John Gaines
John Gaines at Gorges Volvo Cars

John Gaines | Page 4

Service Manager

Gorges Volvo Cars

17665 Burt Street
Omaha, NE 68118

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4.9
645 Reviews

John has been with the Gorges family since January of 2010. He started in the parts department as a parts advisor, from there he became the Parts Manager for several years, and today he is our Service Director overseeing both the Service and Parts departments. He has a strong love for technology, rc cars, and all things computers. His natural knack for fixing things quickly gave him the role of the dealership's IT support, also.

Dealership Experience

16 yrs, 6 mos

Industry Experience

17 yrs, 6 mos

4.9

645 Reviews

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645 Reviews of John Gaines

April 08, 2023

Dealership Rating
Employee Rating

I can't give you a 5 because it took over a month to diagnose my service problem. However, your staff was thorough, conscientous and certainly attentive to my problem. When the problem was finally analy More

by DANDEPURDY
Service Price Transparency
Service Time
Recommend Dealer
Yes
Apr 10, 2023

Gorges Volvo Cars responded

Your patience while we worked to get your vehicle fixed was very much appreciated. Thank you for your trust in us!

April 06, 2023

Dealership Rating
Employee Rating

Did a great job of communicating when my vehicle was going to be completed and what was happening to it. More

by JEFF.TAAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2023

Gorges Volvo Cars responded

We love to hear it. Thanks, Jeff!

April 06, 2023

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This dealership is fantastic! They gave the best staff. They are so warm and welcoming. More

by katrinaondracek
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Apr 10, 2023

Gorges Volvo Cars responded

We are truly fortunate to have such a great staff! Thanks for sharing, Katrina!

April 05, 2023

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Employee Rating

Always willing to explain what needs to be done. Prompt service and a nice waiting area. More

by SWUCHER
Service Price Transparency
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Recommend Dealer
Yes

April 04, 2023

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Greeted promptly. Service was done in a timely fashion. Appreciate the excellent service and professionalism. More

by michaelylee20
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joel Palmquist , Chandler Welsh

Apr 05, 2023

Gorges Volvo Cars responded

We will continue to serve you well. Thanks, Michael!

March 31, 2023

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The guys in service are very helpful, I never feel like I’m being taken advantage of with repair recommendations. Never NOT buying a Volvo from Gorges. More

by SAVANNAHMOYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin, all the guys at the service desk

Apr 05, 2023

Gorges Volvo Cars responded

We love having you around, Savannah! Thanks for being a stellar client!

March 30, 2023

Dealership Rating
Employee Rating

Very nice and personable. Josh and Corey are always Very helpful with getting service appointments. More

by jeozapxray
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Gorges

March 29, 2023

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Employee Rating

I’ve never felt more welcome or comfortable at a dealership. Chad and Marcus addressed all my concerns and worked with me for a fair deal. Joel did an excellent job explaining what coverage the vehi More

by GUNNAR.GARNER
Sales Price Transparency
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Recommend Dealer
Yes

March 25, 2023

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Gorges service is timely and responsive to my needs. I appreciate the status calls and being presented with options. More

by BKORVER
Recommend Dealer
Yes

March 17, 2023

Dealership Rating
Employee Rating

Prompt, courteous, professional, great housekeeping, I like to read the paper in the customer waiting area with a coffee and snack. More

by Thurston Nebraska
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Mar 23, 2023

Gorges Volvo Cars responded

We appreciate the visit and look forward to seeing you next time!

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