John Moen

I have had good experiences with this shop for both routine maintenance and repairs. I try work exclusively with John Moen. He has been excellent- he has been responsive to any concerns and my question routine maintenance and repairs. I try work exclusively with John Moen. He has been excellent- he has been responsive to any concerns and my questions. He has always been polite, professional and available. More

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I’ve had an extremely disappointing experience with the service department. Reaching anyone—especially John Moen—is nearly impossible, as calls consistently go unanswered and unreturned. When I finally service department. Reaching anyone—especially John Moen—is nearly impossible, as calls consistently go unanswered and unreturned. When I finally spoke with John, he clearly stated that the repairs would be covered under my warranty. Later, he attempted to charge me $1,500 for something he claimed was “not covered.” This is completely unacceptable and feels misleading. Clear communication and honesty are the bare minimum I expect, especially when dealing with warranty coverage and significant costs. This needs to be addressed immediately. More

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Great Service and Friendly staff as usual. Will definitely bring back to service my vehicle in the future. Will definitely bring back to service my vehicle in the future. More

by dself6512 Verified Customer Verified Customer

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Thank you Hunter for the best service every time we bring in our 3 cars from the 2 Dodges and our BMW. Thank you so much Hunter and Frisco Dodge. in our 3 cars from the 2 Dodges and our BMW. Thank you so much Hunter and Frisco Dodge. More

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Excellent service from Derrick Johnson and John Moen ! Lots of fluid flushs performed in a timely manner. Lots of fluid flushs performed in a timely manner. More

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The vehicle selection was good, sales was helpful and kind, finance portion was much too long kind, finance portion was much too long More

by rrclwb Verified Customer Verified Customer

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They refused to provide rental car even when I had Jeep wave program. Service is focused on maximum upsell. They have previously started work without authorization. Had to go back and forth 3 to 4 times fo wave program. Service is focused on maximum upsell. They have previously started work without authorization. Had to go back and forth 3 to 4 times for simple recall service. More

by JeepWave Verified Customer Verified Customer

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John mown was my service advisor. He did a great job diagnosing my trucks electrical problem and the service fee was reasonable He did a great job diagnosing my trucks electrical problem and the service fee was reasonable More

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It went well. Still waiting to hear back about parts ordered. This is enough words Still waiting to hear back about parts ordered. This is enough words More

by philip.bean Verified Customer Verified Customer

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The work to my car was done very well, my only complaint was that it took longer than initially anticipated which is not a problem but nobody reached out to tell me it would be the next day. It’s a smal was that it took longer than initially anticipated which is not a problem but nobody reached out to tell me it would be the next day. It’s a small complaint I’d just like some more communication in the future if it will need more time. No big deal. Just feedback More

by Alexyoung2289 Verified Customer Verified Customer

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