John Hunt | Page 86

Tony Ramirez was an absolute joy to work with, and truly made the car buying process painless and easy to handle. The whole staff was super friendly and eager to help. made the car buying process painless and easy to handle. The whole staff was super friendly and eager to help. More

by dillonmbetros Verified Customer Verified Customer

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Overall, I am extremely disappointed with the whole purchase experience at Greg May Honda. There are a number of items that frustrated me but the more egregious ones are discussed below. The fir purchase experience at Greg May Honda. There are a number of items that frustrated me but the more egregious ones are discussed below. The first item involves the “Key Replacement With Benefits Protection Plan” and the “36 Month Tire & Wheel Road Hazard Protection Plan” which were crammed into our final bill with absolutely zero discussion or detail from Tony Ramirez (sales associate) or John Hunt (business manager) as to what these plans actually include/cover. It wasn’t until I got home after the purchase and fully read the service contracts that I realized both these protection plans were unnecessary and within six (6) hours of leaving the dealership with my new car, I emailed John Hunt requesting the contracts be cancelled with full refunds. John didn’t respond to that email or my subsequent email to him on this matter and ultimately said that they were going to his junk/spam folder. After bringing this situation to Kyle Binner's attention (general manager), John asserted that I never tried to reach him to discuss my cancellation/refund request and he made me very angry when in his July 22nd email, he said that I was not being truthful i.e. lying about my efforts to reach him. I had in fact sent emails to him however they were going to his junk/spam folder… multiple times. Once he realized emails were going to his spam/junk folder, it was incumbent upon him to either start checking his junk/spam folder or designate my specific emails as “Not Spam” so they would then start going to his regular inbox. The fact that he did neither was his decision and it ultimately came back to be an issue. Additionally, the fact that John never communicated back to me that the service contracts were in fact cancelled on June 16th was unacceptable. The next issue I’ve had with Greg May Honda is the fact that I tried for almost three (3) weeks to get my hands on a written maintenance schedule for my new car. I am a stickler on making sure routine maintenance items are addressed on all my vehicles so I needed to know what needed to be done and when. This is the first vehicle that I’ve purchased that didn’t have the maintenance schedule included as part of the owner’s manual. With all my past new vehicles, it was imperative that an early oil change be done during the break in period (around 750-1000 miles). Given Greg May's delay in getting the document over to me, I had no clue if this needed to be done on my new Honda Accord or not. Another problem I encountered involved the pricing and scope of the Greg May Protection Plan (“GMPP”). When I initially inspected and test drove the Honda Accord that I ultimately purchased on June 14th, there were no signs in the car window nor any information that the GMPP was even a thing. It was not until we actually sat down with Tony to discuss pricing of the vehicle that he provided a yellow sticky note that included a handwritten reference of “$895.00 GMPP” which was being added to the overall purchase price of the car. I asked what this charge was for and he said it was a “non negotiable” cost for a protection plan. When pressed further as to what this protection plan entailed, Tony told me that it was for additional paint and interior protection, Nitrofill in the tires and a Gold Loyalty Card. After multiple follow ups with Tony, he admitted that he had “no paper work on the GMPP” however he did send me some photos of the protectants used on the car’s interior and on the paint. Based on the information provided, the GMPP is definitely not worth the $895.00 I was forced to pay given the fact that it appears Greg May only spent roughly $100.00 in supplies. I would never have paid that much money (1) had I known what the GMPP entailed and (2) but for the fact it was “non negotiable”. Based on the photos that Tony sent, the fabric protection was nothing more than a can of Scotchgard Fabric & Carpet Protector that I could have gotten at Walmart for $19.61 per can. The paint protection consisted of Uberwurx Paint Protector which my internet search reflects to be roughly $70-$80/gallon. Greg May Honda probably only used about a quart to a half gallon of the liquid paint protector on my car which means the cost was around $30-$40. Additionally, records from Greg May Honda reflect the paint protection was applied to the car on January 28, 2021 and the car sat on the sales lot until I purchased it on June 14th, so this "extra paint protection" has already wore off given that the car sat in the sun/elements for almost five months before I took possession of it (the Uberwurs Paint Protector is reportedly good for 4-6 months). With regard to the Nitrofill, I found on Greg May Honda’s website that they were offering a service special wherein they would empty and refill all four (4) tires with nitrogen at a cost of $40.00 with a full service oil change. If you add all of these costs up, the supplies alone for the GMPP total roughly $99.61. I realize this doesn’t include labor however even at a reasonable labor rate, we are a long way from the excessive $895.00 total cost that I was charged for the GMPP. Further as part of the non negotiable GMPP for which I was forced to pay, I was also promised an elusive “Gold Loyalty Card”. I say elusive because to date (almost 4 weeks post purchase), I have yet to receive ANY significant details as to what this card/program entails. I asked both Tony and John during the price negotiation and closing what the card was for and they both told me that I would get something from Honda after the purchase detailing the card’s benefits. I subsequently asked Tony on multiple occasions as to when the card would arrive and what it includes and he told me “If it has not (arrived) it will come to your email. I purchased a car as well and it took me a while to get mine”. He and John Hunt both avoided discussing details about the card and quite frankly, I’m not sure why. If this is a perk that Greg May Honda uses to help sell its vehicles, why in the world would you not have all kinds of information available as to the benefits of the card, what it includes and why it’s a good thing to have? Given that neither Tony nor John could/would provide any details about the card, I took the liberties of researching both Greg May Honda’s website as well as Honda’s main website for some more information on the card with no success. So as of today, I am still in the dark about this card and no one has been willing to provide any specific detail as to what it is all about. The final item I would like to share with you involves Greg May Honda’s service department. As part of the purchase of my new Accord, I wanted the rear underbody spoiler package so I paid an additional $590.00 at the time of closing. The spoiler package was ordered and installed by the service department on June 23rd. When I picked the car up at 5:00 pm, Christina Rosati (service advisor) indicated they had just completed the spoiler package install and that the service ticket hadn’t been closed yet by Allan Hale (service advisor). Because of this, she wasn’t able to print out the service paperwork and asked if I could wait a few minutes so she could get Allan to close out the ticket. I agreed however Allan was with a customer longer than anticipated so Christina said she would email the service paperwork to me as soon as Allan closed out the ticket later that afternoon. I never received the emailed paperwork from Christina so I sent a reminder email to her late Thursday afternoon (June 24th) asking that she send it. I didn’t hear back from her Thursday or Friday so Monday around noon, I called the service department and reiterated my request to Christina that the paperwork be emailed to me. She looked up the service ticket number and said that she did not send it last week as she had promised but she would send it over to me shortly. I confirmed my email address with her and asked if I could just wait on the phone while she sent it so I could verify that I did in fact receive it. She said it would take a while to do this because she had to scan and then email the document to me. Given that she didn’t send it last week when she said she was going to, I told her I was OK with waiting because I wanted to be sure I got it this time. She scanned the document and emailed it to me after about a five minute wait. Again, in this instance Greg May didn’t do what was promised and it took multiple follow ups on my part and an additional five days to get something that should have only taken about five minutes to address. I have purchased a number of both new and used cars from dealerships in my lifetime and have never had the issues that I’ve had with Greg May Honda. The lack of communication and commitment from most everyone I’ve dealt with over the past three plus weeks has been unsatisfactory. The fact that I was called a liar by John Hunt is beyond unprofessional and even after he acknowledged that he got my emails (albeit in his junk/spam folder), he never apologized nor acknowledged that the problem was on his end. The fact that we are now 26 days post purchase and I still haven’t been able to get any information about the Gold Loyalty Card is puzzling. The fact that the “Key Replacement With Benefits Protection Plan”, the “36 Month Tire & Wheel Road Hazard Protection Plan” and the “GMPP” were unsolicited and forced into the purchase process is in my opinion, unethical. My negative sentiment on these protection plans is further solidified by the fact that I was told by John Hunt that they were non refundable when in fact two out of the three were in fact refundable. Because I still don't know the content of the Gold Loyalty Card, the verdict is still out as to the actual value of the GMPP but as it stands right now, I would never have agreed to pay $895.00 for the plan because the items included are not worth what was charged. More

by jallanjohnson Verified Customer Verified Customer

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Unlike most dealerships I've been to, from the moment I went in I was made to feel like a friend, not just another customer. My salesman Lawrence told me what I would be looking at to determine in to a veh went in I was made to feel like a friend, not just another customer. My salesman Lawrence told me what I would be looking at to determine in to a vehicle and actually got me into an even nicer truck than what I was looking at or expecting to buy. John in finance was so much help and really helped I getting me financed. The overall experience was the best I've had in buying a vehicle from a dealership! They have a lifelong customer for sure! More

by rljamesdallas Verified Customer Verified Customer

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Super clean and the personnel were very professional. Wait time was minimum to sign documents and it was non stressful. Total experience was very gratifying Wait time was minimum to sign documents and it was non stressful. Total experience was very gratifying More

by Philtuck Verified Customer Verified Customer

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Great customer service! Dalton was extremely helpful and diligent the entire time. Felt welcomed each time I walked in. Will definitely do business with them again in the future. diligent the entire time. Felt welcomed each time I walked in. Will definitely do business with them again in the future. More

by khollingsworth1977 Verified Customer Verified Customer

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My experience with Greg May Honda when purchasing my new Honda HR-V was the same as always—excellent in every way! My salesman, JR Nugent,, was friendly and knowledgeable, attentive to my needs; I never fel Honda HR-V was the same as always—excellent in every way! My salesman, JR Nugent,, was friendly and knowledgeable, attentive to my needs; I never felt rushed. Christina, in Service, also demonstrated professionalism and expertise in her area, as well as having a friendly personality. More

by GENIEVAIR Verified Customer Verified Customer

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Excellent service and expertise. The sales department was not pushy and was Frank with all their sales. When our very reliable bank was unable to be reached, their finance department was quick and worke was not pushy and was Frank with all their sales. When our very reliable bank was unable to be reached, their finance department was quick and worked a better interest rate then out bank was quoting. More

by C.TOWERY18 Verified Customer Verified Customer

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Tony Ramirez was professional and friendly. He made the process smooth. His knowledge is extensive. Before we even met in person, Tony spent over an hour on the phone with me covering a large range of det process smooth. His knowledge is extensive. Before we even met in person, Tony spent over an hour on the phone with me covering a large range of details about our preferences. By then end of the call he had a vehicle in mind for us. When we visited the dealership to see the vehicle, it was perfect for us. Thanks Tony. More

by blick4343 Verified Customer Verified Customer

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Lawrence was great, he helped us with the paperwork. He was friendly, easy going and funny, made us feel comfort and at ease. You got a gem there. Thank you was friendly, easy going and funny, made us feel comfort and at ease. You got a gem there. Thank you More

by vjsustaita80 Verified Customer Verified Customer

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Dealership worked hard to get me the car I wanted and price price More

by bradford.cara64 Verified Customer Verified Customer

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