John Harvey

Terrible customer service, wouldn't respond to calls, emails, or Google reviews pertaining to an issue that occurred 2 hours after purchase of car. emails, or Google reviews pertaining to an issue that occurred 2 hours after purchase of car. More

by spwakatt Verified Customer Verified Customer

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It was a good experience, but not a fan of the dealer markups. Ford sets an MSRP for a reason. markups. Ford sets an MSRP for a reason. More

by okieff218 Verified Customer Verified Customer

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Other than the miss communication on price of vehicle on the website. It was Good. the website. It was Good. More

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Went in to look at a couple of Toyota Corolla LE models thinking I had found a great deal on a newer car with low miles. Alas, the deal was too good to be true, as per usual. Despite the dealerships mul thinking I had found a great deal on a newer car with low miles. Alas, the deal was too good to be true, as per usual. Despite the dealerships multiple poor reviews here, on other websites, and Reddit, plus word of mouth in the tri-city area, I disregarded the reputation and went in and took a lot at the cars anyway, hoping to prove them wrong. Upon review, the dealership provided a clean CarFax on both the 2020 Corolla and 2022 LE models that were being considered. When test driving the 2020 Corolla, the wheels were squeaking when it turned. Also, because it had higher mileage than the 2022 model, decided to go with the 2022 model for a few thousand more instead. Fortunately, I had the common sense to take the car in for a pre-purchase check up at my local, trusted mechanic of over a decade to find that the car had been in a wreck, which included suspension and body work. My mechanic pulled out a *water bottle* with paint on it that matched the exterior of the car from *under* the hood, in addition to fixing a part on it that was loose (not his job to do; he is just a kind person). My mechanic proceeded to tell me that the car was worth significantly less than its sticker price and the dealer needed to reduce the costs for it to be worth the purchase, therefore it would need to be negotiated down. Mind you, I paid $70 for this independent inspection, which was more money lost because of this dealerships deceit and/or negligence. My mechanic recommended paying no more than $13,000 for the sale; however, I was willing to pay more within reason. When I went back into the dealership and told my salesperson what happened, Mark, the manager became outraged, saying he would not reduce the price and that his service technicians, many of which are rated poorly in these and other comments, were not to be talked badly about. I was simply pointing out those reviews are what made me take my car into *my mechanic.* (Also noteworthy: Before allowing me off the lot to take the car to my mechanic, he attempted to persuade me not to, assuring me the technicians had already looked at it.) I again explained that a water bottle had been literally taken out of the engine with white paint on it from the previous repairs and he became so angry that he was confrontational to the point I thought he would become physically aggressive, telling me to leave, even though I was willing to negotiate a lower, fair price when I walked back in. Folks, there is a reason why this dealership has the reputation that it does. I can understand how a CarFax can be inaccurate and that a clean report may not be falsely written. With that said, the dealership, especially one equipped with service technicians, has a responsibility to look at the vehicle they’re selling to you if they are to do so in good faith. Take that as you will. If you are going to buy a vehicle from this dealer, please have the sense to have it checked out by an independent mechanic whom you trust that has no vested interests in your purchase. If the dealership refuses, walk away. I will say that John Harvey, the salesperson that assisted the review, was extremely kind and pleasant. He was never pushy, and he apologized deeply for the negative experience. It is a shame that good people such as John lose sales because of those in poor management, and a shame that good people cannot trust those to conduct business in good faith. I genuinely wish John the best, as it is rare to find a car salesperson who has integrity such as he does. More

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Several trucks to choose from, salesman Mr Harvey was great at finding us the truck we wanted great at finding us the truck we wanted More

by Tdchan1974 Verified Customer Verified Customer

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Great customer service I would definitely recommend anyone looking for a new fits to go to Metro. anyone looking for a new fits to go to Metro. More

by ddixon0612 Verified Customer Verified Customer

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No pressure sales. Straight to the point and professional. Overall it was a good experience which is hard to find when buying a car. Straight to the point and professional. Overall it was a good experience which is hard to find when buying a car. More

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Our sales guys John was great! We always dread buying cars through a dealer because of the salesman pressure. But we approached John and were never pressured. cars through a dealer because of the salesman pressure. But we approached John and were never pressured. More

by MEAGANBRANTLEY Verified Customer Verified Customer

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Worst experience I’ve ever had. Definitely do not recommend this place recommend this place More

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Things went great with our visit, even better than our expectations! Your dealership just may have earned us as customers for life! We would like to thank everyone who had any part in bringing everything expectations! Your dealership just may have earned us as customers for life! We would like to thank everyone who had any part in bringing everything together for our 2nd new vehicle purchase from your dealership! Thank you 😊 God bless 🙏 The Shaw family I can't remember all of the people's names who spent time helping us with this, please forgive me! More

by jdanielshaw Verified Customer Verified Customer

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