John McLean | Page 9

One of my top five best birthday gifts We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how diffic We had bought my housemate's used Forester from Brattleboro Subaru a few years ago; the experience was marvelous, which is remarkable given how difficult my friend can be when it comes to purchases. My 2010 Forester had been giving us a bit of trouble over minor things, while the mileage was nearing 120,000. We came in to explore the possibilities and soon discovered we could upgrade to a new Forester with everything I wanted at an affordable price. John McLean, who had sold my friend her car, had me fill out the financial forms to see how much car I could manage. That was a great idea, so there would be no disappointments later. John also asked me plenty of questions about the features and even the car color I wanted. I had to settle for less than I wanted when I had purchased my previous (used) car. Following a thorough test drive during which John first showed me the EyeSight system/cruise control/Xmode, as well as the Blindspot indicators and the audio system, etc. while he drove the car. That approach helped me feel more comfortable when I took over the rest of the test drive, which included a run on Rt. 91. Seeing the car's stability even in the mud impressed me, as did all the other safety features and the incredible sound system. I also fell in love with the Jasmine Green. I had already purchased four previous Foresters, so the car does sell itself. This latest model put all the others to shame, as it gave me many of the same or similar features my uncle has on his luxury cars (Audis, Jaguars, Mercedes). John excels when it comes to preparing and carrying out a test drive; he thinks of every contingency to give each customer what he/she needs and loves. He comprehends how emotional a car purchase can be, especially when dealing with music lovers. That attention to detail proves invaluable when making such a large purchase. We take lots of trips, which John knew, so we want comfort, safety and easy access to our music. I also appreciate John's friendly, calm demeanor; he rolls with the punches while maintaining his upbeat attitude. We were supposed to pick up my new car on a day that was forecast to include a serious snowstorm. Despite having a packed schedule, John and his colleagues accommodated most of us the day before the storm without skipping a beat. Not only did John go over all the features and setup functions with each customer, but he also filled my tank with gas while I signed all the paperwork. The entire staff seems accommodating and gracious, which makes the whole experience so much more pleasant than most major purchases. Everything at Brattleboro Subaru is straightforward, without all the games and gimmicks, as well as the high-pressured, often obnoxious approaches employed by all too many car dealers. I recommend this dealer to everyone I meet, just as I always give rave reviews to my Foresters. More

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Friendly and helpful I began my search with a phone call to Brattleboro Subaru. Laura Chapdelaine took my call and very quickly gave me some interesting things to conside I began my search with a phone call to Brattleboro Subaru. Laura Chapdelaine took my call and very quickly gave me some interesting things to consider. She asked really good questions. After the call, I knew I wanted to work with her. I did not feel pushed around at all, and in fact, looked forward to meeting her! We did the deal so quickly: Laura found the perfect car for me, managed the details quickly and had me in my new car within days! I enjoyed her friendly, knowledgeable service. More

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They pulled off the seemingly impossible I emailed Marie with a bit of a tough situation. I have bad credit due to a voluntary repo a few years ago, along with some other issues. Ontop of th I emailed Marie with a bit of a tough situation. I have bad credit due to a voluntary repo a few years ago, along with some other issues. Ontop of that I only had about $1,500 cash and no trade. My current car was done with the inspection about to run out in about a week. After talking back and forth through email, Marie personally called me and went over their bad credit financing, some possible options for vehicles, as well as more details about what I was looking for. I went to Brattleboro Subaru and met with John who Marie had explained my situation too. Marie came down and introduced herself and offered to help in any way she could. John was great. He listened to me on what my budget was, as well as what I would and would not want in a vehicle. We took a look at some options that might work. After running my credit, it looked like we'd be doing financing through credit acceptance and I had some options for vehicles. Surprisingly with an extra push from the dealership, they were able to get me approved for conventional financing, with only $1,500 down with a payment that fit my budget. I ended up with a very clean, one owner 2012 subaru impreza sport. It also is a Subaru Certified Pre owned, which means I ended up with a full warranty, as well as road side assistance. Going into this situation I completely expected to either end up with a vehicle I really did not like, a huge down-payment, or a monthly payment I just couldn't manage. Now I'm well on my way to rebuilding a credit, with a car I actually enjoy and a payment I can afford! More

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Smooth, nonpressure transaction! Was worth the 1.15 hour drive!!! John was a pleasure to work with!! True to the Subaru reputation. Love my Certified Outback!! Only complaint, auto d Was worth the 1.15 hour drive!!! John was a pleasure to work with!! True to the Subaru reputation. Love my Certified Outback!! Only complaint, auto detailing was not quite on point. More

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Good service starts at the top. Ownership and top management set the tone and personality of a dealership. This is a well run dealership that is not heavy handed with its customers Ownership and top management set the tone and personality of a dealership. This is a well run dealership that is not heavy handed with its customers and more importantly.... its employees. There is no pressure exerted on the customer. It starts with John's over sight and filters down to John M. to Laura to Jerry in service. Buying a vehicle at Brattleboro is a positive experience. Thank you, Laura for your patience and knowledge. You are very good at what you do. Jeanne and I are enjoying our new 2017 Outback, especially, the latest safety features. We are a little slow about the electronics. Hopefully, we will figure them out by 6,000 mile oil change. Brattleboro Subaru is our dealer of choice. Thank you, John S. and your people. More

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All the right stuff!! I purchased a 2015 Impreza from this dealer and was very impressed with the salesperson, John, who helped me through the process. He was extremely kno I purchased a 2015 Impreza from this dealer and was very impressed with the salesperson, John, who helped me through the process. He was extremely knowledgeable about the product and thoroughly went over all the features of this great little car. He really knows his stuff about the electronics and was able to guide me through using the navigation system as well as the blue tooth service. Now I am working with Laura Chapdelaine and she is another super star. Intelligent, well-informed and an excellent communicator. She assists me with my service needs, including picking up my car and taking it to the dealership! I have had nothing but positive experiences with this dealership and highly recommend it to all my Subaru friends. More

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Recent purchase of 2016 Subaru Outback We were completely pleased with our experience purchasing a car at Brattleboro Subaru. Our salesperson, John M., was a delight to work with. The new We were completely pleased with our experience purchasing a car at Brattleboro Subaru. Our salesperson, John M., was a delight to work with. The new car price and the trade-in value for our 2005 Outback was far better than the pricing we received at another dealership. When we picked up our new car, the process for handling the business end of the deal was smooth and painless. John was extremely helpful in teaching us about all the car's features and giving us helpful tips about the car. He also assured us that we could call him at anytime with questions/issues. Overall, this is a great place to buy a car. More

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WOW the best experience ever!!!!! Heard an add on radio when I was delivering down that way, got home and called them. This was after trying to deal with our local Subaru just 4 days Heard an add on radio when I was delivering down that way, got home and called them. This was after trying to deal with our local Subaru just 4 days prior. Spoke with John McLean that evening after hearing the ad, made a time to be back down there on Saturday, Drove 2 hours down, was late but John still was waiting for us with the car we talked about parked right up front. don't mind saying so, I am 50 years old and have bought a few cars over the 25 plus years we have been married. NEVER have we felt so relaxed in a dealership. After we ripped John down and agreed on terms, by the way it was actually fun, went into see Chris Havey in finance and on the way got intruded to the owner John Sciacca and ended talking with him for close to half hour or more. Other dealers that i have met the owner it was thanks for your business and move on. Mr. Sciacca made us both feel so welcome and appreciated us being there. When all paper work was done, Mr McLean said they would now prep the car, here are the keys to a loaner if we wanted to go have lunch. left for a couple hours,car ready. All future Subaru"s WILL be purchased at Brattleboro Subaru!!!!!!!!!! More

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Great experience John McLean was very professional in dealing with me, communicating in a timely manner when requested. He worked with me to get a good price and kept John McLean was very professional in dealing with me, communicating in a timely manner when requested. He worked with me to get a good price and kept me informed on the status of my order. When we went to pick up the car, he spent at least two hours orienting us to all the features. He also gave us his cell number to call in case we had additional questions. We are very pleased with the car, the buying experience and the dealership. I would recommend Brattleboro Subaru to anyone interested in a Subaru. More

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Best car buying experience ever! We called Brattleboro Subaru after spotting an Impreza online and wanted to know if it was actually on the lot. We talked to John McLean and he said i We called Brattleboro Subaru after spotting an Impreza online and wanted to know if it was actually on the lot. We talked to John McLean and he said it was. We were there an hour later and John and the car were waiting for us at the front door. We were treated like family from minute one. He was so down to earth, friendly and informative. We took the car for a test drive and decided it was the one we wanted. John and the finance department made the process short and pleasant and we drive home that day in our spotlessly clean new car feeling like we got a real good deal on our trade in and purchase. We have nothing but praise for John and all of the staff and will definitely go back to Brattleboro Subaru for another car in the future. Thank you Brattleboro Subaru for everything - keep up the good work!! More

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