John Korallus | Page 2

If you take your car to the Volvo dealership because it won't start, ask them to figure out why it won't. They say, "It's the fuel pump," then they replace the fuel pump and charge you for that service and won't start, ask them to figure out why it won't. They say, "It's the fuel pump," then they replace the fuel pump and charge you for that service and the parts... but when you get your car back, it still has the same problem; how should you feel if they tell you "You have to pay again if you want us to find and fix your problem." You already paid them to find the problem and fix it. The Volvo dealership screwed up by not following the proper diagnostic procedure - Reproduce the problem, Verify the Cause of the Problem, Fix the Problem, and Verify the Repair. In my example above, what they did is, they guessed. They replaced a flue injector in my car because that's what the mechanic assumed it would be, and that is what the computer was reporting per the dealership. The mechanic did not diagnose the problem; he just took a guess and installed a fuel pump. It didn't fix our issue, so they replaced the spark plugs, and I paid out of pocket for both repairs. I have already paid for the diagnosis; however, the issue continues, and at that point, Volvo dealerships' mechanics keep guessing about the problem my car is experiencing. On my second trip to the dealership, I asked the associate to show me the part they removed from the vehicle and have them demonstrate that it was indeed faulty. They told me that is impossible; they should keep removed parts on hand for at least a few days in case the customer wants to claim them because that is the law. I have every right to have any part taken from my vehicle returned to me. This situation violates law 815 ILSC 306/80 section 8. It is falsifying a repair that was initially not there or altering a motor vehicle to create a condition requiring a repair. Had the mechanic tested for the starter initially, as he should have, he would have realized that the starter wasn't working. Those two additional repairs were one hundred percent unnecessary. Therefore, I am submitting this request for reimbursement for the two services that the Lisle Volvo dealership performed without properly doing diagnostics on my vehicle. It isn't my fault that the Lisle Volvo dealership has hired negligent mechanics to work at their establishment. Reimbursable 1: dated 12/04/2023 - $ 1,533.69 Reimbursable 2: dated 12/26/2023 - $ 1,012.52 Total: $ 2,546.21 At this point, I was assured by the Lisle Volvo manager that this last repair had solved my problems. We are happy to pay for the repair deemed needed and accurate, which was the starter, which the advisor told us cost between $700-800. However, we are not interested in paying for the repairs noted above; if anything, the goodwill should be applied to the services above. More

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This is my third Volvo from this dealership and my second time working with Bob. He is honest, trustworthy, and “knows his stuff”. I trust him and will buy my next Volvo from him. ThanK you for another gr time working with Bob. He is honest, trustworthy, and “knows his stuff”. I trust him and will buy my next Volvo from him. ThanK you for another great experience Bob!!! More

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Every time we met, he went above and beyond to ensure that we are satisfied and that our need are met. Curious, polite, with positive attitude, Chris made me come to the dealership over and over and ref that we are satisfied and that our need are met. Curious, polite, with positive attitude, Chris made me come to the dealership over and over and refer my friends to him. And now, the next year, we will be buying another car, also from him. Frankly, if he worked at another dealership, I would go where ever he worked, due to his high integrity and standards. More

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Allen was polite, professional, and friendly. Just perfect working with him. I was very fortunate that he was available to work with me at Volvo Lisle. His appearance, too, was neat & professiona Just perfect working with him. I was very fortunate that he was available to work with me at Volvo Lisle. His appearance, too, was neat & professional, which, unfortunately is not always the norm these days.... More

by wrytr Verified Customer Verified Customer

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We bought a new 2023 XC40 from Bob Mowoska and it was a very good experience. Bob was very knowledgeable and helpful, and explained all of the features of the car. very good experience. Bob was very knowledgeable and helpful, and explained all of the features of the car. More

by cnwallace73 Verified Customer Verified Customer

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The atmosphere very relaxing, Had a bad experience with one of the service intake reps one of the service intake reps More

by SALIARD48@ICLOUD.COM Verified Customer Verified Customer

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Great people work here, it’s an awesome dealership. Service, finance and sales are all great. Service, finance and sales are all great. More

by banderson1132 Verified Customer Verified Customer

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The people here are great and easy to work with. We had a great experience with Bob. We had a great experience with Bob. More

by banderson1132 Verified Customer Verified Customer

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Lolita has helped me for many years with auto purchases. She is extremely knowledgeable and took the needed time with my wife and I so we could understand the new technology. I always feel welcome at Volv She is extremely knowledgeable and took the needed time with my wife and I so we could understand the new technology. I always feel welcome at Volvo of Lisle and have since the late 90’s. More

by ANNGOTT61 Verified Customer Verified Customer

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I have bought 20 cars from them over about 30 years. I feel well treated. I feel well treated. More

by DEDELMAN Verified Customer Verified Customer

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