John Hansen | Page 9

Service was extremely slow ,when I arrived I waited 17 minutes before being greeted. There were 2 other cars waiting as well longer than me. I was told it would be approximately an hour, it took just unde minutes before being greeted. There were 2 other cars waiting as well longer than me. I was told it would be approximately an hour, it took just under 2 hours for an oil change. I won’t be going here anymore More

by DAN.COMIRE Verified Customer Verified Customer

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Your prices are triple; if not more, the usual repair prices. This is incomprehensible. A simple repair that usually costs 300 dollars you charge 1900 dollars. prices. This is incomprehensible. A simple repair that usually costs 300 dollars you charge 1900 dollars. More

by David Ogwela Verified Customer Verified Customer

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Staff worker was not personable, walked away when talking to me, seemed uninterested, I had an appt scheduled for something specific, then he was talking about other issues which was frustrating as I was on to me, seemed uninterested, I had an appt scheduled for something specific, then he was talking about other issues which was frustrating as I was on a time crunch. More

by ELIZABETHFULLER17 Verified Customer Verified Customer

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amazing, quick simple they made it easier to understand the issue at hand and get it done great the issue at hand and get it done great More

by jrosati60 Verified Customer Verified Customer

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Excelente servicio, lo recomiendo, además el servicio al cliente es eficiente, te tratan con amabilidad y resuelven tus problemas. cliente es eficiente, te tratan con amabilidad y resuelven tus problemas. More

by ELVYSLEONPICHARDO Verified Customer Verified Customer

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John Hansen is the best! Very knowledgeable and communicates well. I have known him for many years and he always is a pleasure to deal with. Very knowledgeable and communicates well. I have known him for many years and he always is a pleasure to deal with. More

by IMRICHMBA Verified Customer Verified Customer

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Increase in wait time No intermediate updates No information about recalls The service was good, no issues after the service information about recalls The service was good, no issues after the service More

by ARUN Verified Customer Verified Customer

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Was nice as every time I deal with this people. Nice attention, friendly and helpful all time Nice attention, friendly and helpful all time More

by JELLYHILLS Verified Customer Verified Customer

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The gentleman that processed me in was awesome. That said I used the app to schedule my appointment. When I arrived I was asked how I made my appointment. I said on the app and had the confi That said I used the app to schedule my appointment. When I arrived I was asked how I made my appointment. I said on the app and had the confirmation info that was sent to me. I was told I should’ve called because the app doesn’t work or doesn’t let the dealership know. I was then told they didn’t have my appointment and were booked solid. The representative went on to say that they would fit me in. After sitting in the waiting room for 30 minutes I got up and looked for my car and couldn’t find it. I took a walk outside and found my car sitting out back in the lot. Angry because I scheduled an appointment I went inside and expressed my frustrations and asked for my car back to leave. The representative went to retrieve and came back explaining my car was next and said “your here let us get this done”….. I expressed I’m frustrated because I scheduled my appointment for 9:30AM and was actually told by him “the appointments aren’t really an appointment - it’s a time you schedule to be taken in”……I’m still in shock over being told that an appointment isn’t really an appointment . So I sat back down and they finished the oil change. As I was signing my paperwork I was told that this was actually good time. I looked at my watch and it took an hour an forty minutes for an oil change and tire rotation. To say I’m frustrated would be an understatement. I live in town and this dealership is 10 minutes from my home. My local shop does my oil change and tire rotation in about 30 - 40min…… why? Because they start at the time you schedule the appointment. I did ask if anything has been said to Toyota about the app not working and I was told yes months ago but they haven’t done anything. Mind you when I purchased this car I was “sold” on the app to use it to make life easier. Something is wrong here….not sure if it’s the dealership, lack of management or Toyota. I question if I’ll go back. Having my car pulled into the garage to just be moved outside while I sit waiting for 30minutes thinking my car is being worked on is a lack of respect for the customer and a lack of communication to be honest that the car isn’t going to be taken in at the scheduled time. If the dealership was up front with me I would’ve left to come back or rescheduled a different day. We’re all busy and I had a lot to do that day. Very frustrated with Toyota of Westboro More

by JHAMEL1972 Verified Customer Verified Customer

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My first time so cannot compare, but everything went well. People were friendly and helpful. Did not take long and waiting area was comfortable. This is a much bigger car dealership than any experience well. People were friendly and helpful. Did not take long and waiting area was comfortable. This is a much bigger car dealership than any experienced since 1978, so was a bit intimidating. Shall probably get use it this place after my next service trips. More

by PHIL0544 Verified Customer Verified Customer

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