John Hansen | Page 8

Jodi did fine but the service manager was terrible. An issue with my lift gate that I was told could not be replicated but would be covered and was in the service notes for my car since my FIRST servi An issue with my lift gate that I was told could not be replicated but would be covered and was in the service notes for my car since my FIRST service was not covered. I was assured by the service manager they would be and then he refused to cover them. I also asked for him to give me a call back to discuss on a Monday morning and he called Tuesday afternoon and left a message that he would be out until Thursday and maybe we could touch base then. I decided to turn my lease in and move on due to the unethical and unprofessional behavior regarding the issue with the liftgate. Jess in sales was great. She was helpful and resolved my issues quickly. More

by JSC06291977 Verified Customer Verified Customer

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No give lot attention on warranty just open eye people 3 days before warranty cancel and then no make good service days before warranty cancel and then no make good service More

by MAGNOLOPESROCHA Verified Customer Verified Customer

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Everyone is always kind and helpful. I appreciate their honest assessment of my car and I always feel that they have my back. I have never felt misled or taken advantage of. Westboro Toy I appreciate their honest assessment of my car and I always feel that they have my back. I have never felt misled or taken advantage of. Westboro Toyota is my dealership for life! More

by Lisa Wagoner Verified Customer Verified Customer

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The team at Westboro Toyota figured out why the battery kept dying. There was a drain caused by the remote starter/alarm. They disabled the old unit so the battery would be fine. kept dying. There was a drain caused by the remote starter/alarm. They disabled the old unit so the battery would be fine. More

by JOHN@WRIGHTBUZZ.COM Verified Customer Verified Customer

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Location has been excellent. I had gone to several places to find my dream car at a price I could afford and the entire staff really made me feel at home. Definitely recommend. I had gone to several places to find my dream car at a price I could afford and the entire staff really made me feel at home. Definitely recommend. More

by MARCOS_D Verified Customer Verified Customer

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I hate doing these surveys but I know doing them helps people keep their jobs. people keep their jobs. More

by JEREMYDARLING Verified Customer Verified Customer

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Very friendly Easy appt schedule. Estimate was right on. Every time I’ve been in there the sales and repair are very accommodating Estimate was right on. Every time I’ve been in there the sales and repair are very accommodating More

by carolesuekaye Verified Customer Verified Customer

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Excellent service. Professional approach. Very impressed and I will continue consults regarding the serviceability of my car.. Professional approach. Very impressed and I will continue consults regarding the serviceability of my car.. More

by ADHIAMBO3 Verified Customer Verified Customer

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I have been a customer of this dealership for 11 years. Even when I make an appointment, I generally have to wait over 20 mts. Nobody acknowledges that you had an appointment. The service managers simply i Even when I make an appointment, I generally have to wait over 20 mts. Nobody acknowledges that you had an appointment. The service managers simply ignore you and act like you are an unwelcome interruption to their day. If they are so busy or short staffed perhaps they could have given me a different appointment. More

by SHEKHARSENGUPTA1 Verified Customer Verified Customer

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They're thorough, and really helped me by picking up the car even though they're not doing VIP service since I care full time for my 92 yr old mother who can't be left alone, they don't try to sell you what car even though they're not doing VIP service since I care full time for my 92 yr old mother who can't be left alone, they don't try to sell you what you don't need, they're friendly, I trust them, etc. More

by Z.B.T.HOWARD Verified Customer Verified Customer

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