John Fulgoni | Page 29

Devin Hawley was an absolute pleasure to work with. From the initial call of my wife freaking out after finding a RAV4 Prime was actually available, to the process of us driving 4 1/2 hours to pick it up. H the initial call of my wife freaking out after finding a RAV4 Prime was actually available, to the process of us driving 4 1/2 hours to pick it up. He made sure we had everything we needed and helped us purchase my wife’s dream car after searching for months. Very happy with Devin and the Pat Lobb team! -Kyle and Hannah More

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I’d like to revise my rating- The vehicle is not as I’d like to revise my rating- The vehicle is not as described in video by Ethan- I was sold a vehicle that was misrepresented by sales person- and I’d like to revise my rating- The vehicle is not as described in video by Ethan- I was sold a vehicle that was misrepresented by sales person- and I’m told I have no recourse- I was told the vehicle had new tires and pedal adjustment-which is does not- also- all the speakers were blown- which sound great with my “upgraded” receiver- (no Bluetooth)-? the vehicle was inspected- “state inspection”- and it passed- however this vehicle was serviced by lobb Toyota and technicians there recommended it have a new rack and pinion installed- this would have been great information to know. I specifically asked if all maintenance had been performed before I bought it- and their answer was yes- that everything was good- no issues- I’ve spent 3500 dollars on wheel bearings- audio- and tires- all within 3 weeks- and now I’m being told I have to install a new rack and pinion- 1700 dollars- I have messages and video from sales person who made honest mistakes but dealer management won’t accept responsibility- I asked specifically about features and was told it had them- I asked if there were any issues mechanically- and was to maintenance was performed- it was not- I was told it had new tires- I had to replace all 4 tires that were in bad shape and not as described- Bad customer care-follow up- and no integrity- the dealer hides behind Texas no return policy- but how can you misrepresent a product-sell it- and think it’s ok? Why do this to someone who paid in full for vehicle? I was ghosted when I brought these discrepancies up to sales person and management- when I finally got response- it was “sorry can’t help you” More

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Great sales person, fast and very efficient. Highly recomend the dealership and Boyd to help you get your next vehicle. Had a good purchase experience today. recomend the dealership and Boyd to help you get your next vehicle. Had a good purchase experience today. More

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Best salesman we have worked with ever and we have bought about 15 cars in our lifetime. Both our sales guy and finance guy were very fast and efficient. Thank you so much Pat Lobb Toyota of Mckinney about 15 cars in our lifetime. Both our sales guy and finance guy were very fast and efficient. Thank you so much Pat Lobb Toyota of Mckinney More

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This is my second car purchase from Steven, and it was another great experience! Contact him if you are looking to buy a new or used car! another great experience! Contact him if you are looking to buy a new or used car! More

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From the moment we arrived, Tristan was very nice and accommodating of us. He worked with our budget and did not use any high-pressure sales tactics. I would highly recommend this dealership and if you c accommodating of us. He worked with our budget and did not use any high-pressure sales tactics. I would highly recommend this dealership and if you come here ask for Tristan!! More

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Accomodating and nice! steven was very helpful and we highly reccommend him if you or anyone you know is in the market for a new vehicle highly reccommend him if you or anyone you know is in the market for a new vehicle More

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They won’t work with you on price or give you blue book for your vehicle and they are rude and aggressive. At finance I was standing to leave and ready to go because they couldn’t get a decent APR then I g for your vehicle and they are rude and aggressive. At finance I was standing to leave and ready to go because they couldn’t get a decent APR then I got told to “sit down”. When I apologized and said I’m not able to buy it they told me “that’s fine we have someone else 10 minutes behind you”. I have a ton of patience but not for people being big headed. I have never been to a dealership that treated me that bad. More

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Best customer service I've had in years. Lex was an absolute professional. I would highly recommend Pat Lobb Toyota of Mckinney. I will buy from them again. absolute professional. I would highly recommend Pat Lobb Toyota of Mckinney. I will buy from them again. More

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From the moment we walked in, I felt comfortable. I saw many happy people coming out of both sales and service. Braden was top notch- explained everything well, spoke up when I let him know I was hard of h many happy people coming out of both sales and service. Braden was top notch- explained everything well, spoke up when I let him know I was hard of hearing, and got us a fair price for the vehicle. I would definitely recommend working with Braden to anyone I know. More

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