John Kirchenbauer
John Kirchenbauer at Ken Ganley Ford Norton

John Kirchenbauer | Page 19

Service Director

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
217 Reviews
4.7

217 Reviews

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217 Reviews of John Kirchenbauer

February 27, 2021

Dealership Rating
Employee Rating

Great service! Friendly and quick employees. This is not where I purchased my vehicle but I trust them and their work. I will definitely return in the future and I will recommend this dealership to family a More

by awormald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , Paul Asano

Feb 28, 2021

Ken Ganley Ford Norton responded

Hello, Our goal is to make sure everyone who walks through the door leaves happy, and it's great to hear our staff is always quick, friendly, and trustworthy. Thanks for choosing Ganley Ford! We look forward to helping with all your future needs.

February 20, 2021

Dealership Rating
Employee Rating

Never have any problem getting my car in when we have an issue with it. Service Dept workers are always great to clearly explain to us what will need fixed, and the cost prior to starting any repairs on our More

by misskarla136
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , Paul Asano

Feb 20, 2021

Ken Ganley Ford Norton responded

Thank you for sharing your thoughts about your experience with Ganley Ford. We appreciate your business and hope to see you again soon, Karla!

February 18, 2021

Dealership Rating
Employee Rating

Got it in got it out! In a timely manner! The way it should be, and I found out I got a bonus, My points paid for my service! Ca chug !!!! More

by jpbarn59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 18, 2021

Ken Ganley Ford Norton responded

Thank you for your business and this review. We're happy to hear John and our team were able to serve you and demonstrate our commitment to great service. It is also great to hear that our "point system" worked for you and saved you some money! If there is anything we can assist you with in the future, please let us know.

February 11, 2021

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Employee Rating

Car in for recall of backup camera. I picked it at time was promised.. I appreciated the free car wash. I thank you very much. More

by JSBELL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 12, 2021

Ken Ganley Ford Norton responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ganley Ford.

January 29, 2021

Dealership Rating
Employee Rating

In and out in an hour which was what they told me to expect. No upselling. Courteous service. Friendly employees. Clean waiting area with comfortable chairs More

by Pat H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , Paul Asano

Jan 31, 2021

Ken Ganley Ford Norton responded

Thank you, Pat, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 28, 2021

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Employee Rating

The service department was absolutely wonderful and I would recommend it to everyone who’s looking to be treated with respect. They listen to you which is a nice change from some other places. More

by M.D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 20, 2021

Dealership Rating
Employee Rating

Regretfully I will not be returning to Ganley. My bill showed $500 in parts and over $800 in labor for actual minor work of an 02 sensor and a wire harness and stuck valve in inner cooler. Supervisor in More

by DSTAlnaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Drew in service Dept

Feb 03, 2021

Ken Ganley Ford Norton responded

We're sorry that you didn't have a completely satisfying visit. We have contacted you but haven't received a response from you. If you could you please email your contact info to JWheatley@GanleyAuto.com. We’d love the opportunity to address the issues for you. Thank you!

January 14, 2021

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Employee Rating

The staff at Ganley makes me feel important they are very nice to you and listen to my concern and do a very well check on your vehicle More

by larrybratcher10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Jan 15, 2021

Ken Ganley Ford Norton responded

Larry, We are very happy to hear Paul and John provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 16, 2020

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Employee Rating

I always have a good experience at the dealer. The service department is always professional and efficient. I would recommend the Ganley service department to anyone needing work on their Ford More

by Bernarrking3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , Paul Asano

Dec 17, 2020

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 09, 2020

Dealership Rating
Employee Rating

The service representative that coordinated the recall & routine maintenance visit on my 2016 Explorer was both cordial & efficient. I was in & out within an hour. that included a car wash. Nice job, John More

by BERNIEANDDOLLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2020

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ganley Ford. We appreciate your business and hope to see you again soon!

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