Vlad Frenkel

If you’re a woman shopping alone, steer clear of this dealership. I made an appointment to test drive a Sportage on 8/18 and told the receptionist I was not interested in making a deal that day- only dealership. I made an appointment to test drive a Sportage on 8/18 and told the receptionist I was not interested in making a deal that day- only test driving and specified which vehicle I wanted to test drive. When I walked in, the person I was supposed to be meeting was nowhere to be found and instead I was met by John. John continuously tried to pressure me into a deal and repeatedly asked me what he’d have to do to get me to sign that day. I told him the deal would have to be extraordinary for me to push up my timeline. John also lied to my face and told me there were no 2026 vehicles on the lot and that I would have to pay a fee to get one from a different dealership. I had checked the inventory before walking in and asked if they had sold all of the 2026s that were listed on their website and he insisted they were all sold and none would be coming for the rest of the year. After leaving I checked again and their inventory had updated to reflect yet another 2026 coming soon. What happened next: he held my keys hostage while he “evaluated” my current vehicle, sent the sales manager Ufuoma over to continue pressuring me into a deal and together the two of them belittled me and insinuated I couldn’t afford one of their vehicles even though they never checked my credit and would not actually know anything about my finances. I made myself clear that I was not ready to purchase and they would not respect that NO MEANS NO. After this experience, my husband called reception to complain about the way I was treated and never received any communication back. The following day I called the GM, Vlad, left a voicemail and also never received any communication back. I was willing to let this go until 9/9 when I received a text from “Vlad” asking if I was interested in coming in to visit. I replied to the text explaining what happened and the only response I’ve gotten is them asking me if I’d like to limit my communications to only test drives. They are beyond unprofessional in their communications. They are inappropriate, insulting, rude and made what should have been a pleasant car shopping experience a horrendous afternoon. Avoid and go elsewhere. More

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Excellent service and professional, knowledge sales information every step of the way with NO surprises or pressure whatsoever. Raceway Kia will work hard to earn your business, and trust me you won't information every step of the way with NO surprises or pressure whatsoever. Raceway Kia will work hard to earn your business, and trust me you won't go anywhere else in the future. Because they treat you with the respect you deserve. More

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Took my 2022 Kia Soul here for recall repair. Was told nothing wrong with car that used 3 quarts of oil between oil change. Asked for trade in value when I dropped car off. Came back to pick car Was told nothing wrong with car that used 3 quarts of oil between oil change. Asked for trade in value when I dropped car off. Came back to pick car up 4 hours later sales manager did not look at car. Was demanding I go on sales floor to get one. Needless to say going elsewhere to buy a new car. I never had a car dealership that did not pretend to want a sale. If anyone had half a brain they would have sold me a car today. Go any place else before these people. More

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I wanted to take a moment to express my deepest gratitude for the outstanding service I received at your dealership. From the moment I walked in, Nader Zaki made me feel welcome and valued. He patiently answ for the outstanding service I received at your dealership. From the moment I walked in, Nader Zaki made me feel welcome and valued. He patiently answered all my questions, provided expert advice, and helped me find the perfect vehicle for my family. I especially appreciate the extra effort Nader put into ensuring a smooth and efficient transaction process. The exceptional service at Raceway Kia Freeehold exceeded my expectations, and I couldn’t be happier with my new vehicle. Thank you for the exceptional experience! Jennifer B More

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What a wonderful dealership as Hector, the general manager and even the principal manager went to great lengths to give me my 2nd great deal on another Kia Lease. I could not of been happier. The GM manager and even the principal manager went to great lengths to give me my 2nd great deal on another Kia Lease. I could not of been happier. The GM was in no way pushy and hector was always in touch. It wasnt a smooth road, but they helped me navigate any and all obstacles to get this done. I cant thank them enough they made a negative situation I had with a manager into a huge positive for me and my family More

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after buying a car understanding AS IS CONDITION, while test driving the car we brought up an issue with the breaks. That they made noises, there was a smell, didn't seem right. They took the car back, cla test driving the car we brought up an issue with the breaks. That they made noises, there was a smell, didn't seem right. They took the car back, claimed they fixed it. We needed to find a mechanic to look at ( we live almost 2 hours away and already had the car when the breaks acted up again) Upon finding a mechanic and getting it in the shop we found out that BOTH rear caliburs were no good and the car should have never left the lot. When we reviewed out paper work we asked what the $1500 charge is and were told that that was for repairs to make the car safe and able to be sold. In calling and speaking to AL i was told ( and to just speak with him took multiple calls and over a week) i would get a check for what we agreed on ( on the phone) that was 10-23-23. Today is 11-21-23 and no calls or check has been received. More

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I would enthusiastically recommend Jenn. She made my experience quick, easy and no pressure. She was so sweet and knowledgeable about everything. She did everything possible to get me eve She made my experience quick, easy and no pressure. She was so sweet and knowledgeable about everything. She did everything possible to get me everything I needed in a new car. More

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Daniel was amazing, he worked so hard and even stayed late to help me get into my new suv. He is Nothing but exceptional. He made me feel like family. late to help me get into my new suv. He is Nothing but exceptional. He made me feel like family. More

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He worked tirelessly to get me into a new car that had everything I asked for. He made me Feel extremely comfortable and my buying experience exceptional everything I asked for. He made me Feel extremely comfortable and my buying experience exceptional More

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I felt like I would never find a new car until I walked into raceway Kia. Vlad was extremely helpful and made my experience there an amazing one. into raceway Kia. Vlad was extremely helpful and made my experience there an amazing one. More

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