John Grupe

My experience is too lengthy to go into detail but please, please take my advice and go somewhere else for service. This was the absolute WORSE experience I have ever had with repair services on a veh please, please take my advice and go somewhere else for service. This was the absolute WORSE experience I have ever had with repair services on a vehicle. Please avoid any added stress and go elsewhere. This dealer deserves 0 stars, at best. More

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The Douglas Service team really stepped up and took great care of the situation. They went out of their way to make sure the issue was resolved and that the customer was happy. I appreciate their effort and care of the situation. They went out of their way to make sure the issue was resolved and that the customer was happy. I appreciate their effort and they were great to work with. I would definitely recommend the Douglas Service team to anyone needing service. More

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I've been using Douglas Jeep for my vehicles service needs for the past 6 years and have been extremely pleased with their friendly and competent staff. I especially want to thank John Groupe and Garre needs for the past 6 years and have been extremely pleased with their friendly and competent staff. I especially want to thank John Groupe and Garrett for their personal help in solving a recent issue with my 2020 RAM. Great folks to work with. More

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This is my first visit to your dealership and I have to highly complement Melody since she actually helped me with my concerns just by being friendly and caring and help me with getting to the right person highly complement Melody since she actually helped me with my concerns just by being friendly and caring and help me with getting to the right person for my service questions. I have to say John Grupe is a wonderful service Director He definitely changed my mind to the full positive for the service department. John was a pleasure to work with by helping diagnose a squeak noise that was concerning me with my challenger scat pack. Also need to mention Melody in sales, she showed me some used cars that I was interested in looking at and she had another appointment set up, but she introduced me to Scott in used car sales and he took over with showing me the car I was interested in looking at and test driving. I have to give them a Full 5 star review for how well they handled my service issue and inquiry for another used vehicle purchase. They are Keeping an eye out for what I am looking for in that used vehicle arena. I will be using them for my service needs for sure and will recomened them to anyone. thank you all for your help today. More

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Maricela is an asset to this business. She is reliable, professional, and quick to respond. She is always willing to go the extra mile. She has become a friend to me, and I would recommend She is reliable, professional, and quick to respond. She is always willing to go the extra mile. She has become a friend to me, and I would recommend her to ANYONE looking to buy a car! More

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Again my family has purchased a vehicle from Douglas Jeep in Venice. Always our go to dealership. From my company vehicles to my childrens. My children are grown now and have purchased new vehicles this year in Venice. Always our go to dealership. From my company vehicles to my childrens. My children are grown now and have purchased new vehicles this year already, it has become multigenerational. We have had, my business, personal, children's, wives and ex wives purchasing vehicles from there for 15 years. Although each has there favorite salesman, I have my own Paul. He kept tabs on the flow of vehicles to find the best match for my youngest daughter, which I purchased on August 20th 2022 that is more than above and beyond. He knows what Im looking for and keeps it in mind as the stock replenishes. This time it took 2 weeks to find the right fit. That right there proves he is not about production numbers as much as actually helping his customer. There service repair and detail is unmatched. John the heads that dept. cannot be matched. There has never been anything that he can't make right for his customers at least from my personal experience. Top notch detailing and tinting provided by Chad in that dept. is so intuitive about his customers my tint was done on pickup without even asking. This site needs a 7th star in my opinion. As a small business owner in Venice I expect to be treated as well as I treat my own customers. Never been failed. Regards More

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Purchased 3 Jeeps from them over time and they’re great! This time, we had Barry Joubert, and he worked with us to help me get into the perfect Jeep. He was knowledgeable and didn’t try to sell me on anythi This time, we had Barry Joubert, and he worked with us to help me get into the perfect Jeep. He was knowledgeable and didn’t try to sell me on anything that wasn’t in my range or interest. Matt in finance word really hard to get us great financing each time. Will definitely be buying our Jeeps and trucks from them! More

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I had a great experience! I have bought 2 vehicles from them in the past couple of years. I would recommend them to anyone. My sales guy, Ed Scott was the best. He was ready I have bought 2 vehicles from them in the past couple of years. I would recommend them to anyone. My sales guy, Ed Scott was the best. He was ready to help, friendly, and got me to best deal. Anytime I have questions or concerns, they are excited to help. Ed Scott was awesome More

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Jason Gorman sold us a car.we totaled car and handled professionally and we bought another.Thanks Douglas professionally and we bought another.Thanks Douglas More

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Paul Kavlich was my salesperson at Douglas Jeep… he was professional,knowledgeable and did not rush me! I am a high maintenance customer and he dealt with my OCD 👍 professional,knowledgeable and did not rush me! I am a high maintenance customer and he dealt with my OCD 👍 More

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