John Kirchenbauer
John Kirchenbauer at Ken Ganley Ford Norton

John Kirchenbauer | Page 19

Service Director

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.7
213 Reviews
4.7

213 Reviews

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213 Reviews of John Kirchenbauer

January 29, 2021

Dealership Rating
Employee Rating

In and out in an hour which was what they told me to expect. No upselling. Courteous service. Friendly employees. Clean waiting area with comfortable chairs More

by Pat H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , Paul Asano

Jan 31, 2021

Ken Ganley Ford Norton responded

Thank you, Pat, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 28, 2021

Dealership Rating
Employee Rating

The service department was absolutely wonderful and I would recommend it to everyone who’s looking to be treated with respect. They listen to you which is a nice change from some other places. More

by M.D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2021

Ken Ganley Ford Norton responded

Thank you for choosing Ganley Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 20, 2021

Dealership Rating
Employee Rating

Regretfully I will not be returning to Ganley. My bill showed $500 in parts and over $800 in labor for actual minor work of an 02 sensor and a wire harness and stuck valve in inner cooler. Supervisor in More

by DSTAlnaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Drew in service Dept

Feb 03, 2021

Ken Ganley Ford Norton responded

We're sorry that you didn't have a completely satisfying visit. We have contacted you but haven't received a response from you. If you could you please email your contact info to JWheatley@GanleyAuto.com. We’d love the opportunity to address the issues for you. Thank you!

January 14, 2021

Dealership Rating
Employee Rating

The staff at Ganley makes me feel important they are very nice to you and listen to my concern and do a very well check on your vehicle More

by larrybratcher10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paul Asano

Jan 15, 2021

Ken Ganley Ford Norton responded

Larry, We are very happy to hear Paul and John provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 16, 2020

Dealership Rating
Employee Rating

I always have a good experience at the dealer. The service department is always professional and efficient. I would recommend the Ganley service department to anyone needing work on their Ford More

by Bernarrking3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , Paul Asano

Dec 17, 2020

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 09, 2020

Dealership Rating
Employee Rating

The service representative that coordinated the recall & routine maintenance visit on my 2016 Explorer was both cordial & efficient. I was in & out within an hour. that included a car wash. Nice job, John More

by BERNIEANDDOLLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2020

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ganley Ford. We appreciate your business and hope to see you again soon!

December 04, 2020

Dealership Rating
Employee Rating

Very cordial and courteous! Explained everything well. Would use again and recommend! Checked my tire pressure and refilled too. Keep up the good work! Top shelf More

by Gamehawking
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , Paul Asano

Dec 04, 2020

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

December 01, 2020

Dealership Rating
Employee Rating

Service department was excellent, my vehicle was done in a timely manner, everyone was friendly and helpful, the technician did a great job on my vehicle! More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath

Dec 01, 2020

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you, Paul!

November 17, 2020

Dealership Rating
Employee Rating

I love my service experience every time at Ganley Ford! I have had multiple vehicles serviced through the years and they never disappoint my expectations More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Chapman, Fulton Benya, Scott Spath , John Asano, Paul Asano

Nov 17, 2020

Ken Ganley Ford Norton responded

Thank you, Matt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ganley Ford.

November 11, 2020

Dealership Rating
Employee Rating

Great job and costumer service as always!! You all do great work and are so kind every time I come in to get my car worked on. More

by DANC4EVER87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fulton Benya, Scott Spath , John Asano, Paul Asano

Nov 12, 2020

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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