John Jones | Page 3

Fast and friendly service. Got my car back ahead of time, which was a plus! Got my car back ahead of time, which was a plus! More

by michelle.ridgeway Verified Customer Verified Customer

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Dropped off for a Monday appointment, didnt get a simple diagnosis until early Wednesday. Held my car for 2 more days without repair. Calls to the service rep to return and repair went unanswered and with diagnosis until early Wednesday. Held my car for 2 more days without repair. Calls to the service rep to return and repair went unanswered and without response. More

by jchilds2 Verified Customer Verified Customer

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Had an appointment which means nothing. When you arrive they share 48-72 hours for diagnostic service and it was 72 hours. When you arrive they share 48-72 hours for diagnostic service and it was 72 hours. More

by frankspeer Verified Customer Verified Customer

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Everything was perfect. I appreciate the service they gave me. The service manager was great and when he told me vehicle will be ready, it was ready to go I appreciate the service they gave me. The service manager was great and when he told me vehicle will be ready, it was ready to go More

by TJONES61 Verified Customer Verified Customer

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The first time I brought my car here was because I was having issues with my engine. After they gave me a call and said my car was ready the same day I picked it up my engine light came right back on and having issues with my engine. After they gave me a call and said my car was ready the same day I picked it up my engine light came right back on and didn’t go off. So I kept calling but they seemed to never receive my calls after a day I returned my car and had them see what issue they couldn’t fix. I received my car again and this time my light came on so they put me in a lender and kept my car for some days to see what the issue was. After 4 days I received my car back and it’s working fine. More

by Hambricktomiyah Verified Customer Verified Customer

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There was political paraphernalia on countertops and desktops. Your political and/or religious affiliations should not be on display. If my thoughts and values differs from the display Jim Ellis could desktops. Your political and/or religious affiliations should not be on display. If my thoughts and values differs from the display Jim Ellis could lose a customer. The service desk clerk was ready to charge my account without first identifying if I was covering via a warranty. Having the warranty coverage saved me over $600. No one speaks or acknowledges your presence. Sure 2 reps were servicing customers. The 3rd rep was talking between the two servicing the other customers. No one said, good morning. We will be right with you. The 3rd rep after talking sat at the open terminal and became working on something on the computer. Never once did he acknowledge my presence nor address my need. After 10-15 minutes, one of the other reps finished assisting a customer. AND then said to me “do you have an appointment?” I had an appointment 15 minutes ago when I walked through your door sir. Good morning to you too. Whatever happened to loaner cars? I appreciate JE paying for a Lyft to the airport, but I still had to pay for a rental car until JE was finished repairing the warranty covered repairs. Fortunately, the repairs only took 3 days. And, my return to pick up my car was much more customer friendly than my initial visit to drop off my car…with the exception of the political paraphernalia. While I will recommend their service (because my car is running great), I will not be a repeat customer of this JE location. And if I walk into another JE and no one speaks or their political views or on display…I will no longer do business with this company. More

by Jpearson Verified Customer Verified Customer

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I came in when my check engine light was on. It was determined to be a known faulty part with GM. There was no charge to complete the service. I appreciate that. It was determined to be a known faulty part with GM. There was no charge to complete the service. I appreciate that. More

by PM0409 Verified Customer Verified Customer

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After waiting 2 weeks for a screw to come in for my tailgate. Turned out that it was not complete right. I am currently waiting on another screw or and washer to come in for the tailgate. tailgate. Turned out that it was not complete right. I am currently waiting on another screw or and washer to come in for the tailgate. More

by ifran Verified Customer Verified Customer

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Vehicle have the same problem. I Had to take it to another dealership. Unprofessional service. I Had to take it to another dealership. Unprofessional service. More

by TJ.SERVICES Verified Customer Verified Customer

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Friendly employees. Efficient protocols. Kept up to date with text communication. Appropriate pricing. An excellent experience. Efficient protocols. Kept up to date with text communication. Appropriate pricing. An excellent experience. More

by Customer Verified Customer Verified Customer

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