John Kim

I was lied to about the terms of my contract as well as the features of my exchange or swapped vehicle. When I bought it to their attention, I repeatedly called with no call from a manager back. I am very the features of my exchange or swapped vehicle. When I bought it to their attention, I repeatedly called with no call from a manager back. I am very disappointed as this is not my first time dealing with Jim Faulk Lexus - Fleet Manager More

by LATRESE715 Verified Customer Verified Customer

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The entire staff was courteous and helpful. They made the buying process easy and quick. They made the buying process easy and quick. More

by IZCPA Verified Customer Verified Customer

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This was my 2nd transaction with the staff at Jim Falk Lexus and I was impressed! I set a challenge and John found the car I wanted. I swapped my 2024 car for a 2025 version. I love this car! Thank you Jo Lexus and I was impressed! I set a challenge and John found the car I wanted. I swapped my 2024 car for a 2025 version. I love this car! Thank you John and thank you to the staff at Jim Falk Lexus of Beverly Hills. More

by SHERRYSOTRES Verified Customer Verified Customer

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Everyone was so fast and did a fabulous job! I love my new car!!!! It’s so beautiful I love my new car!!!! It’s so beautiful More

by KYANNA Verified Customer Verified Customer

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Easy to work with and very fast transaction. Very good experience. Would recommend to others. Very good experience. Would recommend to others. More

by Lee Verified Customer Verified Customer

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We had every intention on leasing a new vehicle with this dealership. Our second one. there However, the process was beyond difficult and a total waste of my valuable time. Total lack of communication betwee dealership. Our second one. there However, the process was beyond difficult and a total waste of my valuable time. Total lack of communication between the three sales people. I had a confirmed date to pick up the new vehicle which required planning since I was coming from a far distance on a work day. Never heard back to confirm. We decided to return to our local BMW dealer where we bought/leased seven prior vehicles. We’ll never return to Jim Falk or buy a Lexus ever again. Also, I wrote to the GM there through their website but never heard back. Amateurs. More

by ADB042558 Verified Customer Verified Customer

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Lexus of Beverly Hills is outstanding the whole team is great they made my buying experience super smooth big thank you to Edson,Arthur, Katrina definitely will be purchasing my next Lexus from this dealer great they made my buying experience super smooth big thank you to Edson,Arthur, Katrina definitely will be purchasing my next Lexus from this dealership they definitely rolled out the red carpet More

by FRANKLIN94228 Verified Customer Verified Customer

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The process was as quick and easy as it could possibly be. Everyone was attentive, courteous and efficient. Thank you to all. be. Everyone was attentive, courteous and efficient. Thank you to all. More

by RALPHBRANNEN Verified Customer Verified Customer

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Great customer service so I could get my car 2025 RX hybrid 350 premium very fast Thank you very much. Especially Juanito, Richard, John. Very nice. Keep going on ! hybrid 350 premium very fast Thank you very much. Especially Juanito, Richard, John. Very nice. Keep going on ! More

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Juanito, Richard, John. They all are great customer service. We really appreciate. Thank you very much ❤️ 😊 They all are great customer service. We really appreciate. Thank you very much ❤️ 😊 More

by Tweety Verified Customer Verified Customer

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