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John Howard
John Howard at Rizza Cadillac Buick GMC

John Howard | Page 5

Service Writer

Rizza Cadillac Buick GMC

8425 West 159th Street
Tinley Park, IL 60477

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4.3
645 Reviews
4.3

645 Reviews

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645 Reviews of John Howard

June 15, 2023

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Employee Rating

Excellent service and very professional, even drop me off and pick me up for breakfast. Certainly helped my waiting time. More

by G3RIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Becky Aboswielem

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Jun 17, 2023

Rizza Cadillac Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 13, 2023

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Employee Rating

Service people that took care of my wife and I were very very nice and I thank them for that. More

by CLEOSCHUH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Becky Aboswielem, Jim Monahan, JIM LAAS

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Jun 16, 2023

Rizza Cadillac Buick GMC responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 13, 2023

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Employee Rating

John, who checked me in, seem very knowledgeable about cars. He got my car in quickly and had diagnosed my problem and got my car fixed for me. More

by Debbie
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 16, 2023

Rizza Cadillac Buick GMC responded

Hi Debbie, and thanks for the great feedback! We're very happy that John was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 12, 2023

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Employee Rating

Great Service very professional waiting room Great rest room very clean clean car 🚗 recommend to all friends thank you More

by wjking8604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Becky Aboswielem, Jim Monahan, JIM LAAS

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Jun 14, 2023

Rizza Cadillac Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 11, 2023

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Employee Rating

Friendly and informative always my appointment is on time and the service is completed fast More

by FOXX3333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2023

Rizza Cadillac Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 11, 2023

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Employee Rating

I've driven my 2016 Buick La Crosse for seven years putting just short of 60,000 miles on it. Thanks to John Howard, my service advisor, and the Rizza service department for keeping it in "tip-top" con More

by WJPRKP60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2023

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 10, 2023

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I have had my LaCrosse since 2014 and take my car to Rizza Buick exclusively. Very happy with the results! More

by Dmorande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 13, 2023

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 30, 2023

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Employee Rating

John was SO rude and unprofessional. $150 for an oil change! REALLY???? Never Again! Horrible More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 31, 2023

Rizza Cadillac Buick GMC responded

Steve, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact me at your earliest convenience so I may better understand what happened. I look forward to hearing from you. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

Jun 01, 2023

Rizza Cadillac Buick GMC responded

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 31, 2023

Steve responded

So I brought my car in because I was told to regarding the engine consuming too much oil. I was never told of a price just that they will have to do an oil change but John has a $69.99 coupon. They call that it’s ready and my son goes in and they say it’s $80. Since when does an oil change cost so much. 80 plus 69.99. That’s uncalled for. The. john tells me you know what we doing need your business and don’t ever bring your car to us ever again and hung up on me.

Jun 01, 2023

Steve responded

Feel free to call me your company should have my number on file

May 26, 2023

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Employee Rating

John in service did another outstanding job. You are promised everything from the salesperson and manager when you buy your vehicle. But when it is time to get something completed it is not cove More

by jhack0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Monahan

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May 30, 2023

Rizza Cadillac Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

May 20, 2023

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Employee Rating

Great customer service. Truck was processed quickly and returned freshly washed as well. Would recommend. More

by brian.czajkowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Becky Aboswielem , Kevin Czajkowski

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May 23, 2023

Rizza Cadillac Buick GMC responded

Brian, I cannot thank you enough for your wonderful review of Rizza Cadillac Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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