John Grundon | Page 4

Had a transmission issue and immediately called John Grundon. He got me in right away and was able to provide a loaner car for my situation. He gave me status updates throughout the week on the progress Grundon. He got me in right away and was able to provide a loaner car for my situation. He gave me status updates throughout the week on the progress of the work. Couldn't have asked for a smoother experience. I will be back for future maintenance. More

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John Grundon is always available to help with any concerns I have. Returns calls in timely manner and has always been a pleasure working with since bringing my truck to him almost three years ago. concerns I have. Returns calls in timely manner and has always been a pleasure working with since bringing my truck to him almost three years ago. More

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I was very pleased with the service I received at Crown Buick GMC. My Service Advisor was John Grundon. He was very accommodating. I was very late as a result of circumstances beyond my control, but I was Buick GMC. My Service Advisor was John Grundon. He was very accommodating. I was very late as a result of circumstances beyond my control, but I was still able to keep my service appointment. I had basic service, oil change & tire rotation, and was in and out in about an hour. John was friendly, knowledgeable, and again, accommodating. This is the type of service that keeps people coming back. Thanks for a great first experience with your dealership. I look forward to similar future service experiences with you. More

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I'm not a big respond to survey guy, and I'm a relatively new Service customer, and so far Service is pretty good. Prices are not too exorbitant as dealers can be sometimes. Only issue that I'd mention for new Service customer, and so far Service is pretty good. Prices are not too exorbitant as dealers can be sometimes. Only issue that I'd mention for you here is that you guys offer a free wash with Service, but the wash rack is down a lot. Last couple times I brought the Denali in, no wash as the system was down, again. It almost seems like the team doesn't want to offer the wash. For me, its kind of what differentiates you guys from other Service providers. Recommend fix the wash rack, or the peeps that run it, and make that a key deliverable. It delights a customer like me. Thanks. . More

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John Grundon is a fantastic service person. Excellent communication skills. Your service department is outstanding. I will never go anywhere else for service work on our vehicle. Great dealers Excellent communication skills. Your service department is outstanding. I will never go anywhere else for service work on our vehicle. Great dealership and would highly recommend this dealership to everyone. More

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Everyone that we encountered during our visit to Crown were extremely welcoming, friendly, and simply amazing! John Grundon was so professional, kind, and patient. He was also accommodating in supplying u were extremely welcoming, friendly, and simply amazing! John Grundon was so professional, kind, and patient. He was also accommodating in supplying us with transportation while our vehicle was being serviced. We also met another nice and helpful person while we were there, Bill Hevel who also told us about the shuttle they provided, and they both let us know we could come to them if we had anymore questions. I'm telling you, from the time we walked in the doors, until we left we received top notch service! What incredible people to work with! I'm leaving my old dealership. This is what customer service used to be like. Thank you so much! More

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excellent service and very professional. Very easy to make appointments and the workers are very friendly Very easy to make appointments and the workers are very friendly More

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Everyone in the service department is always so nice and accommodating. Great people great service. accommodating. Great people great service. More

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Always a great experience with Crown. John Grundon is wonderful to work with. He’s professional and listens. John Grundon is wonderful to work with. He’s professional and listens. More

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John Grundon took my car in at 9:20 a. m. as the engine light came on the prior day. He was able to get the engine issue resolved, get the alignment done and get the car washed in a couple m. as the engine light came on the prior day. He was able to get the engine issue resolved, get the alignment done and get the car washed in a couple of hours which was awesome in my book. More

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