John Krajnovich | Page 21

Helpful, non pushy staff We were immediately greeted by a sales person who helped us begin our search. Once our vehicle was found they assisted us with financing as well as he We were immediately greeted by a sales person who helped us begin our search. Once our vehicle was found they assisted us with financing as well as held the vehicle for us as we had to leave before we could complete all the paperwork and returned the next evening. Once the deal was finalized we were offered all the typical add ons and extended warranties. We declined them all and they were completely accepting of that. At no time did we feel they were pushy or rude in explaining these options. It was just that, they explained our options and respected our decisions. We have already recommended this dealership. More

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Explorer I have purchased several cars the last couple of years from Craig Holsman at Fair Oaks Ford and have always had a positive experience. Serafin has als I have purchased several cars the last couple of years from Craig Holsman at Fair Oaks Ford and have always had a positive experience. Serafin has also provided very helpful service in the sales and preparation of the vehicle. I use Fair Oaks for my regular scheduled service of my vehicles also and everyone there is professional and timely. More

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Loving the MKZ! Vince was a wonderful sales associate and really went above and beyond in his effort to locate the perfect car for me and my husband! I had been dri Vince was a wonderful sales associate and really went above and beyond in his effort to locate the perfect car for me and my husband! I had been driving my previous vehicle for 15 years because I loved it so much, so replacing that car had to be with a vehicle that I was equally as excited about. I was lucky enough to find the MKZ and am thrilled with the color, style, performance and features in my new car. There are so many wonderful features, and it's probably going to take me several weeks to learn everything, but it will be a lot of fun getting full use of all the gadgets! I will be recommending both the MKZ and Fair Oaks to family and friends who are looking to purchase a new vehicle! More

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Bought a new car recently and was pleased. Have used Fair oaks for service for many years. Always Recently bought a new Fusion (2017) was pleased with experience and learned of a military di Have used Fair oaks for service for many years. Always Recently bought a new Fusion (2017) was pleased with experience and learned of a military discount of 750.00 that was available on memorial day weekend that I was not aware of before I cam in to make the deal. More

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Fantastic Service Flexible Delivery Started car search through their website and received immediate follow up and quote on requested vehicle. I changed vehicles mid-stream and they were Started car search through their website and received immediate follow up and quote on requested vehicle. I changed vehicles mid-stream and they were able to adjust provide great pricing, and meet my delivery demands. Process was fast, easy and painless. Definitely would recommend this dealer again and particularly enjoyed working with Serafino Castelano. When I picked up the car, he wasn't satisfied that the wheels were clean enough so he took it back and had them re-cleaned. THe car was a gift for my son and he absolutely loved it. More

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Excellent experience Was a wonderful buying experience. Jeremy Bloom was friendly, informative, helpful and a pleasure to work with in purchasing a new vehicle. Would defi Was a wonderful buying experience. Jeremy Bloom was friendly, informative, helpful and a pleasure to work with in purchasing a new vehicle. Would definitely recommend Fair Oak to anyone interested in a Ford or Lincoln. More

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Incredible Car Buying Experience I was recommended to Fair Oaks by two different members of my extended family. Having now become a customer myself, I can easily understand why they I was recommended to Fair Oaks by two different members of my extended family. Having now become a customer myself, I can easily understand why they took the time to make the recommendation! The team at Fair Oaks easily provided me with the best car buying experience I’ve ever had. Each and every person I interacted with was friendly and helpful. I had the pleasure of primarily working with Pam Hammersmith. She was knowledgeable and patient; she answered all of my questions and never once pushed me to make a rash decision. This dealership isn’t run on commission, and in my opinion, that makes all the difference. Pam wanted me to select a car that worked best for me. I was provided with the opportunity to test drive multiple vehicles. I was even encouraged to take one of their cars out to lunch! When the time came to pull the trigger, the staff worked together to compile a number of figures for me. The processing of financial paperwork by Jake Lambert was easy and efficient. Upon leaving in my new vehicle, Pam encouraged me to call her personal cell should I have any questions about acclimating to the new technology in my car. There is a reason that Fair Oaks doesn’t inundate us with radio or television ads--it simply isn’t necessary. Their customer service speaks for itself. I will certainly be a repeat customer and intend to recommend Fair Oaks to my friends and family. Thank you for a great experience and a wonderful new vehicle! More

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Highly recommended I would highly recommend Fair Oaks Ford-Lincoln. The entire team was friendly, comforting, knowledgeable and professional. They worked hard to answer I would highly recommend Fair Oaks Ford-Lincoln. The entire team was friendly, comforting, knowledgeable and professional. They worked hard to answer every question that I had. I feel like I received a good deal. I felt valued and every person there went above and beyond my expectations. They made me feel comfortable with the entire experience. I enjoyed dealing with the staff at Fair Oaks! More

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Great Experience This is the first time I bought a vehicle at Fair Oaks and they have turned me into a loyal customer - I will not go anywhere else. I was treated as a This is the first time I bought a vehicle at Fair Oaks and they have turned me into a loyal customer - I will not go anywhere else. I was treated as a valuable customer from the moment I was browsing on the lot all the way through financing. Everyone was professional and extremely friendly. The personal touch of showing me every part of the dealership plus every aspect of my new vehicle was above and beyond my experiences elsewhere. Great place - great people! More

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Fair Oaks is Fantastic! We have purchased several vehicles from Fair Oaks Ford over the years, including our just purchased 2016 Ford Escape and it just keeps getting better We have purchased several vehicles from Fair Oaks Ford over the years, including our just purchased 2016 Ford Escape and it just keeps getting better and better. Jeremy Bloom is our sales agent and could not be more accommodating with his time and expertise and patience, not to mention making the experience even a little bit fun! Sales manager John Kranovich is always welcoming and helpful as well and greets us every time with a handshake and a smile and lots of Ford goodies . The service department cannot be beat, whether it is service under our extended warranties or services we pay ourselves. Every member of the service team is helpful and knowledgeable and friendly and if waiting for your vehicle, they have a comfy area with wi-fi and refreshments as great as any coffee house. We cannot imagine a better experience anywhere else and highly recommend Fair Oaks Ford. Pam and Gary Leavenworth/Naperville, Illinois More

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