John Palmer | Page 10

Car for the kid I am so happy that I can feel totaly confident in my purchase. This thanks to John and Lithia, a company I have grown to trust over the years. I am so happy that I can feel totaly confident in my purchase. This thanks to John and Lithia, a company I have grown to trust over the years. More

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Caring top fate service great salesman. No pressure knowledge of the product by staff, Truthful practices,no hidden agenda, Found the vehicle that I had 'in mind, perfect match. No pressure knowledge of the product by staff, Truthful practices,no hidden agenda, Found the vehicle that I had 'in mind, perfect match. Employees very helpful they were interested in what I was asking for Matched perfectly to what iwas thinking about. polit More

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Purchase of 2017 2500 Covered several options and arrived at a new 2500 on the lot. Worked the numbers on that pickup with our tradein and arrived at a fair price. Finalize Covered several options and arrived at a new 2500 on the lot. Worked the numbers on that pickup with our tradein and arrived at a fair price. Finalized the price with a review of the options available and the paperwork was completed efficiently. The whole process was well organized, my understanding was important to the dealer, and we comfortably arrived at the deal with both parties pleased with the result. I would recommend this dealership and the dealer I worked with, with confidence they would be well taken care of satisfied they were treated fairly. More

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Very helpful and knowledgeable John was great, he helped explain the whole process of getting a new vehicle and was very knowledgeable on all the parts of the vehicle. John was great, he helped explain the whole process of getting a new vehicle and was very knowledgeable on all the parts of the vehicle. More

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Recall done quickly I was told it would take 2 hours to service my vehicle, but when I got there Kenny noticed I was sick and told me they would get right on it so I cou I was told it would take 2 hours to service my vehicle, but when I got there Kenny noticed I was sick and told me they would get right on it so I could get home asap. The service only took a little over an hour and John got my keys and backed my car to the door so I wouldn't have to walk so far. Thank you guys for taking care of me! More

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Fantastic The service was just remarkable. I was treated with up most respect. My service needs was tremendously taking care of. Thanks to all I had dealings wi The service was just remarkable. I was treated with up most respect. My service needs was tremendously taking care of. Thanks to all I had dealings with. More

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Went above and beyond to accommodate my schedule. John is a true professional and went above and beyond to take care of me in the limited timeframe I had. As a person who works out of town, John spent John is a true professional and went above and beyond to take care of me in the limited timeframe I had. As a person who works out of town, John spent a week with me texting/emailing anwsers to any questions I had. When I mistakenly got dropped off at the wrong dealership, John picked me up! Sitting down to talk price, there was zero tension.... I kept waiting for the stressful part of purchasing a new truck to happen, but before I realized it, we were done! Thank you very much John! More

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Amazing Did an amazing job from selling me my truck to performing service. 10/10 I would recommend Mr. Palmer for anyone that is looking to buy. Did an amazing job from selling me my truck to performing service. 10/10 I would recommend Mr. Palmer for anyone that is looking to buy. More

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Thanks for the help Friendly dealership. John is the bomb.com and was a lot of fun to work with, was very relatable and made us feel like he cared and was in our corner . Friendly dealership. John is the bomb.com and was a lot of fun to work with, was very relatable and made us feel like he cared and was in our corner . Troy and Matthew offered great customer service skills too! More

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Top Tier Experience I visited this dealership initially feeling a little hopeless and left feeling on top of the world. I had purchased my previous vehicle from the ot I visited this dealership initially feeling a little hopeless and left feeling on top of the world. I had purchased my previous vehicle from the other Lithia Chrysler location in Anchorage and it ended up being a complete lemon. I had only owned it for 4 years and I had already sunk over 5k into the vehicle replacing the engine, and then my transmission started to go and was estimated to cost another 5k to fix. I still owed 8k on the vehicle and it was valued at nearly a fraction of that. The sales and customer service managers were condescending and rude, offered no solutions, and I had nothing but poor experiences with their service department in the past. My options were shrinking before my eyes and I was losing hope about finding a solution without knocking my financial stability off the rails. I called Lithia CDJR Fiat of South Anchorage by mistake, thinking I had dialed for the 5th avenue location. I was calling to speak to a sales manager to complain about my experience. Before I realized I had called the wrong location, I had already explained the situation in detail to the man on the phone, Kevin Lewis, who politely corrected me and told me I had called the wrong location, but he said he felt so bad about my situation that he really wanted to help me. I went out on a limb and made an appointment to test drive a used vehicle. Given my less than exemplary credit and mind blowing negative equity, I though I'd leave this dealership in the same situation I entered in, but that wasn't the case at all! The gentleman who greeted me was a sales representative named John Palmer. Honest, caring, and patient are the best words I'd use to describe his demeanor during this process. Him and Kevin worked relentlessly towards creating a solution for me in this hopeless situation, and I ultimately left the dealership in a brand new 2017 Jeep Cherokee. Not only did they use their past experience to tackle the situation head on- they exceeded my expectations and even helped me arrange a plan to bring my credit score up and how to go about pursuing lower payments on my new vehicle in the future. I am so impressed by the level of care and understanding I experienced during the purchase of my new vehicle. I would HIGHLY recommend doing business with this location and could've have asked for a better interaction. Thank you Lithia CDJR Fiat of South Anchorage! More

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