John Howard | Page 29

Brought my 2018 GMC Sierra in to have the transmission checked for sluggish and hard shifting. They found nothing wrong, but it’s a known issue with my year and model. My truck is out of bumper to bumper checked for sluggish and hard shifting. They found nothing wrong, but it’s a known issue with my year and model. My truck is out of bumper to bumper warranty, so I had to pay the $180 service fee. The service guy John was up front with me and warned me about this. He told me about complaints with my transmission and didn’t want me to pay for a check I didn’t need, but I said I’d rather be safe than worry about it. So in the end I paid to know my transmission is functioning as expected. Even though it’s not performing as I would have hoped. More

by billwindt Verified Customer Verified Customer

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Amazing service! John was so great! From drop off to pick up this place knows how to treat their customers! up this place knows how to treat their customers! More

by KIMWELSH25 Verified Customer Verified Customer

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Good service, waited a little longer than they told me. My car smelt like cigarettes when I got it back. My car smelt like cigarettes when I got it back. More

by aapindelski Verified Customer Verified Customer

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They are very friendly and responsive to my needs and concerns. Repairs are done well and good suggestions are made for future service. concerns. Repairs are done well and good suggestions are made for future service. More

by DOUGTERPSTA Verified Customer Verified Customer

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The guy who helped me out it was very rude. I honestly didnt like the service didnt like the service More

by renemoran47 Verified Customer Verified Customer

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brought the vehicle in with appointment and done on a timely fashion .Mechanic was very knowledgeable and help communicate with the parts we needed.John Howard was a great help thx again timely fashion .Mechanic was very knowledgeable and help communicate with the parts we needed.John Howard was a great help thx again More

by NICKEV3 Verified Customer Verified Customer

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They was fast efficient very professional would definitely won't recommend others to take there car there. definitely won't recommend others to take there car there. More

by GREG53SKYLER Verified Customer Verified Customer

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Service was very good fast check-in were able to correct all of the problems I had with the car all of the problems I had with the car More

by Richard durkin Verified Customer Verified Customer

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On December 20th, 2021, I had my 2015 GMC Terrain towed here after it broke down the night before. I wasn’t to worried because we had decided to purchase the extended warranty from them when we decided to here after it broke down the night before. I wasn’t to worried because we had decided to purchase the extended warranty from them when we decided to buy the car after the lease was up. The next day John, guessing he’s the service manager calls me and starts asking me about the oil and did I have the service records. I advised I could get them. He commences to “advising” me of what “he” thinks the warranty company would say or do based on his 17 years of experience. I honest did not have a good feeling about his advise and told him I would be towing my care elsewhere for a second opinion. As you can imagine this didn’t make him happy at all and he was like well you still owe me for the diagnosis. Really, you didn’t diagnose anything. He then reluctantly agreed to waive the fee and said your keys will be at the service window for pick up. During the course of the conversation I had even asked to speak to the GM and he said my GM will not be calling you. After having it towed to DARCY in Joliet, I was called by Pete the service advisor, who immediately came across as a customer advocate. He apologized and emphasized they would get to work to find out what happened and keep me updated throughout the process. Needless to say, after actually DIAGNOSING the problem they asked me to get them my service records. Low and behold the adjuster comes out and shortly thereafter the claim was approved. The engine was replaced and my car was up and running. Thankfully I didn’t listen to the expert John. I honestly hope their calls are recorded and someone in leadership, maybe GM, takes the time to listen to them. They will hear “ my hands are tied, my guys gotta get paid. They missed out in 6k plus paid claim. This would be clear lesson in how to NOT talk to your customers. Do I say again this is the warranty they sold me. Remember, if you are ever unsure, get a second opinion, you could up saving yourself some serious money. More

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Excellent service and fast. Great customer service very informative Convey caring and compassionate services will you services again informative Convey caring and compassionate services will you services again More

by Ikat Verified Customer Verified Customer

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