John Nelson | Page 2

Everyone was very professional and knowledgeable. They all followed up several times to ensure things were going well with the car. They all followed up several times to ensure things were going well with the car. More

by Kweis123 Verified Customer Verified Customer

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Once you get past the smiles, free car washes and loaner vehicles, it's all downhill from there. Behind all of that is absolute incompetence, fraud and deception. I had 3 issues. Issue #1: Water leaking vehicles, it's all downhill from there. Behind all of that is absolute incompetence, fraud and deception. I had 3 issues. Issue #1: Water leaking into the car. They said a piece on the lower windshield needed replacement. I asked if they checked the sunroof drain holes. They said yes, they were not plugged. $400 and a couple weeks later it rained. I open the door and water poured out from the passenger side. I brought it back in. They now say the sunroof drain holes ARE plugged. How is that possible? I never used the sunroof in the few weeks I got the car back. Complete incompetence. Issue #2: Suspension light comes on after a few minutes of driving. They said it was a bad switch. $500 later and 5 minutes down the road the same light comes back on. Complete incompetence. Issue #3: During all these visits, I also had a parasitic battery leak they were trying to fix. They replaced the battery and alternator (I already replaced these, but they insisted I had to use Land Rover parts). They also replaced the instrument cluster and a fuse box - so they say. I have no way to prove that any of this work actually took place as they wouldn't give me the old parts. I still have the parasitic leak. Complete incompetence. They refused to give me any money back but said to bring it in one more time and they would fix it on their dime. After 7 months of waiting, there is no evidence they did anything. All they tell me is that they cannot reproduce the issue yet every time I get the vehicle back it continues to die on me. They couldn't even give me a service record as Bill admitted there was nothing in their system while also admitting the car sat for extended periods of time. It was all a charade to make it look like they cared. They lie to you time and time again, replace parts you don't need, don't validate the fixes and you are stuck with a huge bill regardless of the outcome. I wouldn't trust them with an oil change. I spent over $7000 and nothing to show for it yet this dealer refuses to do anything about it. Stay away from these fraudsters if you value your time and money. More

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I have had my prior vehicle serviced at this dealership and have always found the service team to be informative and patient. I recently have my first purchase/trade-in experience at Zeigler Land Rover, a and have always found the service team to be informative and patient. I recently have my first purchase/trade-in experience at Zeigler Land Rover, and Kevin was excellent to work with. I would recommend him all day/every day. Knowledgable, pleasant and straightforward. I would recommend asking for Kevin by name if you visit this dealership. You won't be disappointed. I worked with Tom Palm on the paperwork and found him to be efficient, professional and courteous. I had to come back the next day and dealt with Luis. Good guy - filling in for Tom and knew where Tom and I left off. I also had the pleasure of working with Hunter on the tech side of the vehicle. Hunter knew his stuff and was patient and courteous. Sounds like the entire team is all on the same page in putting the customer first. In addition, the facility is always well maintained. To get this kind of culture, it has to start at the top - and John Nelson is the man! I have seen John over the years, and he has always asked if I am being taken care of, has always had a smile and has always thanked me for visiting them. If you are in the market for a Land Rover - do yourself a favor and visit this quality team of professionals. I would highly recommend them! More

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Zeigler Land Rover was fantastic to work with from the beginning of the process to the end. Kevin Gerhardt our salesman was very responsive to all of our questions on the purchase of our new Defender. I w beginning of the process to the end. Kevin Gerhardt our salesman was very responsive to all of our questions on the purchase of our new Defender. I would highly recommend working with Kevin and Zeigler Land Rover in Schaumburg. More

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Toyota dealership service vibes at a Range Rover. They just want to get that commission and after that customer can go to xxxx. Dealt with bmw and benz dealerships my whole life and they never eve They just want to get that commission and after that customer can go to xxxx. Dealt with bmw and benz dealerships my whole life and they never ever disappoint you. You pay more for a car for a better experience but here at schamburg range its all about screwing customers just so they can hit their goals and make money. Purchased a 2021 Velar with 8k miles paid 80k out the door. Brakes were bad on the car and dealership advised that wifey drives the car with shaky brakes. Drove for a week, still same issue so really had to beg the dealership to change the brakes. They changed the pads only and didn't touch the rotors. Car still shakes and vibrates on braking and it is very dangerous for the wifey to be driving 90 miles a day daily with bad warped rotors. Stay away from this dealership and save yourself some time, effort and energy and pick a different range dealership. More

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The sales process was quick and efficient. The business manager was quick and efficient. The product orientation was also done effectively and efficiently. The business manager was quick and efficient. The product orientation was also done effectively and efficiently. More

by AWRIGHT13 Verified Customer Verified Customer

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This was the best experience I ever had purchasing a car. Jacqueline was excellent Thank you! Jacqueline was excellent Thank you! More

by lrcb27 Verified Customer Verified Customer

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Jaqueline was good until communication fell apart after the car arrived. The finance manager was lazy. There should be no reason why it would take him several days to draft a cash sale. Even after I ask to the car arrived. The finance manager was lazy. There should be no reason why it would take him several days to draft a cash sale. Even after I ask to have paper ready for when I arrive he has not even started on it. Not sure if the general manager was trying to sell the car to someone else but he definitely was trying to make it hard. The tech guy was supposed to contact us from an demonstration of the car still have not heard from him. Not a good experience over all. More

by wkhazem Verified Customer Verified Customer

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Jacqueline was professional and helpful, highly recommend her! i will ask for her next time. Jerry her! i will ask for her next time. Jerry More

by jerry82 Verified Customer Verified Customer

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This team was easy to work with and provided a great deal with great inventory. with great inventory. More

by WMBLACK7662 Verified Customer Verified Customer

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