John Kelty

Lia Honda Albany responded

Anthony, We appreciate the opportunity to inspect your vehicle and understand there was a difference of opinion regarding the condition of the rear brakes. However, we’d like to clarify that the total estimate provided was not solely for brake work. It also included time-based maintenance recommendations appropriate for the vehicle’s age, regardless of mileage. While we understand you may not agree with all of the suggested services, our responsibility is to inform you of any maintenance or repairs that support the long-term health and safety of your vehicle. Ultimately, the decision to proceed with any service is entirely yours, and we respect that.

Lia Honda Albany responded

We're really pleased Shawn and the Lia Honda team continue to earn your confidence and trust with their diligence and support. Thank you for your positively glowing feedback, Arlene!

Lia Honda Albany responded

Ms. Leigh, I'm sorry you had a poor experience with our new employee. We are continuing to work with him on improving his customer handling skills and the vehicle should have gotten through the shop quicker. In regard to you feeling you were given misinformation; I did look into this, and you were given correct information. The vehicle did fail the safety portion of the New York State Inspection, the State, not Lia Honda of Albany, does not offer a ten-day pass or sticker for this. Please see the attached from the NYS stating the limitation to obtain a ten-day extension. Inspection waivers: A vehicle that is required to have the OBDII inspection can qualify for a waiver (valid for 1 year) if the vehicle fails the OBDII inspection, but ultimately passes the safety inspection, the gas cap check (gas-powered vehicles only) and the visual inspection of the emissions control devices (gas-powered vehicles only), receives repairs that are related to the failure of the OBDII inspection, and the cost of the repairs is at least $450, or does not pass the OBDII inspection during a re-inspection. After the re-inspection, if the vehicle qualifies, the inspector can print a waiver form. Both you and the inspector must sign the waiver. The inspection station keeps the waiver and other related documents. The inspector then issues the inspection sticker for your vehicle valid for 1 year. To qualify you must have the inspection report that shows the failure from the initial New York State registered inspection station. The inspection report for the re-inspection must show that your vehicle failed the OBDII test, but that your vehicle passed the safety inspection, the gas cap check (gas-powered vehicles only), and the visual inspection of the emissions control devices (gas-powered vehicles only). The emissions control system of your vehicle must be intact, and must not show any evidence of tampering (gas-powered vehicles only). You must have work orders and receipts that prove that repairs related to the vehicle emissions system were completed at a NY State-registered repair shop, or at an out-of-state repair shop. The work orders and the receipts must document that the cost of the repairs, parts, labor, and related sales tax was at least $450. If you complete the repairs yourself, the calculation of the cost of the repairs includes only the cost of the parts that were used and does not include your labor. How do I get a 10-day extension of my current inspection? You can receive inspection receipt that includes a 10-day extension if the previous inspection was expired at the time of the inspection, or your vehicle passed all parts of the inspection except the test of the OBDII readiness monitors You cannot get more than one extension from the DMV. If you would like to discuss this further, please feel free to contact me. Thank you, John Kelty Parts & Service Director Lia Honda of Albany jkelty@liacars.com

Lia Honda Albany responded

Henry, thank you for your 5-star rating! Offering thorough and efficient service is so important to us, and we are glad that Joe provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Lia Honda Albany responded

Thank you for your 5-star review! We truly appreciate your continued business, and we're glad our team has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!

Lia Honda Albany responded

We sincerely appreciate your business and your 5-star review of Rob! We completely understand why one would be apprehensive to shop for a vehicle but we're delighted you gave Lia Honda a chance. Rob is an exceptional advocate for his clients and we're glad you got to experience an enjoyable dealership visit because of him. The whole team wishes you all the fun and satisfaction of getting to know your new vehicle. Please give us a call if you should need our assistance with anything. It would be our pleasure!

Lia Honda Albany responded

Thank you so much for your wonderful review! We are honored to have had the opportunity to work with you, and we are delighted that Chris, Phil, and John provided you with top-notch service and made your experience with us an all-around success! It is our pleasure to assist you in any way possible. Wishing you the warmest congratulations on your new Honda Accord- on behalf of the entire team!

Lia Honda Albany responded

Grace, Thank you for taking the time to share this positive review and recommendation! Providing-top quality services is so important to us, and we are thrilled to hear that our team got your automotive needs swiftly resolved. It is our pleasure to serve you in any way possible. Please drive safely, and do not hesitate to give us a call if we may ever be of further assistance to you in the future.

Lia Honda Albany responded

Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service. Thanks again!

Lia Honda Albany responded

Thank you so much for your wonderful review! Your safety is of the utmost importance to us, and we are overjoyed that we could get you and your concerns taken care of. We thank you for confiding in our dealership with your automotive needs, and we look forward to continuing to provide you and your vehicle with our best care in the future!