John Masoud

They have become my #1 dealership they’re awesome and amazing thank you 😊 you ROCK amazing thank you 😊 you ROCK More

by kikishauna10 Verified Customer Verified Customer

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Bought a certified used car here and the whole process was not smooth or easy. They misquoted my APR when financing after I already signed all the paperwork. They called me days later to tell me th was not smooth or easy. They misquoted my APR when financing after I already signed all the paperwork. They called me days later to tell me they never received funds from my credit union, which they told me they would take care of because their system communicates directly with that institution. I had to do the leg work of figuring out that the reason they have not disbursed funds and it was because Envision never uploaded loan documents showing any car purchase. Huge lack of communication. I had to come back a week later and pick up a second pair of keys and every time I contacted Envision, I was told a different time window that the "Key guy" would be there to program my key-fab. More

by Anthony Montanio Verified Customer Verified Customer

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Maria and all staff were gracious and wonderful lived my experience here!! Was nervous but they were very accommodating experience here!! Was nervous but they were very accommodating More

by faithfulme02 Verified Customer Verified Customer

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Old school dealership tactics. Adds on "Ceramic shield protection" but is just a $50 spray. Says they can't take it off and must sell it with vehicle. Came off with first wash. Adds on "Ceramic shield protection" but is just a $50 spray. Says they can't take it off and must sell it with vehicle. Came off with first wash. Still makes you sign a "Deal" in order to take to their manager to approve. Vehicle was shown with floor mats. When vehicle was delivered to me there were no floor mats. When I asked the sales person they just replied "must not come with them if they're not in there". Somewhat fair pricing, although non negotiable. Only bought from here because they had a specific model and trim I wanted. More

by Lukaon Verified Customer Verified Customer

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This is my 3rd be hike with this dealership and as always. I was very pleased with the patience & professionalism the employees have. The managers really try to work with you and are so supportive wit always. I was very pleased with the patience & professionalism the employees have. The managers really try to work with you and are so supportive with trying to get you the car you want! More

by calexis916 Verified Customer Verified Customer

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My wife and I had a great experience at the Envision dealership! The cleanliness of the showroom, the organized display of the vehicles, to the hospitality and the great job of our salesperson..Jasmin! dealership! The cleanliness of the showroom, the organized display of the vehicles, to the hospitality and the great job of our salesperson..Jasmin! Thanks to all the friendly staff. More

by Mustafa Abdalla Verified Customer Verified Customer

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Great dealership. Jose was really kind and patient when showing me specific cars I wanted to see on the lot. When it came down to deciding a price him and John got me Jose was really kind and patient when showing me specific cars I wanted to see on the lot. When it came down to deciding a price him and John got me a great deal on my car! Will definitely recommend to family and friends! More

by perezcarmen9990 Verified Customer Verified Customer

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John the general manager is amazing. He went above and beyond to make my experience amazing! He went above and beyond to make my experience amazing! More

by hroskelly6 Verified Customer Verified Customer

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Envision Toyota was very helpful with the purchase of our car. Worked with us as far as financing and getting the deal done. When leaving the lot we did notice there was scuffs on the rear quarter panel but car. Worked with us as far as financing and getting the deal done. When leaving the lot we did notice there was scuffs on the rear quarter panel but the manager did ask us to bring the car back to get it fixed which they did and it was like new not noticeable at all like if it was new. More

by RDayz Verified Customer Verified Customer

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0 Star, if I could. Sorry for a very long review. This is to help people be informed. AVOID THIS DEALERSHIP! I have never encountered someone as rude, arrogant, incon Sorry for a very long review. This is to help people be informed. AVOID THIS DEALERSHIP! I have never encountered someone as rude, arrogant, inconsiderate, and purely profit-driven as the manager, John Masoud, whom I dealt with today at Envision Toyota of West Covina. What disappointed me the most was not even the amount involved--it was the complete lack of consideration. I drove to the dealership after a full day of work, yet there was no acknowledgment of the time and effort I had invested to be there. Unfortunately, this experience was not an isolated incident. Throughout my dealings with Envision Toyota of West Covina, there were repeated inconsistencies in the information I was given, the pricing, and the purchasing process. As a customer, I should not have to navigate conflicting information from one employee to another or bear the consequences of internal miscommunication. More importantly, another dealership manager, Michael, had already promised me the $367 discount. Whether or not John agreed with that decision is an internal matter that should have been addressed with his own staff--not at the customer's expense. Instead, I was the one who suffered because of a disagreement within the dealership. To make matters worse, when I visited the dealership on Friday, July 18, I was given a pricing worksheet showing an agreed-upon selling price of $41,280. Just a few days later, I was informed that the vehicle was arriving. However, when I requested the buyer's worksheet, the selling price had suddenly increased to $43,780--a $2,500 increase from the price that had already been discussed and presented to me. During that same visit, I informed John that I would be financing through my own bank. He specifically told me that I could simply bring a cashier's check and that no credit application would be required. Based on that information, I secured financing through my bank, obtained a cashier's check, and came to the dealership after a long day of work expecting a smooth and straightforward transaction since all the terms had supposedly already been agreed upon. I even scheduled an appointment, expecting to meet directly with the finance department to complete the paperwork. Instead, I waited for nearly two hours, only to be told by the finance representative that I did need to complete a credit application after all. This directly contradicted what John had told me just days earlier. Since I was already financing through my own bank and had full payment ready, I did not agree that a credit application was necessary. Even after the unexpected $2,500 price increase, I was still willing to proceed with the purchase. All I asked was that the dealership honor the $367 discount that Michael had already promised. Instead, John refused. It is difficult to understand why Envision Toyota of West Covina would risk losing a customer and damaging its reputation over such a relatively small amount, especially after increasing the vehicle's price by $2,500. The amount in question was only $367, yet John chose to lose a customer and create an extremely negative experience over that amount. That decision speaks volumes about how customer satisfaction is valued. I have never been treated this way before, and this has been, by far, the worst experience I have ever had with Toyota. I was already frustrated after another Toyota dealership had me drive there only to find out that the vehicle was not even available. After today's experience, I am beyond disappointed. Experiences like these make it easy to understand why so many people choose Tesla. Their pricing is transparent, there is no haggling, and the buying process is straightforward and stress-free. Unfortunately, my experience at Envision Toyota of West Covina has only reinforced that comparison. I sincerely hope Envision Toyota of West Covina reviews how it communicates with customers and ensures that commitments made by its staff are honored. More

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