John Mione

If you’re a woman shopping alone, steer clear of this dealership. I made an appointment to test drive a Sportage on 8/18 and told the receptionist I was not interested in making a deal that day- only dealership. I made an appointment to test drive a Sportage on 8/18 and told the receptionist I was not interested in making a deal that day- only test driving and specified which vehicle I wanted to test drive. When I walked in, the person I was supposed to be meeting was nowhere to be found and instead I was met by John. John continuously tried to pressure me into a deal and repeatedly asked me what he’d have to do to get me to sign that day. I told him the deal would have to be extraordinary for me to push up my timeline. John also lied to my face and told me there were no 2026 vehicles on the lot and that I would have to pay a fee to get one from a different dealership. I had checked the inventory before walking in and asked if they had sold all of the 2026s that were listed on their website and he insisted they were all sold and none would be coming for the rest of the year. After leaving I checked again and their inventory had updated to reflect yet another 2026 coming soon. What happened next: he held my keys hostage while he “evaluated” my current vehicle, sent the sales manager Ufuoma over to continue pressuring me into a deal and together the two of them belittled me and insinuated I couldn’t afford one of their vehicles even though they never checked my credit and would not actually know anything about my finances. I made myself clear that I was not ready to purchase and they would not respect that NO MEANS NO. After this experience, my husband called reception to complain about the way I was treated and never received any communication back. The following day I called the GM, Vlad, left a voicemail and also never received any communication back. I was willing to let this go until 9/9 when I received a text from “Vlad” asking if I was interested in coming in to visit. I replied to the text explaining what happened and the only response I’ve gotten is them asking me if I’d like to limit my communications to only test drives. They are beyond unprofessional in their communications. They are inappropriate, insulting, rude and made what should have been a pleasant car shopping experience a horrendous afternoon. Avoid and go elsewhere. More

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