John Marr | Page 10

Their employee on the phone quoted me a timeline and a price and when I got down there, the staff in the service center were not only rude, but condescending and it cost me five times more than I was quot price and when I got down there, the staff in the service center were not only rude, but condescending and it cost me five times more than I was quoted and I was also told there was no way that it would be done the same day as I was promised, and then lo and behold was told that they called in favors and got it done the same day, which was the other most important because of time sensitive issues median to get to and from the Children’s Hospital in Portland and a particular appointment that was possibly life changing if we had missed, so not that I’m not grateful that they got me my car and did their job but it’s been a long time that I was made to feel bad about expecting to be treated kindly and I feel like going above and beyond should be a companies norm. I don’t know when that was not the case. But this is a perfect example of standards being at a low end thinking that enough More

by Rachaelelizabeth124 Verified Customer Verified Customer

Report | Print

It's been frustrating trying to get body work done on my truck and I've been trying to get this recall done in my Roush for over a year now. Hopefully my next appt in December 1st (two months from now) wil truck and I've been trying to get this recall done in my Roush for over a year now. Hopefully my next appt in December 1st (two months from now) will finally resolve the recall. I realize it's not all the dealerships fault. It's just frustrating. Especially since I've been a Ford buyer my whole life. More

by Ron P Verified Customer Verified Customer

Report | Print

Very dependable and very friendly dealer. No problem gettin service scheduled. Would recommend Skyline ford for service. No problem gettin service scheduled. Would recommend Skyline ford for service. More

by sroberton1 Verified Customer Verified Customer

Report | Print

Mel, was excellent she is very thorough and is a very important part of Skyline Ford Service Department. We Love coming to the Dealership because they have such valuable employees! Vince is wonderful! important part of Skyline Ford Service Department. We Love coming to the Dealership because they have such valuable employees! Vince is wonderful! More

by JENNY19 Verified Customer Verified Customer

Report | Print

Excellent service and I definitely recommend this dealership . Look forward to own more Ford products . Hope to own expeditions one day! dealership . Look forward to own more Ford products . Hope to own expeditions one day! More

by judymmcneil@yahoo.Com Verified Customer Verified Customer

Report | Print

Great job and nice n helpful explained everything very thoroughly and made sure I was welcomed thoroughly and made sure I was welcomed More

by jasminesierra106 Verified Customer Verified Customer

Report | Print

They did an outstanding job. I’m out what my problem was and took care of it I’m out what my problem was and took care of it More

by dougswartwout Verified Customer Verified Customer

Report | Print

Waiting area was Clean, Service was prompt, and everyone was professional. And it didn't take long to be on my way. was professional. And it didn't take long to be on my way. More

by REOLSON503 Verified Customer Verified Customer

Report | Print

Just finished paying for some big ticket maintenance ~ $3000 on two cars which we had purchased from Skyline. Took longer then was expected and luckily we had the other car as otherwise I would have been $3000 on two cars which we had purchased from Skyline. Took longer then was expected and luckily we had the other car as otherwise I would have been without a car and renting one. Was told that we could rent one from Skyline for $65 a day if needed. That's a bit high for someone who purchased two cars from your dealership as well has had all the maintenance performed at your dealership which comes along with a premium $$$$. The maintenance department has always been polite as well as the other service team members, that includes parts, courtesy driver and cashier. More

by FAD609 Verified Customer Verified Customer

Report | Print

Done when said. Job was done correctly. A nice cup of coffee while waiting in very nice lobby. Job was done correctly. A nice cup of coffee while waiting in very nice lobby. More

by SAM Archer Verified Customer Verified Customer

Report | Print