John Nelson | Page 6

David was a pleasure to work with. From start to finish he was very kind, patient and knowledgeable on all the cars I test drove. 10/10 would go back to see him for my next vehicle and From start to finish he was very kind, patient and knowledgeable on all the cars I test drove. 10/10 would go back to see him for my next vehicle and 10/10 recommend you go in to Jaguar Schaumburg and see David for all your vehicle needs. More

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Awesome dealership to work with. Dotted every I and crossed every t. Customer service is outstanding Dotted every I and crossed every t. Customer service is outstanding More

by jpnixon Verified Customer Verified Customer

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Our experience with this dealership was not good. Our salesman, Tom, was not personable, and seemed to resist any type of problem solving. He lacked any customer service oriented behavior, to the poi Our salesman, Tom, was not personable, and seemed to resist any type of problem solving. He lacked any customer service oriented behavior, to the point of being rude. He did however reach out to request a positive review. Just to be clear, we walked in with check in hand for the exact amount of the purchase. We were allowed about a 2 mile test drive with the salesman in the back seat, then waited for over an hour and a half for paperwork to be done. Why it would take that long to do paperwork for someone that didn't require financing, I don't know. During that wait, no one took even a minute to familiarize us with the car technology. We purchased the vehicle simply because we liked it, in spite of how we were treated. The Manager, John Nelson was very nice, however, I don't believe he is aware of how Tom is treating customers. The experience was very disappointing. I would not recommend this dealership based on our experience. More

by Jill14 Verified Customer Verified Customer

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We flew down to purchase our Land Rover, and after I explained I was going to fill out a credit form, because we were paying cash. Tom became rude, and walked us to the finance office, and we never say explained I was going to fill out a credit form, because we were paying cash. Tom became rude, and walked us to the finance office, and we never say him again. We told Tom we didn’t want any warranties, and after Luis starting going over our documents he was pushing all the things we didn’t want. We made it clear that we wanted to make our purchase, and get on the road to get home before night. We spent 2 hours telling everyone we didn’t want anything extra, and that didn’t seem to matter. Then they tried adding a $1000 to our deal we had, and we caught it after we got home. We called, and let them know, and it took 2 weeks to resolve. I wouldn’t recommend anyone to this business. Very disappointed. More

by pfrench0 Verified Customer Verified Customer

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Worked with Austin on the purchase of my vehicle. Very knowledgeable and great customer service. Excellent salesman. Will recommend Austin to others. knowledgeable and great customer service. Excellent salesman. Will recommend Austin to others. More

by christinekarasek Verified Customer Verified Customer

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They had the right car and meet all expectations. Ronnie was prompt and delivered the car to my business was prompt and delivered the car to my business More

by dpecora1 Verified Customer Verified Customer

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Very professionally run dealership. My client advisor Adam Reed and centre manager John Nelson were a joy to work with. I highly recommend this dealership. Adam Reed and centre manager John Nelson were a joy to work with. I highly recommend this dealership. More

by trlheureux Verified Customer Verified Customer

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It was my first time there and it won’t be my last! Super friendly staff and they work with you until you’re satisfied! friendly staff and they work with you until you’re satisfied! More

by Gal-Nicole Verified Customer Verified Customer

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Tons of communication before sale but after not one even after a half dozen attempts. Pretty sad after a half dozen attempts. Pretty sad More

by RADEDJOKIC Verified Customer Verified Customer

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Easy to set upservice appointment, always have had a good experience at Schaumburg location. Thanks experience at Schaumburg location. Thanks More

by Kathykx4 Verified Customer Verified Customer

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