This dealership is too rigid regarding trade offers. Even
for immaculate vehicles. Trade offers made are insulting and are not in line with current market values. Sold my potential trade vehicle elsewhere fo
for immaculate vehicles. Trade offers made are insulting and are not in line with current market values. Sold my potential trade vehicle elsewhere for $8k more than they offered then purchased my vehicle. Would have liked to keep one-stop shopping but could not get a fair shake.
John Loving was excellent to work with from the beginning. He was great throughout the two-month process; very caring and helpful. We got exactly what we wanted. He literally saved the day to make the deal happen.
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by Looking for Fairness
Verified Customer
Verified Customer
Feb 04, 2022 -
Westside Lexus responded
I'm sincerely sorry you were unsatisfied with your trade valuation. We strive to offer competitive value to our clients and regret you feel differently. I will make a note of this feedback, but please consider giving me a call so I can address these concerns directly. I would be glad to have a conversation. Best regards, James Breaux - General Sales Manager - 1 (281) 558-3030
The 2 People We dealt with were Awesome. Lauren and
John!!! Car is great also
John!!! Car is great also
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by RUNMASTER45
Verified Customer
Verified Customer
Jan 14, 2022 -
Westside Lexus responded
Thanks for giving Lauren and John a shoutout! We're thrilled they could send you home in a car you're going to love. All of us at Westside Lexus hope you enjoy the new ride!
Mr. John Loving was very attentive and spent more time
with us when we were looking for the RX 350,
with us when we were looking for the RX 350,
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by paolo7149
Verified Customer
Verified Customer
Dec 29, 2021 -
Westside Lexus responded
We're thrilled John was able to help you drive home in a car that is right for you. All of us at Westside Lexus hope you enjoy your new Lexus RX 350!
Ultimate Professionals. John Loving and Lauren Goldman
are AWESOME... Great experience all the way around. I always recommend Westside
are AWESOME... Great experience all the way around. I always recommend Westside
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by RUNMASTER45
Verified Customer
Verified Customer
Dec 27, 2021 -
Westside Lexus responded
Thank you for your confidence in John, Lauren, and our team! We appreciate your business and we hope to have the opportunity to work with you again at Westside Lexus. Safe travels!
Everyone was very nice and it was a pleasant experience
buying my new car. Our sales man John Loving was the best!
buying my new car. Our sales man John Loving was the best!
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by tinamc
Verified Customer
Verified Customer
Other Employees Tagged:
Manuel Gomez
Dec 16, 2021 -
Westside Lexus responded
Thank you for the great feedback! We are happy to hear that you enjoyed your buying experience working with John and will be sure to let everyone know you are loving your new vehicle. Thank you for choosing Westside Lexus and we hope to see you again next time!
My experience at Westside Lexus was positive overall. The
process was streamlined and John Loving was awesome. That said the finance person, Sam, I believe was fake and turned rude when he realized we weren’
process was streamlined and John Loving was awesome. That said the finance person, Sam, I believe was fake and turned rude when he realized we weren’t going to get a warranty or other add ons. He asked me as my husband was sitting next to me “is he always like this?”. He was not joking. It was like he flipped a switch and became a different person. The smile and jovial demeanor disappeared. I am sure the dealership is already aware of this so I have to include this interaction in my total analysis of the dealership. I marked off the friendliness score because of Sam.
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by JYMERCAD
Verified Customer
Verified Customer
Dec 01, 2021 -
Westside Lexus responded
Thanks for this feedback. While we're pleased that you had an overall positive experience, it's disappointing to know that it wasn't as seamless as it could have been. I regret that our team didn't deliver better customer service, as this is certainly what we'd expect. I will pass along your comments to our team and will use this review as an opportunity for improvement. If there's anything else we can do for you, let me know. Best, James Breaux - General Sales Manager - 1 (281) 558-3030
I feel very comfortable to discuss any items that I like
to explore. They are very patient and take the time to explain.
to explore. They are very patient and take the time to explain.
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by lin.paul
Verified Customer
Verified Customer
Nov 22, 2021 -
Westside Lexus responded
Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you are so confident in the Westside Lexus team to get the job done. Drive safely, and we hope to see you back!
Very professional and very clean As as ff gg he jj lo
Very professional and very clean
As as ff gg he jj lo zzxc by bb no qq we we tried to yyb net
Very professional and very clean
As as ff gg he jj lo zzxc by bb no qq we we tried to yyb net
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by ahetz
Verified Customer
Verified Customer
Nov 14, 2021 -
Westside Lexus responded
Thank you for taking a moment to leave Westside Lexus positive feedback. We're grateful for your business and wish you safe travels on the road ahead!
Good advise from customer’s point of view. Considerate,
patient, staying with you, no pressures, clear process.
patient, staying with you, no pressures, clear process.
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by lin.paul
Verified Customer
Verified Customer
Nov 03, 2021 -
Westside Lexus responded
We love hearing our customers use words like "considerate" and "patient" when describing their purchasing experience with us. We're so pleased we could send you home in a car that you felt right in. Thank you for choosing Westside Lexus!
Nov 03, 2021 -
lin.paul responded
I also like to thank Manuel Gomez from the finance department. Without his advise, we would miss the opportunity of getting this deal. He successfully convinced us to change our mind to continue leasing another Rx350 instead of purchasing our old 2017 Rx350 when the lease came to en end.
So friendly, mindful of my time yet took the time to be
sure I was satisfied
sure I was satisfied
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by paulavdyson
Verified Customer
Verified Customer
Oct 17, 2021 -
Westside Lexus responded
Paula - We deeply appreciate your kind words. It is always great to see that our team is going the extra mile to wow our guests and keep them coming back to us. Thanks for supporting Westside Lexus and we hope to see you next time!