radio, clock etc. John Fitzpatrick is very confident about the Honda product which eased any hesitation we may have had. Mr. Fitzpatrick makes you feel like family when you are dealing with him. He takes care of the customers in every way he possibly can. It is truly refreshing to find a car salesman like him who is honest, listens, is attentive, understanding, compassionate, helpful friendly and confident in the product he is selling. When we drove off the lot in our new Honda we were confident that we made the best choice by choosing Honda Cars of Boston and Having John Fitzpatrick as our salesman. My experience here has been a positive one and I have already referred some people to Mr. Fitzpatrick and Honda Cars of Boston More

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