John Higgins | Page 9

Amazing Service and Glass Repair Great collaboration between John (Service) and Curtis ( Superior Glass). Both went out of their way to resolve the issue with my windshield in a timel Great collaboration between John (Service) and Curtis ( Superior Glass). Both went out of their way to resolve the issue with my windshield in a timely manner. The quality of the job was excellent! More

Report | Print

Great Experienc! My Honda Pilot was towed to Mohawk Honda and I was scheduled for surgery in Boston the following day. Thanks to John Higgins , he expedited the repai My Honda Pilot was towed to Mohawk Honda and I was scheduled for surgery in Boston the following day. Thanks to John Higgins , he expedited the repair work and had me on my way. I highly recommend Mohawk Honda and service advisor John Higgins Richard More

Report | Print

Great Service and Great Prices Steve Shultes performed the service on my A/C evaporator and gave me an excellent price! The job was performed and was completed today as promised. Steve Shultes performed the service on my A/C evaporator and gave me an excellent price! The job was performed and was completed today as promised. John Higgins was my Service Advisor and he worked with the technician to give me the highest quality of customer service!!! Thank You, Patrice Barrette More

Report | Print

Mohawk Honda beats Apple! My hands free system in my CRV was working fine until I got a new phone. Then I could barely hear the person I called. I mentioned it to John Higgins My hands free system in my CRV was working fine until I got a new phone. Then I could barely hear the person I called. I mentioned it to John Higgins while I was getting my oil changed. This guy was so professional and courteous. He said he didn’t want me leaving with it like that so he went and got a tech person to help. Bri figures out it was my phone. So then I went to my phone company. They sent me to Apple. Apple (after 3 hours) said it was the car. I went back to Mohawk Honda and John was still there around 7pm. He tried himself and was scrambling to find someone that was good with this stuff. In enters Matt Alverson. In 10 seconds he had the phone working. It was TOTALLY a phone issue but I appreciate all that Mohawk Honda did for me. John Higgins, I will always look for you in the future. I am the first to complain but when I see good service I make sure I report it. Thank you sir for not giving up! More

Report | Print

Outstanding service from John Higgins I was on a quick vacation trip from Boston to upstate NY and my car died about 1 mile from your dealership. As I waited for over 3 hours for a tow tr I was on a quick vacation trip from Boston to upstate NY and my car died about 1 mile from your dealership. As I waited for over 3 hours for a tow truck, I received multiple calls from John Higgins telling me that he would wait for me even after the 8:00 Wednesday closing time. The tow truck finally arrived, we pulled into the dealership at 8:38, John was there waiting and took care of the processing in no time at all. He then proceeded to drive me to the Casino hotel about 2 miles away! John then updated me throughout the following day as my car was being worked on. It is so rare to encounter that kind of personal customer service today. He basically turned a tough, stressful situation into a positive. I can't thank him enough. Also the Sr. Technicial Derek Anderson made the repairs to my car and did a thorough test drive of 22 miles to make sure the car did not have any problems. Great work Derek, I've had no problems since the repair. Thanks again to both John and Derek. This is one of the most memorable customer service experiences I've ever had in any type of industry. Matt Sidor Medford, MA More

Report | Print

Service team was excellent We met with JohnHiggins who was so awesome. He answered all our questions and assisted us with some additional service issues we were having. He went We met with JohnHiggins who was so awesome. He answered all our questions and assisted us with some additional service issues we were having. He went above and beyond to help us and contacted us as promised. This is our 6th Honda and we will definitely be coming back due to his excellent customer service! More

Report | Print

Mohawk rocks! My family and I have bought 5 cars at Mohawk in less then 2 years. One daughter came from Massachusetts! Our salesman AJ couldn’t be more accommodatin My family and I have bought 5 cars at Mohawk in less then 2 years. One daughter came from Massachusetts! Our salesman AJ couldn’t be more accommodating. Andy one of the mangers will do anything to make it work. If your looking for a dealership that’s not pushy but really caring about what you want and what you can afford Mohawk HONDA is for you. From sales to service and management highly recommended this dealership. More

Report | Print

Easiest experience, extereamly friendly staff I went in for service and found out I needed to put new tires on my lease, so instead I decided to try and get out of it early and put that money into I went in for service and found out I needed to put new tires on my lease, so instead I decided to try and get out of it early and put that money into a newer car. I wanted a bigger car than the Civic I had so I decided to look at an accord sport. My lease was still 10 months early but they were able to get all the numbers to work and I was in one night and picked it up the next morning. They made a great deal and really helped me get into this new car and I know they worked very hard for me. Brian McKenna was laid back and easy to work with. Thank you Johnna Kennedy for all your help ensuring Everythint went smoothly. Amazing service department! They were very quick and friendly as well. All around great dealership, I will send everyone here and I won’t buy a car anywhere else. Thank you Mohawk Honda! More

Report | Print

My dealings I brought my car to honda with the engine light on it isn't a honda but a Volkswagen they helped me a great deal they contacted Volkswagen to get the I brought my car to honda with the engine light on it isn't a honda but a Volkswagen they helped me a great deal they contacted Volkswagen to get the car taken care of John Higgins is very dedicated to helping you with problems goes above and beyond my thanks to John and also tracks and Mike who have really gone out of there way to help me More

Report | Print

good experience The service Dept was very Attentive and professional in our last visit including john higgins and mechanic Ryan...we were able to get our car in and The service Dept was very Attentive and professional in our last visit including john higgins and mechanic Ryan...we were able to get our car in and serviced quick . More

Report | Print