Frank Yu
Frank Yu at Envision Toyota of West Covina

Frank Yu

Finance Manager

Envision Toyota of West Covina

205 N Citrus St
West Covina, CA 91791

4.2
27 Reviews
4.2

27 Reviews

Write a Review

27 Reviews of Frank Yu

September 21, 2026

Dealership Rating
Employee Rating

Very nice dealership, it was clean and busy for a Friday evening. Lots of Toyotas to choose from. Definitely didn't like the hidden $3650 added price for paint, interior sealant and key fob replacement that More

by shooter2102
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris

Sep 22, 2026

Envision Toyota of West Covina responded

Hello, thank you for taking the time to share your positive review and feedback! We’re pleased to know you enjoyed our clean dealership and appreciated the wide selection of Toyotas available. Please stop by Envision Toyota of West Covina again if we can be of any further assistance.

September 17, 2026

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They have become my #1 dealership they’re awesome and amazing thank you 😊 you ROCK More

by kikishauna10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Masoud , José Rivas

Sep 17, 2026

Envision Toyota of West Covina responded

Thank you for choosing Envision Toyota of West Covina as your top dealership. We appreciate your kind words.

August 09, 2026

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Employee Rating

We had visited a a lot of dealers but then I spoke to Stephanie and she took care of me from the first call. More

by BRENDAMARTINEZ8340
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Baeza , Stephanie

Aug 09, 2026

Envision Toyota of West Covina responded

Thank you for sharing your experience with our team at Envision Toyota of West Covina. We appreciate your feedback and are glad to hear you felt well taken care of from the start.

August 07, 2026

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Employee Rating

Tyson was very respectful & great sense of humor,receptionists were very polite and respectful couldn’t care less about the finance manager very rude at times More

by gogogomez38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tyson McNelly

Aug 07, 2026

Envision Toyota of West Covina responded

Thank you for sharing your experience with our team at Envision Toyota of West Covina. We appreciate your positive comments and understand your concerns about the finance manager. Please feel free to contact us directly if you'd like to discuss this further.

August 06, 2026

Dealership Rating
Employee Rating

Envision Toyota was very helpful with the purchase of our car. Worked with us as far as financing and getting the deal done. When leaving the lot we did notice there was scuffs on the rear quarter panel but More

by RDayz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Masoud, Joseph Baeza , Eladio

Aug 06, 2026

Envision Toyota of West Covina responded

Thank you for sharing your experience with Envision Toyota of West Covina. We appreciate your feedback about the financing process and the repair service. Your satisfaction is important to us.

August 02, 2026

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Employee Rating

Great location, across the parking lot from Ikea. The staff are great, clean facility. Nobody pressures customers into buying. The inventory on hard to find vehicles is considerably better than most More

by Vit
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chazz, Merlin

Aug 02, 2026

Envision Toyota of West Covina responded

Thank you for highlighting our location and inventory. We appreciate your feedback about our staff and facility at Envision Toyota of West Covina. Your comments are valued.

July 16, 2026

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Employee Rating

Staffs are friendly and accommodating. They are willing to show you the car in the lot and shiw you the options on the computer. More

by vipi31488
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hiep Dinh , Alen Chang gets a five stars.

Jul 16, 2026

Envision Toyota of West Covina responded

Thank you for recognizing our team's efforts at Envision Toyota of West Covina. We appreciate your feedback and invite you to contact us if there’s anything more we can assist with.

July 04, 2026

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I was so impressed with everyone I interacted with at Envision. The entire staff was incredibly friendly, accommodating, respectful and professional. They understood my needs and desires too. My buying e More

by Todd Hildebrandt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jasmin, Manny, Susie, Rama, Nick, Mario

Jul 05, 2026

Envision Toyota of West Covina responded

Thank you for sharing your experience with Envision Toyota of West Covina. We appreciate your kind words about our team's professionalism and support. Your feedback is valued.

June 24, 2026

Dealership Rating
Employee Rating

We had the intention of buying a car but had us waiting to sign papers for more than an hour. And kept saying “itll be 10 more minutes” every 10 mins. More

by m_tacadena
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 26, 2026

Envision Toyota of West Covina responded

Hello, Customer satisfaction is important to us. We would like the chance to speak with you about your car-buying experience with our Sales Team regarding the wait time you encountered and the customer service you received during your visit. Please reach out to us at your earliest convenience. Thank you, The Team at Envision Toyota of West Covina

June 20, 2026

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Employee Rating

The salesmen, managers and all the finance people were excellent and made the whole experience enjoyable More

by CHRISTOPHER.LARA129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hiep Dinh, John Masoud, Joseph Baeza, Michael Diaz, Tony Dinh, Tyson McNelly, Emilie Becker , Noel was exceptional and made sure we were comfortable and well informed throughout the entire process.

Jun 20, 2026

Envision Toyota of West Covina responded

Thank you for recognizing our team at Envision Toyota of West Covina. We appreciate your feedback and are glad your experience was enjoyable.

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