John Harbaugh | Page 20

Honda customer service. Everyone was very friendly and helpful. I have owned a Honda for many years and they are very reliable. Also excellent service at the Honda dealershi Everyone was very friendly and helpful. I have owned a Honda for many years and they are very reliable. Also excellent service at the Honda dealership. More

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Excellent customer service experience John spent a lot of time explaining the cars I was interested in and answered all of my questions. He was very personable and easy to work with. John spent a lot of time explaining the cars I was interested in and answered all of my questions. He was very personable and easy to work with. More

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Excellent knowledge of cars and features. Extremely knowledgable on all aspects of Honda cars. Made sure we left with an excellent understanding of car features. Helped us setup seats, radio, Extremely knowledgable on all aspects of Honda cars. Made sure we left with an excellent understanding of car features. Helped us setup seats, radio, and cell-phone. While test driving, made sure we understood driving assist features. More

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Super Quick & Well Done Recall! I was passing by this dealership during my work day and wanted to get a recall taken care of on a 2nd row seat in my Odyssey. I stopped in, they have I was passing by this dealership during my work day and wanted to get a recall taken care of on a 2nd row seat in my Odyssey. I stopped in, they have a Tech name Shazam who must be a Superhero because he got it done w/in minutes. I also talked with John Harbaugh a Sales Manager there at length (not the NFL Head Coach) and he was very engaging and informative about the Dealership. I was in and out of there faster than expected when I didn't even have an appointment. Well Done Jenkins Honda!!! More

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Sales staff too "pushy". Sales staff too pushy. Six salesmen on me in 15 minutes while waiting for John Harbaugh. A couple won't take "no thank you" for an answer. "Can I h Sales staff too pushy. Six salesmen on me in 15 minutes while waiting for John Harbaugh. A couple won't take "no thank you" for an answer. "Can I help you?" "No thank you. I'm waiting for John". "Can I show you something while you're waiting for John?" "No thank you". "Well, if you need anything or have an questions, l'll be happy to help you until John is free." "No thank you". Wife heard lady on front desk tell one salesman; "Follow him" .... More

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Couldn't ask for better, more immediate service CRV wouldn't start. Words appeared on dash concerning brakes aren't working. In less than 24 hours my SUV was on the road, purring like a kitten. Sale CRV wouldn't start. Words appeared on dash concerning brakes aren't working. In less than 24 hours my SUV was on the road, purring like a kitten. Sales and service staff... THANK YOU More

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Top salesman My wife and I worked with John Harbaugh and he was top notch. Devoted pretty much of two days getting my wife the car and the deal she wanted, When we My wife and I worked with John Harbaugh and he was top notch. Devoted pretty much of two days getting my wife the car and the deal she wanted, When we got home, my wife said "we got a really good deal (lease) on a really nice car (Accord)." More

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Pleasant purchase of an our auto John Harbaugh made the purchasing pleasant and met all pour request and needs. We came back for our 2nd auto because of John and the excellent service John Harbaugh made the purchasing pleasant and met all pour request and needs. We came back for our 2nd auto because of John and the excellent service department. More

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Grade "A" customer service My wife and I were treated like family members, without pressure and given choices. It was a delightful experience, I will recommend this dealership a My wife and I were treated like family members, without pressure and given choices. It was a delightful experience, I will recommend this dealership at any time, John was awesome and. Zack was great. Thank you for a great treat. More

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MY Positive and Negative aspects affected at Jenkins Honda My wife and I came for a service on our 2017 accord ex leased at Jenkins Honda.... The Most Most helpful and informative person was Dave Knight ... Th My wife and I came for a service on our 2017 accord ex leased at Jenkins Honda.... The Most Most helpful and informative person was Dave Knight ... This man is one of the *** BEST *** EMPLOYEES in your dealership ..... While we were waiting and looking at cars in showroom .nat nofal came and started his conversation on replacing our leased car .... Karen came into the conversation and was very helpful in knowledge... A 2019 Accord Ex car was brought from another dealership of which we accepted ....Rudy handled all the initial paperwork with a very pleasant helpful and the 2019 Honda Ex was sent to service... Then Greg handled the final paperwork and Rudy joined us to the car and explained procedures in a very helpful way... We drove out and 20 minutes away the low tire pressure icon came on and I had to turn around and went back to Jenkins Honda... When we arrived back my wife went inside to find nat .. John came out and nat. l came out to the door and called Rudy to come and help us...as he was too busy to bother... John and Rudy came out to check the problem ... John checked the tire pressures and found 1 tire with 30 lbs and the other 3 had 40 odd lbs of pressure ( car requires 32 lbs per tire).. The service department was closed and John suggested I bring the care to the service door and pulled out the hose and brought the 30 lb tire up to par and reduced the other 3 to par with Rudy's help and reset the icon on the dashboard... We had never met John before and feel he should be Extremely Acknowledged by Management for his help ... Again I would like to recommend John and Rudy and Karen and Gregg for their help in the process... Greg called today June 1st and was MOST KIND and HELPFUL... When the car was detailed must was left to be desired in the cleanup of the car such as the tires and rest of detailing that was not done and Greg said he would make it right to our satisfaction.... I was NOT allowed to submit this review unless I rated the dealership and or recommend as I would rate one aspect as a 1 Star and other aspects a 5 star.. so I rated overall a 1 star and no on recommend dealership because of all the situations that arose during process ... FOLLOW UP Brought car in for Greg to follow up on 5-31-19 ... He was off that day and my experience was very disappointing.... Car was not detailed or cleaned ... There were no window notifications for Honda Road service or Theft Protection.. I noticed this ( which should have been checked by the service department check list) after I had left the dealership for 15 minutes and had to turn around and go back to Jenkins for the 2nd time... Could not wash car as sprinkler system was broken ( and this is a Honda Dealership ) When i brought my previous car to Auto Nation Honda, the service and care in Auto Nation Honda was EXCELLENT as everything was checked before the car was released ... This I cannot say for Jenkins Honda which was sub-par for a Honda Dealership... Therefore no followup since it was may 31st and the sale had to be completed as opposed to the satisfaction of the customer... This dealership needs a change in management and a person responsible to overhaul their services in this dealership... More

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