John Mefferd | Page 4

Joy was fabulous Everything went great Thank you Will come again and see joy Tu you Will come again and see joy Tu More

by AACRAFT Verified Customer Verified Customer

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Great services. Car ready within the right amount of time. Communication about work done good Car ready within the right amount of time. Communication about work done good More

by hertins2009 Verified Customer Verified Customer

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My service advisor Luis was great. He provide prompt, courteous service and insured all services were completed on a timely manner He provide prompt, courteous service and insured all services were completed on a timely manner More

by JGNUSSBAUM Verified Customer Verified Customer

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Sean Dunn did a great job in processing the recall repairs and communicating with me when the work was completed. repairs and communicating with me when the work was completed. More

by john@jschlesinger.com Verified Customer Verified Customer

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Excellent Service. Joy is very knowledgeable and extremely helpful. A real Gem!! Great experience and will certainly return. Joy is very knowledgeable and extremely helpful. A real Gem!! Great experience and will certainly return. More

by JDKC1 Verified Customer Verified Customer

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Marin County Ford is a Dealership that promotes success! They provide excellent personalized customer service! Thank you! They provide excellent personalized customer service! Thank you! More

by melloantc Verified Customer Verified Customer

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The service department was totally unprofessional and did not put the customers needs in perspective. not put the customers needs in perspective. More

by Kentsfree Verified Customer Verified Customer

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The staff in the service department was very friendly and helpful. They informed me of any changes that took place throughout the maintenance process of my vehicle, which I found very helpful. helpful. They informed me of any changes that took place throughout the maintenance process of my vehicle, which I found very helpful. More

by DINTCHO Verified Customer Verified Customer

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Review of Service Department: On two occasions this locations service department has failed to honor our appointment. First visit was based on a notification for a free service to address an issue b locations service department has failed to honor our appointment. First visit was based on a notification for a free service to address an issue by Ford. We scheduled with this information and had no problems. At arrival we were told by Joy and her manager we would have to pay over $200 for the free service “if” nothing came back in diagnostics. Odd, since that was never noted in the letter or during the appointment. They said come back if there’s a problem. Now we have a very clear issue with the transmission and scheduled our appointment about two weeks ago. At arrival they informed us the transmission employee is allegedly out for two weeks. I think this location has a problem honoring appointments, communicating with their customers, and is proving they do not like to provide service to customers with the complimentary or maintenance packages. I’m sure plenty of people have great experiences but we have not. Don’t recommend. Keep your family safe elsewhere. More

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Professional, polite and prompt service at Novato Ford. All of rhe service staff are very helpful and the work on my Ford Mach E was great. All of rhe service staff are very helpful and the work on my Ford Mach E was great. More

by kurtlorenzi Verified Customer Verified Customer

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