John Kaiser
John Kaiser at Larson Ford

John Kaiser | Page 4

Service Advisor

Larson Ford

1150 Ocean Ave
Lakewood, NJ 08701

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5.0
85 Reviews
5.0

85 Reviews

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85 Reviews of John Kaiser

February 27, 2025

Dealership Rating
Employee Rating

Professional helpful easy to schedule an appointment. No wait for service rep. In and out very fast More

by tim.1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Mercer

Feb 28, 2025

Larson Ford responded

We are so happy that our Larson Ford team earned your five stars. Thanks for choosing us to service your vehicle.

February 27, 2025

Dealership Rating
Employee Rating

Service was on time completed the work as quickly as possible he was excellent to speak with gave some excellent advice about the service at larson More

by Coga21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 27, 2025

Larson Ford responded

We're delighted to hear that you had a positive experience with our team at Larson Ford! It's great to know the service was timely and informative. Thank you for choosing us, and we look forward to assisting you in the future!

February 19, 2025

Dealership Rating
Employee Rating

Great dealership and sales and service department. Thy are knowledgeable and extremely helpful .. thank yiu More

by donnasilk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tracy Black, Chris Mercer , Paul Tomaselli

Feb 19, 2025

Larson Ford responded

Thank you for the kind words about our team at Larson Ford! We're delighted to hear that our sales and service departments provided knowledgeable and helpful assistance. We appreciate your support!

January 14, 2025

Dealership Rating
Employee Rating

Great service and communication with me. New pickup service and delivery makes it easier to get my vehicle in for service More

by JJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2025

Larson Ford responded

We're delighted to hear that our new pickup and delivery service made things easier for you at Larson Ford. Thanks for sharing your positive experience with us!

November 26, 2024

Dealership Rating
Employee Rating

Service is always on time and courteous. I’m completely satisfied with this dealership and it’s people. More

by sserikson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Costa

Nov 27, 2024

Larson Ford responded

We're delighted to hear that you're satisfied with the service at Larson Ford! Our team is committed to providing timely and courteous experiences. Thank you for your support!

November 18, 2024

Dealership Rating
Employee Rating

Great fast and friendly service each and every time. No complaints at all from this satisfied customer! More

by lesthompson357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Mercer, Dave Pirk

Nov 18, 2024

Larson Ford responded

Thank you for the fantastic feedback! We're delighted to hear that you're consistently satisfied with our service at Larson Ford. Looking forward to your next visit!

November 15, 2024

Dealership Rating
Employee Rating

They've taken great care of my 2020 Explorer ST since I purchased it from same dealership in July 2019. Pre-work inspections are thorough and let me know when maintenance needs are "now" or "next visit" s More

by jphurley0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Mercer, Dave Pirk , From Service Dept.: Steve, Chris P.

Nov 15, 2024

Larson Ford responded

We're delighted to hear that our team at Larson Ford has been able to keep your 2020 Explorer ST in top shape! It's great knowing the pre-work inspections have helped you plan maintenance effectively. Thank you for trusting us with your vehicle's care!

October 23, 2024

Dealership Rating
Employee Rating

Always informative and no surprises . . the service staff are always polite and helpful to your needs More

by jpettyjohn334
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Mercer, Dave Pirk

Oct 24, 2024

Larson Ford responded

This is the kind of feedback we work hard for at Larson Ford! Thank you for the review.

October 15, 2024

Dealership Rating
Employee Rating

The friendliest and professional service center in New Jersey. Never have to wait for your appointment More

by tonyd3700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Mercer, Dave Pirk

Oct 15, 2024

Larson Ford responded

Thank you for sharing your experience, Tony! We're delighted to hear that our Larson Ford service center in New Jersey met your expectations with friendly and professional care. We look forward to serving you again soon!

October 04, 2024

Dealership Rating
Employee Rating

We have had our cars serviced with Larson Ford for over 15 years. We are always happy with the service they provide. They are thorough, professional, and honest in their dealings. However, they have recen More

by DDaye
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Mercer

Oct 04, 2024

Larson Ford responded

Daye, thank you for your long-standing trust in Larson Ford and sharing your feedback. We understand how the credit card surcharge can be an inconvenience, and we appreciate your perspective on this matter. Your insights are valuable to us as we strive to improve our services while maintaining transparency with our customers.

Oct 05, 2024

DDaye responded

It is more than an inconvenience it creates a greater financial burden to maintaining a car and having it serviced and repaired. Many people already feel that dealerships over charge for service & repairs. We have always felt that cost to bring our car to Larson was fair based on the quality of service provided. Larson is a successful Ford dealership not a small independent car mechanic, and should not be passing on the cost of doing business to the consumer.

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