John Mansour | Page 2

The staff on the sales floor is extremely attentive to the customers and answer you question in great detail. They are current on the inventory available and seem to be up to date on the working of the mo the customers and answer you question in great detail. They are current on the inventory available and seem to be up to date on the working of the model specs and the working of all the technology. Good experience. More

by jwbenz48 Verified Customer Verified Customer

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Typical experience at a dealership. Salesman over promised and under delivered. It's astounding really. The salesman was friendly just not very knowledgeable. Told me I had to have c Salesman over promised and under delivered. It's astounding really. The salesman was friendly just not very knowledgeable. Told me I had to have certified funds or a wire. Immediately on arrival I was told they could take a personal check up to 50K. Wound up not taking a check book because I was told they could not take one. So I planned on doing a wire for it. Wound up doing a debit card purchase which was fine. Just the fact he does not know the policy was amazing to me. The rest of the staff was friendly. Really everyone there was nice. The came out and introduced their self and asked if we wanted anything or needed anything. I had texted back and forth with the salesman the night before and originally had planned on driving up in the morning. After thinking about it, I decided come first thing and asked what time they opened and I followed up with a phone call. Last time I talked to him I told him I'd be there when they opened at 9:00 to finalize the deal. Vehicle was filthy inside and it was finally ready at about 1:00 o'clock. He said the day before that had everything had been done but final detail. It was very obvious the car had not been touched in the 10 days or so they had it at the dealership. I almost just walked away, even after driving 4 hours to pick it up. Buying a car from a Bentley dealer?, Frankly the experience is no different than any other dealer. I've bought Lexus's Infiniti's, Acura's Honda's, Toyota's and many others. Frankly, Infiniti was far and away my best experience. I bought about 5 of them over the years and the dealership was why. There were no unexpected xx fees and charges. Just the price, tax, tag and title. This dealer likes to tack on lots of fees and extra's and says they are mandatory. Finally I gave them my bottom line. Here is what I'll pay, not paying any of the fees etc. They came down to the price we agreed on but still left all of the fees in place. It didn't matter to me, I was getting the price I wanted. More

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Pavlo & John were excellent, It was an easy process with no surprises. When I'm in the market again I will call them. no surprises. When I'm in the market again I will call them. More

by jravenberg Verified Customer Verified Customer

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Pavlo and John will make it happen for you They know how to listen to their customers and give them the best advice possible to buy their dream car. to listen to their customers and give them the best advice possible to buy their dream car. More

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Great sales. Poor service. Plus, they were to make sure everything on our Bentley was perfect before we received it, yet the windows, sound system, and steering a Poor service. Plus, they were to make sure everything on our Bentley was perfect before we received it, yet the windows, sound system, and steering all had significant problems -- none of which they offered to correct. Instead, they sent me numerous communications telling me that I should purchase additional warrantee protection policy that was twice as expensive as the same policy I found elsewhere. This was the second vehicle that I purchased here in a year-and-a-half. You would think I'd be treated better than this. More

by keith56 Verified Customer Verified Customer

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I just purchased a 2023 Bentley Flying Spur from Bentley Jacksonville. Sales manager John Mansour, Pavlo my sales person provided me with excellent service thru the entier process. I’ve purchased multiple B Jacksonville. Sales manager John Mansour, Pavlo my sales person provided me with excellent service thru the entier process. I’ve purchased multiple Bentley’s from John and Pavlo and I highly recommend them. More

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Willing to make the customer experience the focus, while providing exceptional quality, service and professionalism providing exceptional quality, service and professionalism More

by adorr9 Verified Customer Verified Customer

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Pavlo provided outstanding service and went above and beyond to ensure a smooth transaction. everyone I met made me feel welcome and I enjoyed the experience. will look to Bentley of Jacksonville for m beyond to ensure a smooth transaction. everyone I met made me feel welcome and I enjoyed the experience. will look to Bentley of Jacksonville for my next purchase....had the opportunity to meet Tarrell Williams and can not express how pleased I was with his outstanding attention to detail on my car More

by great vehicle Verified Customer Verified Customer

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I love my new Land Rover. Everyone has been great and extremely competent. I will highly recommend this dealership. Everyone has been great and extremely competent. I will highly recommend this dealership. More

by Omid Verified Customer Verified Customer

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I thought the staff were very friendly and professional, the salesman delivered the vehicle as promised and went over the particulars of the vehicle the salesman delivered the vehicle as promised and went over the particulars of the vehicle More

by joeclark0 Verified Customer Verified Customer

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