John Hart | Page 4

John Hart is excellent. Very sincere, pleasant. John Hart has been helping me for a few months to pick out the most ideal car for me. He has been very sincere from the start. He is very knowledgable John Hart has been helping me for a few months to pick out the most ideal car for me. He has been very sincere from the start. He is very knowledgable about the cars. He thoroughly explained all the details about different models and took me on a few test drives so that I could find the best fit for me. He was very patient and helpful. Finally, when it was time to sign the lease, he explained all the important information and gave the best deal possible. If you would like to get a pleasant and sincere experience, you should go to John Hart at Mercedes Manhattan. More

Helpful 7

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John Hart is Simply the Best! his is my 5th Mercedes Benz car and my second car from Mercedes Benz Manhattan. I worked with John Hart, who in my mind, is an exemplary sales profes his is my 5th Mercedes Benz car and my second car from Mercedes Benz Manhattan. I worked with John Hart, who in my mind, is an exemplary sales professional. John worked with me through all the different models I was interested in until we came up with the right car at the right price. Ultimately, we had one built. Last weekend I went to the dealership to pick up the car. Again, John did everything he could to make my experience as pleasant as possible. I drove home feeling happy knowing I had made the right choice. John Hart made the entire process as easy and seamless as possible. We also had a little fun along the way. John will be my go to salesman in the future. I hope he never leaves. If you're looking for a new Mercedes and want to work with a really nice and honest salesman, please give John a try. You won't be disappointed. More

Helpful 9

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Great service Dealer John Hart has set me and my husband up with three car leases and he's always been the best. John makes the whole process easy and convenient f Dealer John Hart has set me and my husband up with three car leases and he's always been the best. John makes the whole process easy and convenient for us and gives us all the care and attention we need. Top of the line service. I highly recommend him! More

Helpful 9

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Follow-up to previous commentary John Hart remains the man. Call him for mercedes benz sales. He really knows his stuff and will take care of you. The service department is pretty g John Hart remains the man. Call him for mercedes benz sales. He really knows his stuff and will take care of you. The service department is pretty good as well. More

Helpful 7

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Exceptional Service from John Hart My husband and I worked with John Hart and we were interested in the GLE 350. John's knowledge of the Mercedes brand, vehicle performance, and his su My husband and I worked with John Hart and we were interested in the GLE 350. John's knowledge of the Mercedes brand, vehicle performance, and his suggestions for customizing the vehicle to fit our particular needs was outstanding. We walked away feeling like we were given the best deal possible and that we were given full information about our buying/leasing options. His interest interest in maintaining a long-term relationship with his customer is evident and so was the level of respect he showed us throughout the process. We highly recommend John Hart and Mercedes Benz Manhattan. More

Helpful 6

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Ultimate Professionals I was introduced to John Hart through a very good friend, and when John and I spoke he was the ultimate professional and very polite. The dealership d I was introduced to John Hart through a very good friend, and when John and I spoke he was the ultimate professional and very polite. The dealership didn't have the vehicle my wife wanted in stock, so John made it happen in less time that what he anticipated, which was great. (made the wife very happy). He kept me informed every step of the way. So when I received the Call to pick up the vehicle and finally met John I felt really welcomed. So then he introduced me to the Financial Manager Jean-Paul Charvet, this young man was very detailed. He covered everything regarding my finances and was very professional and great people skills. So once I was done with him I was introduced to a lovely young lady(Lin Sanchez) who was going to get me familiar with my vehicle. After processing some paperwork for me, we went down to my vehicle and she went through every single feature in that vehicle and took her time. Ms. Sanchez had great customer service skills and she is very sweet. ME/BE selected the right person for that job! So the bottom line is that everyone I had spoke to and had the pleasure to be acquainted with,have been very professional, courteous. Overall I had an amazing experience at MB of Manhattan. John and the staff are very knowledgeable. They went above and beyond what I had expected anyone to do. They acquired to my every need, very polite!! Building professional business relationship is great, but when you also walk away with personal friendships even better. This is how every dealer, no matter which brand, should operate. Simply the best. Keep up the great work John, Jean, and Lin ME/BE is lucky to have you on their staff you guys are great assets. Thank you. Read Less More

Helpful 5

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Wonderful Experience and Attentive Staff The buying process began for me months ago as I wanted to test drive all the luxury SUV's in our price range. I drove a number of different manufactu The buying process began for me months ago as I wanted to test drive all the luxury SUV's in our price range. I drove a number of different manufacturers' vehicles and decided the GLE was the best balance of ride comfort, size, features, and price for us. John is a no pressure salesman who is attentive and responsive at all times, even his days off. This was the first time we have ever ordered a vehicle from scratch so I was pleasantly surprised when it came in earlier than I expected. John was wonderful to work with and happily answered our questions over email, text, or phone. That ease of communication was key to an enjoyable and easy experience for us. We basically filled out the applications beforehand and emailed them in. Upon delivery of the GLE (which they basically unwrapped for us by using a sheet in the NYC dealership), all we had to do was sign and go. Alex was easy to work with and emailed me a copy of our lease for our records as well. We have had a great experience thus far and I expect any future visits for maintenance to be the same. More

Helpful 6

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The Best! I just leased my car from Mercedes Manhattan and I’m extremely happy with the transaction. I’m very grateful that I met John Hart as my salesman and I I just leased my car from Mercedes Manhattan and I’m extremely happy with the transaction. I’m very grateful that I met John Hart as my salesman and I’m impressed with the ease of getting into my new favorite car! I have been a BMW enthusiast for a long time and made it clear to him that I was only there to look at their new models before I signed on my next one. Not only did he answer all my questions but he also put to doubt all my concerns I had in making the switch to the Mercedes Family. I’m glad you did Johnny, you were right. Thank you! More

Helpful 5

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Great European Delivery Experience I write reviews for both when my experiences have been good or bad. And I can, without a doubt, say my sales experience with MB Manhattan, and especia I write reviews for both when my experiences have been good or bad. And I can, without a doubt, say my sales experience with MB Manhattan, and especially John Hart, has been nothing short of amazing. I had done what all new car purchasers do and email and call several dealers in my neighborhood, and even some out of state. I did what is called European Delivery, where you purchase a US spec car and take delivery of it at the Mercedes Factory in Sindelfingen, Germany. I drove it around for 15 days in Europe and it was amazing (but that's another review, haha). If you haven't heard of it and are are planning both buying a car and a European trip, I highly suggest you consider it. Regardless, John Hart knew I was a customer who knew what he wanted and was well aware of how he wanted to pay for it. The main thing is that he was honest throughout. I always felt a no-pressure environment. I always felt at-ease when asking questions and requesting certain things. His straight forward approach made sure you NEVER felt foggy about anything, you knew exactly what you were getting into. He is very experienced on the traditional delivery, and did admit he was somewhat knowledgeable about the European Delivery. But he did make sure, that if he didnt know the answer to my question, he would find out an get back to me. And get back to me he did. Before, during and now even after the delivery process he has been right on point communicating with me and getting back to me when I have questions. Mind you, he is a super busy guy, always running around. So impressed am I with his level of professionalism, diligence and comradery that I suggested his name to everyone I meet that is interested in getting a new car, even if Mercedes is not in their minds. There were a few other dealers I went to before meeting John at MB Manhattan. And you could tell those other dealers were giving you BS to create an illusion of a close relationship, up until they clinch the deal. John is the total opposite, when you speak with him, you can tell he is being genuine and he IS definitely looking out for you. I can't got into detail how, but trust me he does. I have never felt so confident and happy about making a car purchase than I did with John and MB Manhattan. It was a great experience. Since it was a European Delivery, I had contact with John for over 5 months, just the nature of how European Delivery works from ordering to re-Delivery in the USA, and I never felt like im being strung along. It just didnt stop there. Once papers were signed, John kept up with me. And when doing re-Delivery in the US, team mates Benjamin Coppel and Jean Paul Charvet were great. Jean Paul was effective in explaining my lease papers when signing. I also have to hand it to Ben. He was thorough in his explanation of the car when taking re-Delivery and he was a gem of a guy jetting the car back to check fluid levels for me (since the European factory forgot to fill wiper fluid, luckily the MB Manhattan topped them up already) and also took care of a few details for me. I truly appreciated his help. He took a good hour or so going over the car with me, and he is amazingly knowledgeable about every feature of the cars delivered. So great was his presentation, I'd rival it as better than the MB factory presentation in Sindelfingen, Germany. Both my father and I quipped the actual car delivery experience at MB Manhattan was better than the factory in Germany (for European Delivery). But hats off to John Hart for literally making it happen. MBUSA and MB Manhattan better pay attention to this guy and make sure he stays with them if they want to succeed, because calling him an asset to the company is truly an understatement. If I ever open a dealership, Id hire him to teach other sales associates how to act! If MB Manhattan reads this, you really need to given John, Ben and JP some sort of bonus or promotions. I'm going to stop short of making this review sound like a love letter, but truth be told, it was a surprisingly refreshing and I went in there wondering how it would turn out and tense, and after the first day knew I chose the right dealership to do business with. And if you are in the market for a car purchase, I highly suggest MB Manhattan, and John Hart in particular. More

Helpful 4

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Absolutely Amazing! My husband and I came to Mercedes Benz Manhattan with high expectations. We wanted to purchase a 2015 C63 AMG Sport. We were fortunate enough to work My husband and I came to Mercedes Benz Manhattan with high expectations. We wanted to purchase a 2015 C63 AMG Sport. We were fortunate enough to work with John Hart who is exceptional. He always made the experience extremely personal and always made sure we were happy. He really spent the time to get to know us and what our expectations were. We wanted a White Exterior, with a Red Interior with Carbon Fiber, and John was able to get us exactly the car we were looking for. This was our first car together, and the Mercedes Benz team really made it a special memory for my husband and I. They took the time to unveil the car to my husband and I. This has been the best dealership I have worked with in terms of purchasing a new car. John always made himself available to answer every question we had. The dealership itself is one of a kind, and it's worth going there. They even spent a good hour teaching me all the new technology in the car instead of pushing my questions to the drivers manual; it was really impressive and personal. I highly recommend purchasing the car there, and working with John Hart. I'm looking forward to the next car purchase in a few years :-) More

Helpful 5

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