John Mazurek | Page 5

Very Friendly and Professional My experience on somewhat of an impulse buy was very good. The service staff, sales manager, my own salesman, and the auxillary staff was excellent. T My experience on somewhat of an impulse buy was very good. The service staff, sales manager, my own salesman, and the auxillary staff was excellent. The receptionist/switchboard person was very helpful and responsive. As the first point of contact she was excellent. I would not have been in the dealership last Saturday if it were not for her giving me good information. John Kranovich is a great person who is very patient and makes me feel at home and special. My salesman,Serafin was also extremely patient and had a very good sense of what would be pleasing to me. I am very happy with the car I purchased and appreciate quality of care in the sales process with no pressure.. More

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I appreciated the service I explained what I was looking for and was shown the model I was looking for. I went back a couple of times to test drive the model and the folks ther I explained what I was looking for and was shown the model I was looking for. I went back a couple of times to test drive the model and the folks there were really helpful. They didn't have the color we were looking for and they got it from Wisconsin. I visited Craig Holsman, Brandon Caudill and Gio Pina. All of them are very helpful. I think I got a very good deal and my I am very pleased with my total experience. I will not hesitate to recommend these folks at Fair Oaks to any of my friends that are looking for a New car. More

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Excellent Service John Mazurek was very helpful in making our maintenance check-up a smooth experience, and made every effort to expedite the process. Great experience John Mazurek was very helpful in making our maintenance check-up a smooth experience, and made every effort to expedite the process. Great experience & excellent maintenance team !! More

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2nd Car from Pam Very happy with our Explorer and the Fusion we bought before it. Pam was very professional and always has the car I wanted to see ready for a test dri Very happy with our Explorer and the Fusion we bought before it. Pam was very professional and always has the car I wanted to see ready for a test drive. My son also bought a Fusion from Pam and our daughter bought a fiesta from Fair Oaks. More

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Great experience! I asked Jeremy to find me a used car with certain criteria and he did it exactly what I wanted . Great job!!! I will never go any where else to buy a I asked Jeremy to find me a used car with certain criteria and he did it exactly what I wanted . Great job!!! I will never go any where else to buy a car. More

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Very Dissapointed!!! My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The win My husband and I bought a used 2008 Ford Edge in 2011 from Fair Oaks Ford in Naperville. We bought the extended warranty at that time as well. The winter of 2011 we noticed the heat on the drivers side was not blowing warm or hot air, in fact, it was cool air and with very little force. The passenger side would get hot and expel quite a force of nice heat. So we brought the vehicle to Fair Oaks and my husband mentioned that he felt a blend door wasn't working properly. They told us they saw nothing wrong but flushed the coolant for us. There did seem to be heat on the drivers side but still no real force of heat when I first got the vehicle back, Within a few days it got cold again. So we brought it back..they flushed it again saying nothing is wrong. The following winter started with the same problem and we brought the vehicle in again with the same complaint. Again, they flushed the coolant and it seemed to give me some heat on the drivers side. So... now the car is out of warranty and the exact same problem arises. We bring the vehicle in and they magically diagnose the problem!! They tell us the blend door actuator needs replacing and will cost us $450. My husband explains this is the same problem we have had since purchasing the vehicle and feels this should have been fixed properly when it was under warranty. Of course, we got nowhere with that. So he talked with the service director, Mark Benakovich, his response is, "You've never spent any money in our service department and you expect us to fix this for free?" Free?????? This is my second car I've bought there and both times I bought extended warranties!!!! That certainly was not free! How about all of our time being inconvenienced by bringing the vehicle back in for the same issue and not having heat in my car...you wasted my time repeatedly and left me with no vehicle each time. My husband does our oil changes and brakes himself...sorry you have been so inconvenienced by us for not having you do those services. My husband asked the service director, "How would you feel if this was your vehicle?" Mark Benakovich, service director responded, "Not my car, not my problem!" I think you have shammed us and have taken advantage of us!! We have friends who had similar experiences at Fair Oaks! We will take this further and will make sure our friends, family, employees and Facebook friends know how crooked you operate. We have already contacted Ford Corporate and lobbied a complaint. Next is BBB. You'll never receive another dime from us! More

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My first car Buying my first car of course was a treat, but the entire process of getting the car was easy and stress free. Every Ford salesman/worker was knowledg Buying my first car of course was a treat, but the entire process of getting the car was easy and stress free. Every Ford salesman/worker was knowledgeable in their craft and really expressed enjoyment and devotion to getting me the car I wanted. I will definitely be buying from them again. 5 out of 5 satisfaction gaurentee! More

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AWESOME-AWESOME-AWESOME There is a reason why we just bought our third car from here - Craig Holsman!!! He has always gone the extra mile in helping us!!!!!! John Krajnovich There is a reason why we just bought our third car from here - Craig Holsman!!! He has always gone the extra mile in helping us!!!!!! John Krajnovich and Pam Hammersmith, and Bob Wojtan made the transition into our new truck flawless! We will meet again when we buy our fourth for sure!!!!!!!!!!!!! More

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Explorer I have purchased several cars the last couple of years from Craig Holsman at Fair Oaks Ford and have always had a positive experience. Serafin has als I have purchased several cars the last couple of years from Craig Holsman at Fair Oaks Ford and have always had a positive experience. Serafin has also provided very helpful service in the sales and preparation of the vehicle. I use Fair Oaks for my regular scheduled service of my vehicles also and everyone there is professional and timely. More

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New car purchase My experience with the dealership was exceptional from the initial contact with my service manager to the new car sales representative. The team work My experience with the dealership was exceptional from the initial contact with my service manager to the new car sales representative. The team worked very hard to get me the vehicle I needed to satisfy my requirements. They provided valuable and timely information while locating and delivering the vehicle that fit my needs perfectly. I was treated with a high degree of professionalism. Kudos to Jeremy Bloom and John Mazurek for their effort! More

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