John Patrick (JP) | Page 9

Amazing Service Department!! Eagle Buick has an amazing sevice department!! Laura is 1 of their best! She took care of everything I needed!! Thanks to everyone at Eagle Buick!! Eagle Buick has an amazing sevice department!! Laura is 1 of their best! She took care of everything I needed!! Thanks to everyone at Eagle Buick!! More

by HartleyD Verified Customer Verified Customer

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Very good Always good service Scott the service manager is always very nice and helpful . I always fell like my car is serviced exactly as I am told. Always good service Scott the service manager is always very nice and helpful . I always fell like my car is serviced exactly as I am told. More

by Hagen123 Verified Customer Verified Customer

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Dishonesty & Fraud I test drove a used 2015 BMW on 5/10/19. I was at a stop sign in the parking lot near the dealership. My foot was firmly on the brake pedal at a sto I test drove a used 2015 BMW on 5/10/19. I was at a stop sign in the parking lot near the dealership. My foot was firmly on the brake pedal at a stop sign, the car was stopped. All of the sudden this used car started to make a grinding and clicking noise and moved forward into a Toyota Prius. The used BMW and the Prius had very minimal cosmetic damage on the outside...but there was something very wrong with the BMW that caused a minor accident. The Owner and the manager arrived on scene and the BMW could not be driven. The dealership at that time advised NOT to call my insurance company. Mind you I was not given a ticket for this incident and the BMW could no longer be driven and was pushed into a parking spot. on 5/14/19 the dealership phoned me to call my insurance company which I did and I was advised by my insurance company that the dealership is no laying blame on me and they no state there is nothing wrong with their used 2015 BMM. The salesman is Gregory and the manager is John. I HIGHLY RECOMMEND NOT TO DO ANY BUSINESS WITH THIS DEALERSHIP AS THEY ARE VERY DISHONEST. More

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Poor Customer Service People were nice enough but they tried to get me to buy an older SUV that I was not interested in. I went there for a 2018 Buick Enclave and they want People were nice enough but they tried to get me to buy an older SUV that I was not interested in. I went there for a 2018 Buick Enclave and they wanted me to buy a 2016 GMC Acadia which had more miles then my 2011 Buick LaCrosse. If you cant get it done say so and dont try and show me something else. Waste of time and gasoline. Get rid of the old high mileage stuff elsewhere cause I am not gonna buy it. I had rated then 3 stars but I have changed it to only 1 star but it should 0 stars. It's 9:00 PM 5/4/2019 just got a threatening voicemail message from John Patrick. Very obnoxious message saying he was going to respond to this review by release credit information about myself and my wife if I did not take down this review. I guess the facts of this review hit the nail on the head. This guy is very unprofessional. They also advertised the vehicle on Facebook Market Place at $35,840 they told me the price was $38,840. Not exactly truth in advertising. This review stands. I will be consulting an attorney since they seem to want to go to war or something. COMPLETELY UNPROFESSIONAL attitude with a potential customer. I was prepared to put down a large down payment of over $10,000 and I had already been pre-approved but they insisted on a credit application. They ran my credit without asking if it was okay. Despite the fact that I told the Salesman that I already had financing. I won't be trusting this dealership group in the future. Totally Unprofessional and rude management. These are unlawful and illegal business practices. Making such threats are against the Fair Credit Reporting Act. Anything published in the way of a response can and will be taken as an attempted extortion. I will take any and all necessary legal action against this company if they publish any credit or credit reporting information. Or if they imply any negative credit information. I guess they want a legal battle. Last time I looked there are laws. I have stated facts here that they can not refute so then they try coercion. John Patrick you just got served and are on notice. More

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Excellent dealership. Courteous and knowledgeable staff. Sales department was very professional and made the best deal. Since my purchase the service has been superb. H Courteous and knowledgeable staff. Sales department was very professional and made the best deal. Since my purchase the service has been superb. Highly recommended. Definitely will get my future business. More

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Good service and the service department is got great service personal. Also the dealership has great sales personal. They also check to see that you had good servi and the service department is got great service personal. Also the dealership has great sales personal. They also check to see that you had good service and are completely satisfied. More

by Buick guy Verified Customer Verified Customer

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With Russ and JP as managers and Scott in service, My experience as always with those 3 mentioned above, priceless, thanks GMC, and of course April the owner makes this all happen. Great people. Thanks My experience as always with those 3 mentioned above, priceless, thanks GMC, and of course April the owner makes this all happen. Great people. Thanks again. More

by Penny10 Verified Customer Verified Customer

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Great experience! Awesome dealership, not like any other that I have visited in the past. No pressure, not trying to sell you something or push something on you that yo Awesome dealership, not like any other that I have visited in the past. No pressure, not trying to sell you something or push something on you that you don’t want. Super friendly staff. I would highly recommend eagle gmc to others. More

by Joeg Verified Customer Verified Customer

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Awesome on my car purchase. Terry was the best sales man, I had a great exprience for my purchse. They let me go home with the car and pick up my mom. I went in to look at a jeep compass and when it could no I had a great exprience for my purchse. They let me go home with the car and pick up my mom. I went in to look at a jeep compass and when it could not be located they offered me a great deal on my equinox. Terry was awesome helped me with the bluetooth, tires and was very knowledgable. Highly recommend him to anyone. Thank you all!! More

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Service/ Maintaince Excellent service. The service dept employees are very friendly and are very concerned about their customers. Thank you so much for your service. Grea Excellent service. The service dept employees are very friendly and are very concerned about their customers. Thank you so much for your service. Great employees. Rick was very consienous about following up to make sure I was a satisfied customer. I am very satisfied. Thanks to all of the employees at Eagle Buick. I enjoy my visits there and highly recommend your dealorship. More

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