John Fitzpatrick | Page 77

I was looking for a Civic EX-L Navi as part of the Cash for Clunkers. I received an initial quote from the internet manager - Rob Giovannucci. The quote was nothing amazing - but in line with the quotes f for Clunkers. I received an initial quote from the internet manager - Rob Giovannucci. The quote was nothing amazing - but in line with the quotes from other dealers. I went to visit Honda Cars of Boston first because they were the first ones to respond to my request - and they were the closest to the soccer practice that I was taking my daughter. We met John Fitzpatrick - and he was very friendly and informative with regards to the car and immediately took us for a test drive. I told him upfront that I was not going to negotiate a price until I had visited several other local dealers. There was no pressure - and John simply requested that I visit him again and he will do his best to beat any offer. I was impressed with the "no pressure" - even though I could see in John's eyes that he never expected to see me again. I shopped around at the other dealerships - some were good - and some were not so good. I got - what I thought was a sweet deal from another dealership... but as I originally promised John - I came back to give them the last shot. They ended up beating the price from the other dealer's "sweet" deal. Now came the tough part - locating a car. Due to the Cash for Clunkers program - the Honda Civic was a very popular car and the trim I was looking for was tough to find (I confirmed this with a lot of phone calls). John had the trim I wanted in stock - but I did not want the black color. Any color except black or white was acceptable. The only negative experience I had was some inattention to detail. Since I knew that it would be very tough to locate the EX-L Navi in something other than black or white... I told John that the leather was not as important to me as the Navi - therefore I would accept an EX Navi (he wrote this down). A couple of days later I got a call from John saying they located an EX-L without the Navi and he wanted me to close the deal. I had to re-explain that I wanted the Navi - and did not care about the leather. Not much later - he called back with the car I was looking for. In John's defense - the dealership has been going crazy with customers due to the Cash for Clunkers. I picked up the car the other night and love it. But didn't realize until the next morning that the remote starter that I ordered as an "add-on" (ordered from Doug, not John) was not installed. I am not sure who to blame for that one - somewhere along the line there was miscommunication. Again - inattention to detail. John was apologetic and offered to have someone install it at my home. It was better for me to take it in to their service department - which I did yesterday. The Service Department was expecting me and were friendly and courteous. And I even got a shuttle ride to the T. Bottom line - I had a very good experience with the dealership. It wasn't perfect - but if you expect perfection you are setting yourself up for disappointment. Obviously - I needed be my own advocate and keep on top of the details. Throughout the whole process - John kept an open communication (phone and email) which I appreciated. Even after the deal was closed and it came time to pick up the car - John never rushed us through; even though there were other potential customers coming through the door. I will definitely recommend this dealership (and John!) to friends and family. More

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JOHN FITZPATRICK IS AN EXAMPLE OF EXCEPTIONAL CUSTOMER SERVICE AND ETHICAL BEHAVIOR.HE WAS HONEST ,PLEASANT AND TRUSTWORTHY.HE DELIVERED THE CAR IN A QUICK AND EFFICIENT MANOR. ALL CAR SALES PEOPLE SHOULD SERVICE AND ETHICAL BEHAVIOR.HE WAS HONEST ,PLEASANT AND TRUSTWORTHY.HE DELIVERED THE CAR IN A QUICK AND EFFICIENT MANOR. ALL CAR SALES PEOPLE SHOULD BE LIKE JOHN , TRUST IS KEY. I WOULD RECOMMEND HIM AND THE DEALERSHIP TO ANYONE INTERESTED. More

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I have family memebers that recommend honda and recommend that I see John for my sales man, I was very glad that I went, it was my first time visiting the dealership and I would go back and recommend them to that I see John for my sales man, I was very glad that I went, it was my first time visiting the dealership and I would go back and recommend them to others. Our sales man John was very nice and honest with us he did not try to presure us into buying something out of our price range, he was very understanding. More

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I was shopping for just the right used car for my wife and I. We went to many dealers, not only just Hondas. In years past, I brought my `89 Prelude to Honda of Boston for service.I always had a good exp and I. We went to many dealers, not only just Hondas. In years past, I brought my `89 Prelude to Honda of Boston for service.I always had a good experience with their service department,too. Last Friday I took a ride to see what they had and there it was, the CR-V with low mileage and nice looking,inside ands out.John came outsie with the keys and we went for a test ride. I liked it very much. He was informated and friendly. I told him what price range I wanted. He showed me other cars, but I liked that one the best,so he made the price on this beautiful car right for me. If you are looking to buy new or used Honda, I very much recommend that you go to see John Fitzpatrick of Honda of Boston. Also, the rest of the people there that helped John and I finish up the paper work,etc.,were terrific as well; Mark and John M. As a matter of fact, I purchased an extended warranty on our Honda. Edie and I are very happy with our experience there. Jay Hurley. More

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When I walked into the dealership I already knew I wanted a Honda Accord LX. My last two cars were Honda Accords. The first one I owned for l0 years and the 2nd one I owned for 7 years. John Fitzpatrick gre a Honda Accord LX. My last two cars were Honda Accords. The first one I owned for l0 years and the 2nd one I owned for 7 years. John Fitzpatrick greeted me with a smile and asked if he could help me. When I told him what I was looking for, he immediately took me to where the Accords were parked. I picked out the color and he asked me to test drive it. I was very happy with the performance of the vehicle. John was very knowledgeable, professional and courteous. He did not try to pressure me into upgrading. We negotiated price with regards to my trade in and I was very satisfied. Paul Giacchino, the owner of the dealership came over to me, introduced himself, and told me he truly appreciated my business. Marc was the person who is responsible for selling products, such as warranties and glasscoating; however, at no time did I feel pressured into purchasing them. John Mancini is the financial person. He explained to me what all the costs were so I had a clear understanding of what I had paid for the vehicle. Two days later I had to return to the dealership to get my registration and sticker for the new vehicle. The employees and salespersons were as attentive to me after the sale as they were before the sale. Rob Giovanucci assisted me in returning to me property I left in the old vehicle. He was extremely helpful. With this type of sales culture I strongly recommend to anyone to purchase a vehicle from Honda of Boston in Everett, Ma. More

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I had no idea how easy it was going to be to buy this I had no idea how easy it was going to be to buy this car. I knew what kind of car I wanted and John made it very simple for me to pick out the per I had no idea how easy it was going to be to buy this car. I knew what kind of car I wanted and John made it very simple for me to pick out the perfect one. It's taken me longer to buy a pair of shoes.... I will be driving this car for a long time so I'm glad I love it so much. More

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I visited the dealer with the intention to buy a reliable car in a reasonable price range. I had the intention to visit few dealers before deciding what car would be my choice but John did a very good job ch car in a reasonable price range. I had the intention to visit few dealers before deciding what car would be my choice but John did a very good job choosing the car that made my mind. There was a delay with the paperwork after John convinced me but again, he did his best to make the waiting agreeable. More

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This is the second vehicle I have purchased from Honda Cars of Boston. I find that they go out of their way to make you have the best experience possible. They really do care that you like their product Cars of Boston. I find that they go out of their way to make you have the best experience possible. They really do care that you like their product because they know you will come back to them in the future. I like the fact that they do not pressure you at all. I would and have recommended them to others. More

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I have owned at least fifteen new cars and I have never experienced more friendly, professional and reasonable people to work with. The sales process was painless, quick and probably the most reasonable n experienced more friendly, professional and reasonable people to work with. The sales process was painless, quick and probably the most reasonable negotiations I ever went through. Although my vehicle has required little outside of routine maintenance, everyone I have dealt with has been very friendly and service is always rendered within the time frame promised and at the price I expected. This may be the first vehicle that I have owned that I have had the dealer do ALL of my repair work including routine maintenance. Typically a dealer service department is not terrible convenient and almost always over-priced. That is not the case here. I would not hesitate recommending Honda Cars of Boston to anyone for sales or service. A great team of people providing great service at a reasonable price! More

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Rb and John weevery frienly andattentive throuhout my buyinpocess. I was able to walk into the dealership on Sunday, purchase my new vehicle and walk back out within the hour. I wasn't harrassed or igno buyinpocess. I was able to walk into the dealership on Sunday, purchase my new vehicle and walk back out within the hour. I wasn't harrassed or ignored. I've been to other dealerships where they ignore the woman. This wasn't the case. John realized off the bat that I, not my husband was purchasing the car and he treated me with respect and didn't direct his questions towad my husband. More

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