John Nelson | Page 7

I liked most things. Making us leave and come back for the best price was xxxxxxxx. Also took waaaay too long. Other than that it was good. Thanks. Making us leave and come back for the best price was xxxxxxxx. Also took waaaay too long. Other than that it was good. Thanks. More

by toms2727 Verified Customer Verified Customer

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Outstanding dealer experience! They truly love what they do and just don't go through the motions. They truly love what they do and just don't go through the motions. More

by DSTEVOFF Verified Customer Verified Customer

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Great communication & service. Would definitely do business with either of these fine gentlemen again. Highly recommended! Would definitely do business with either of these fine gentlemen again. Highly recommended! More

by jbw1975 Verified Customer Verified Customer

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Great dealership. Very responsive and reasonable to work with. This was my 5th vehicle from Adam Reed. Wife loves her new Discovery Metropolitan edition. Happy wife Very responsive and reasonable to work with. This was my 5th vehicle from Adam Reed. Wife loves her new Discovery Metropolitan edition. Happy wife... More

by TERRYK3 Verified Customer Verified Customer

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Elite service and attention to detail. The knowledge Hunter has is tremendous. I highly recommend him! The knowledge Hunter has is tremendous. I highly recommend him! More

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Everyone was very professional and knowledgeable. They all followed up several times to ensure things were going well with the car. They all followed up several times to ensure things were going well with the car. More

by Kweis123 Verified Customer Verified Customer

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Once you get past the smiles, free car washes and loaner vehicles, it's all downhill from there. Behind all of that is absolute incompetence, fraud and deception. I had 3 issues. Issue #1: Water leaking vehicles, it's all downhill from there. Behind all of that is absolute incompetence, fraud and deception. I had 3 issues. Issue #1: Water leaking into the car. They said a piece on the lower windshield needed replacement. I asked if they checked the sunroof drain holes. They said yes, they were not plugged. $400 and a couple weeks later it rained. I open the door and water poured out from the passenger side. I brought it back in. They now say the sunroof drain holes ARE plugged. How is that possible? I never used the sunroof in the few weeks I got the car back. Complete incompetence. Issue #2: Suspension light comes on after a few minutes of driving. They said it was a bad switch. $500 later and 5 minutes down the road the same light comes back on. Complete incompetence. Issue #3: During all these visits, I also had a parasitic battery leak they were trying to fix. They replaced the battery and alternator (I already replaced these, but they insisted I had to use Land Rover parts). They also replaced the instrument cluster and a fuse box - so they say. I have no way to prove that any of this work actually took place as they wouldn't give me the old parts. I still have the parasitic leak. Complete incompetence. They refused to give me any money back but said to bring it in one more time and they would fix it on their dime. After 7 months of waiting, there is no evidence they did anything. All they tell me is that they cannot reproduce the issue yet every time I get the vehicle back it continues to die on me. They couldn't even give me a service record as Bill admitted there was nothing in their system while also admitting the car sat for extended periods of time. It was all a charade to make it look like they cared. They lie to you time and time again, replace parts you don't need, don't validate the fixes and you are stuck with a huge bill regardless of the outcome. I wouldn't trust them with an oil change. I spent over $7000 and nothing to show for it yet this dealer refuses to do anything about it. Stay away from these fraudsters if you value your time and money. More

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I have had my prior vehicle serviced at this dealership and have always found the service team to be informative and patient. I recently have my first purchase/trade-in experience at Zeigler Land Rover, a and have always found the service team to be informative and patient. I recently have my first purchase/trade-in experience at Zeigler Land Rover, and Kevin was excellent to work with. I would recommend him all day/every day. Knowledgable, pleasant and straightforward. I would recommend asking for Kevin by name if you visit this dealership. You won't be disappointed. I worked with Tom Palm on the paperwork and found him to be efficient, professional and courteous. I had to come back the next day and dealt with Luis. Good guy - filling in for Tom and knew where Tom and I left off. I also had the pleasure of working with Hunter on the tech side of the vehicle. Hunter knew his stuff and was patient and courteous. Sounds like the entire team is all on the same page in putting the customer first. In addition, the facility is always well maintained. To get this kind of culture, it has to start at the top - and John Nelson is the man! I have seen John over the years, and he has always asked if I am being taken care of, has always had a smile and has always thanked me for visiting them. If you are in the market for a Land Rover - do yourself a favor and visit this quality team of professionals. I would highly recommend them! More

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Zeigler Land Rover was fantastic to work with from the beginning of the process to the end. Kevin Gerhardt our salesman was very responsive to all of our questions on the purchase of our new Defender. I w beginning of the process to the end. Kevin Gerhardt our salesman was very responsive to all of our questions on the purchase of our new Defender. I would highly recommend working with Kevin and Zeigler Land Rover in Schaumburg. More

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The sales process was quick and efficient. The business manager was quick and efficient. The product orientation was also done effectively and efficiently. The business manager was quick and efficient. The product orientation was also done effectively and efficiently. More

by AWRIGHT13 Verified Customer Verified Customer

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