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John Francis
John Francis at Herb Chambers Kia of Burlington
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John Francis | Page 2

Sales & Leasing Consultant

Herb Chambers Kia of Burlington

93 Cambridge St
Burlington, MA 01803

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4.7
99 Reviews

Dealership Experience

13 yrs

4.7

99 Reviews

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99 Reviews of John Francis

January 24, 2024

Dealership Rating
Employee Rating

I was very happy with the overall experience. My salesman John was very knowledgeable and personable I would definetley recommend this dealership More

by Cunningham333
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Recommend Dealer
Yes
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Jan 24, 2024

Herb Chambers Kia of Burlington responded

Hi Cunningham! It's great to know that John provided you with a top-notch experience at Herb Chambers Kia of Burlington. We appreciate your recommendation and look forward to serving you again in the future!

January 14, 2024

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Employee Rating

Their service department is excellent very prompt and fair. they never try to add extra repairs i do nit nees More

by annrusse
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael

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Jan 16, 2024

Herb Chambers Kia of Burlington responded

Hi Annrusse! We're glad to know you had a positive experience with our service department at Herb Chambers Kia of Burlington. We always aim for prompt and fair services without unnecessary extras. Drive safely!

December 11, 2023

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John Francis is a excellent salesman, very knowledgeable and personable, made the process easy and enjoyable! More

by dan_o_regan
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Recommend Dealer
Yes
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Dec 12, 2023

Herb Chambers Kia of Burlington responded

We're glad to know that John Francis was able to provide you with a knowledgeable and enjoyable experience at Herb Chambers Kia of Burlington. Thanks for sharing your review!

November 28, 2023

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John Francis is a gift. No xx want a red Kia Soul. Got me a new one More

by franeaglesmurphy
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Recommend Dealer
Yes
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September 05, 2023

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John Francis was incredibly personable and remarkably knowledgeable. He sets a very high standard for a salesman, working with the customer with wit and wisdom. Give that man a raise!!! More

by SueKatz
Recommend Dealer
Yes
Helpful
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Sep 06, 2023

Herb Chambers Kia of Burlington responded

Hey Sue, it's great to know that John made your experience at Herb Chambers Kia of Burlington a memorable one. We appreciate the kind words and we'll be sure to pass along your praise! Have a great ride!

August 12, 2023

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Great service from initial call to final sale. Truly not the stereotype dealership. Will be returning for future car purchases. More

by michaelckunkel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julian Aguirre , Laurel

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Aug 14, 2023

Herb Chambers Kia of Burlington responded

Hey Michael, we're happy to have broken the stereotype for you at Herb Chambers Kia of Burlington! We look forward to assisting with your future car purchases. Thanks for sharing your experience!

June 10, 2023

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Had my car in for routine service. Staff is friendly, knowledgeable and helpful. Service is great! Very thorough. They take the time to explain everything to you before and after they More

by GerardDeViller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Diego Barreto, Cesar Arbelae

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Jun 13, 2023

Herb Chambers Kia of Burlington responded

Gerard, thank you for taking the time to share your wonderful experience with Herb Chambers Kia of Burlington's service team! We appreciate your business and hope to see you again next time!

June 02, 2023

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Michael and his team always great care of me. Excellent customer service and very professional! More

by Algiles007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Arbelae, Julian Aguirre , Carlos Fonseca

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Jun 06, 2023

Herb Chambers Kia of Burlington responded

We're happy Michael and the team were so helpful! We take great pride in our customer service and are happy we made this a five-star experience! Thank you for being part of the Herb Chambers Kia of Burlington family!

March 25, 2023

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Employee Rating

Herb Chambers Kia of Burlington provides great service at a decent price. It's my "go-to" dealership. More

by JTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Montealegre

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Mar 28, 2023

Herb Chambers Kia of Burlington responded

Thank you for your confidence in the Herb Chambers Kia of Burlington team! We appreciate your continued support and look forward to your next visit!

March 14, 2023

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Employee Rating

I Retract my earlier review. After being invited to sit down with general manager Senee O'Connell, I was treated with respect and honesty. It is amazing what a few days and level More

by ernhdtman2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Senee O’Connell

Helpful 2
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Mar 14, 2023

ernhdtman2000 responded

You guys do not stand behind your vehicles

Mar 30, 2023

Herb Chambers Kia of Burlington responded

We would like to understand what happened to cause this poor rating and help resolve your concerns. Please contact me at your earliest convenience if you would be interested in discussing your experience. Thank you, Senee O'Connell - General Manager - soconnell@herbchambers.com

Mar 30, 2023

ernhdtman2000 responded

I'll be e mailing you. As return customers we were treated nasty be sure you look for my email. I doubt if you'll do anything

Apr 06, 2023

Herb Chambers Kia of Burlington responded

Thank you for taking the time to speak with me. I appreciate you giving us the opportunity to resolve your concerns and hope you won't hesitate to reach out if our Herb Chambers Kia of Burlington team can be of service again in the future. Take care! Respectfully, Senee O'Connell - General Manager - soconnell@herbchambers.com

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