John Kim | Page 16

Worst.Experience.Ever. From the initial contact choice being ignored, to the overly aggressive salespeople, they delivered a dirty vehicle, and rescinded the contract. And I’ve tried numerous ways and tim being ignored, to the overly aggressive salespeople, they delivered a dirty vehicle, and rescinded the contract. And I’ve tried numerous ways and times to speak with John Kim, GM, and he has ignored me, and did not return a call like he said he would. More

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Gimel was very helpful and accommodating with us. This place has the best customer service. Hands down will tell our friends and family. Thank you !! place has the best customer service. Hands down will tell our friends and family. Thank you !! More

by STA0 Verified Customer Verified Customer

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The Sales Management is a Joke Horrible customer experience Came from Cadillac after 15yrs Had high expectations from Lexus, none were met Most arrogant group of childish brats I Horrible customer experience Came from Cadillac after 15yrs Had high expectations from Lexus, none were met Most arrogant group of childish brats I have ever experienced Sales management is unprofessional and a joke I felt like I was speaking to a self absorbed child when dealing with the John Kim John was soo unprofessional, constantly snorting and making it odd and uncomfortable as we are in the midst of this global virus outbreak. John and Michael Shin were way to playful and paid no attention to detail, acting like they were in a college commons area, joking and kidding around. My car was delivered with scratches on the hood, the driver side read door, and the trunk. I mean come on...I just signed on all dotted lines and you deliver to me $40k worth of damaged goods? Like xxx????? Kevin Shirazi is too wet behind the ears and inexperienced to sell these luxury cars. He stumbled over his explanation of features quite a bit. He service sucked at the end as he didn't take the time to go over critical or most used features of the car. He didnt even bother to set the xxxx clocks in the friggin vehicle. The only saving grace was closing the deal with Sam Megaly. He was professional, mature, represented the Lexus brand with no bravado but with a calm and utterly professional demeanor. his articulation of auto financing was easy to understand, I never felt like he was trying to pull the wool over my eyes or plug my ears. Now, dont get me wrong, he too is a salesmen and I ended up protecting the car from bumper to bumper, top to bottom. Having not financed or leased a car in a decade and a half, I may have been taken with the extra protections and warranties, but in the end I feel good that I am protected and don't have to consider worrisome repairs and the expense of it all. Sam is the bomb! I drove off with my new vehicle on Sat 2.29.20 and brought it back to repair the body damage, the scratches on Tues 3.3.20. Kevin walked by me several times as I sat in the reception area and not once did that little pip squeak stop and greet me with a hello. I am like "dude, I just put something toward your next Gucci loafer purchase by buying a car on the last day of the month and you cannot say, hello." Also, I left a message for that little xxxxer on Tues 3.3.20, stating I would be at the dealership to address the scratches on the Lexus NX300 I purchased from him. You know that little boy never returned my call, let alone say hello while I was there; nor did he return my call the next day, Wed 3.4.20. I hate I purchased my car at Jim Falk Lexus of Beverly Hills. I wish I could go back in time and start over at South Bay Lexus in simple xxx Torrance. Lastly, the only reason I ended up in Beverly Hills is because of Jeremy Pullens. My fiance was in communication with him, discussing a used car. After some consideration, we decided to move forward considering a new vehicle, we decided to remain at the Beverly Hills dealership. Although Jeremy did nothing during the sales of the new car, it was because of Jeremy my fiance and I even stepped foot in Beverly Hills Lexus. Thank Jeremy and Sam. Also...make Sam the General Manager; it's a much better look and representation of a mature luxury brand. More

by MARQUETTELYNN Verified Customer Verified Customer

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Thank you again for making this experience easy. Walked out extremely happy and in a brand new NX. Amazing customer service and full of information. out extremely happy and in a brand new NX. Amazing customer service and full of information. More

by JENNIFER_ARISTONDO Verified Customer Verified Customer

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Best service and best price with their best efforts every time I come!!! I have been coming back here for over 20 yrs now.. Thanks always.. every time I come!!! I have been coming back here for over 20 yrs now.. Thanks always.. More

by DRGEEHUR Verified Customer Verified Customer

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I’m happy for the customer service that Ahmed Soliman and John Kim rendered. Thank you, I’m enjoying my Lexus NX. I appreciate all your helped. John Kim rendered. Thank you, I’m enjoying my Lexus NX. I appreciate all your helped. More

by FLORES.EDNA18 Verified Customer Verified Customer

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DJ was awesome - thoroughly explained the features of the car. Everyone else we interacted with at the dealership left something to be desired. Less friendly and pretty slow. car. Everyone else we interacted with at the dealership left something to be desired. Less friendly and pretty slow. More

by CARLEN.DON Verified Customer Verified Customer

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Josch Lemon probably the most coolest salesman I ever met. We made progress through the phone. We met Friday took a test drive and the car was amazing. All we have to do was go through financial and we s met. We made progress through the phone. We met Friday took a test drive and the car was amazing. All we have to do was go through financial and we sign papers and I got my IS 200t. Thank you guys. More

by michaelamaya Verified Customer Verified Customer

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Friendly and proactive! All the employees are willing to bend over backwards for their customers. Especially DJ and Mary who helped me buy my beautiful NX! bend over backwards for their customers. Especially DJ and Mary who helped me buy my beautiful NX! More

by ELIZALEEPADDEN Verified Customer Verified Customer

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Everyone at the dealership was very welcoming and cordial. Our sales person was very informative and answered a lot of our questions. It didn’t take as long as I thought it would. cordial. Our sales person was very informative and answered a lot of our questions. It didn’t take as long as I thought it would. More

by JEFFANDHELEN Verified Customer Verified Customer

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