John Kraiza | Page 8

Glenn Toyota great dealership From purchasing a car or to servicing your car you couldn’t ask for a better dealership than Glenn Toyota! The sales people service technicians and From purchasing a car or to servicing your car you couldn’t ask for a better dealership than Glenn Toyota! The sales people service technicians and their finance department. More

by Pat Verified Customer Verified Customer

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Real down to Earth, genuine, professional employees I was listened to concerning my needs and expectations. I felt no pressure. Everything was clearly explained upfront, honestly and all in a very frien I was listened to concerning my needs and expectations. I felt no pressure. Everything was clearly explained upfront, honestly and all in a very friendly, relaxing manner. I'm sorry I haven't come here years ago. More

by TREBOR78 Verified Customer Verified Customer

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Excellent customer service. Very satisfied with the service. The finance department really went above and beyond to work with us. Would recommend Glen Toyota to family and friend Very satisfied with the service. The finance department really went above and beyond to work with us. Would recommend Glen Toyota to family and friends. More

by nba98jam Verified Customer Verified Customer

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Good dealership No hidden fees or charges. Good sales reps. Promises are kept. Negotiations are allowed to listen to the customer's needs. Helpful in explaining feat No hidden fees or charges. Good sales reps. Promises are kept. Negotiations are allowed to listen to the customer's needs. Helpful in explaining features. More

by Crazy eights Verified Customer Verified Customer

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Kudos to Javier Flores No pressure--only demonstrated knowledge about the products and a very professional manner. Would recommend Javier Flores to others without hesitatio No pressure--only demonstrated knowledge about the products and a very professional manner. Would recommend Javier Flores to others without hesitation. Also enjoyed meeting his manager, John Kraiza. Can't comment on price because no comparisons were made early in the car shopping process, but can say this dealership's sales employees are top notch! Further proof was when I told Javier that I would write a rave review about him whether we purchased a Toyota or another car that we were considering. He was very gracious, and once again, no pressure at all! More

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Makes purchasing a car easy & hassle free Our salesman, Johnny Cruz & manager John Kraiza were superlative. I’d gladly recommend them to anyone that is purchasing a vehicle. They worked extre Our salesman, Johnny Cruz & manager John Kraiza were superlative. I’d gladly recommend them to anyone that is purchasing a vehicle. They worked extremely hard to make sure we were a satisfied client. More

by EAGLEINSTALL Verified Customer Verified Customer

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Excellent Service again ! Keeping Betsy running well ! Betsy is the name I affectionately call my 2005 Tacoma. I love this car ! Took her in for service this week and found that there was a brake pedal Betsy is the name I affectionately call my 2005 Tacoma. I love this car ! Took her in for service this week and found that there was a brake pedal assembly problem. Once again the service folks (this time Bill (service advisor) and Jason (service manager) worked with me. Jason and Bill know Betsy well since I talk about her all the time when I'm in for service for my wife or son's Toyota vehicles. They know how much this truck means to me and they treat her and I with respect. Jason came right over to the truck when it pulled in and took her personally to the technician to work on her. This is the kind of personal service I'm talking about, and I really like. When Bill was filling out the paperwork for me, he explained that they had to order the part and it would be a few days. He had a loaner car ready for me before I asked, and I really appreciate his excellent customer service and attention to detail for this service visit. I must say that excellent service like this goes a long way in keeping customers coming back to Glen Toyota. Not only for service, but for when I need to buy another cat, which probably will be this summer for me. Thank to Glen Toyota Service for everything. Keep up the great work ! More

by Cliff Verified Customer Verified Customer

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Liars and cheats!! Do not buy from this crooked dealer!!! My husband’s family used to own a Jeep dealership 10 years ago and we went to Glen Toyota to purchase a used Je Do not buy from this crooked dealer!!! My husband’s family used to own a Jeep dealership 10 years ago and we went to Glen Toyota to purchase a used Jeep. Long story short, after many tries to get them to do right after their F & I guy, Sam Zeidan, lied to us about a service contract, the general manager, Robert Daland, refused to cover the $400.00 claim and told us we should have known better that he was lying. Sam, when we said we thought he was wrong, swore up and down that Toyota was different and we could bring our car anywhere. Sam swore that he knew people who did it and even swore on his family. If they treat an former dealer like this and we were lucky enough to catch it early, imagine the lying they do to other customers. I gave them many opportunities to do the right thing. His answer was always, “You should have known better.” I wouldn’t buy a used toilet from them. I have a 4 page document listing dates, times, people I spoke with and what I was told. I would be very happy to give you the full story if you want it. More

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After-market installation of proximity-alarms for New Car Nicole wills administered the work capably, effeciently, cheerfully . . . , The work required coordination with an outside supplier/installer from: i Nicole wills administered the work capably, effeciently, cheerfully . . . , The work required coordination with an outside supplier/installer from: inquiry, cost negotiation, specification reconciliation, change-control + change(s)-management, scheduling, installation execution, followthrough . . . ; she pressed through everything FLAWLESSLY! More

by mehlimot Verified Customer Verified Customer

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Very disappointed! No counter offer was given after I made an offer for a vehicle. I was told the sales price was the final offer. I didn't feel like this place was trul No counter offer was given after I made an offer for a vehicle. I was told the sales price was the final offer. I didn't feel like this place was truly trying to sell me a car. I didn't even get a follow up after the offer or another vehicle suggestion. Customer service skills needs improvement!. More

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