John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena | Page 14

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
198 Reviews
4.4

198 Reviews

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198 Reviews of John Pena

December 21, 2024

Dealership Rating
Employee Rating

muy buen servisio pena muy atento muy comunicativo y Profesional es mi dealer de servisio a mis toyotas. More

by rgmartinez11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Justin Auchter, Carlos Lopez

Jan 03, 2025

Norm Reeves Toyota Dallas responded

Gracias!

December 20, 2024

Dealership Rating
Employee Rating

Super rude! It was a very unpleasant visit! I did not like the way I was treated More

by PAO.RODRIGUEZ817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 03, 2025

Norm Reeves Toyota Dallas responded

We are sorry to hear this, and we apologize for missing the mark. Customer service is important to us, and we'd like the opportunity to make this up to you. Please reach out to our service department to discuss further.

December 20, 2024

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Employee Rating

The service was done in a timely manner. The service agent kept me informed of what I needed on my car. More

by Narsis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Norm Reeves Toyota Dallas responded

We truly believe it is critical to keep you informed with transparent communications throughout the service process. Thanks for sharing!

December 20, 2024

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Employee Rating

Got me a appt right away! ! Quick service! John Peña is the best! I’ve been coming to him for years! More

by Claireh
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Norm Reeves Toyota Dallas responded

We always aim to have our customers in and out as quickly as possible -- we know how busy your schedule's are! Thanks for the shout!

December 15, 2024

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Employee Rating

Nice people Efficient service Clean restrooms Good location Changing the name to me was not the end of the world but the transition is very unprofessional More

by SMS323232
Recommend Dealer
Yes
Dec 16, 2024

Norm Reeves Toyota Dallas responded

Your input is valuable because it helps us to understand what is working and what is not. Thanks for the positive words regarding our staff, the service, and our facility. Please let us know what issues you faced during the transition, and we can improve any services that are lacking. Thank you, and we look forward to serving you again!

December 14, 2024

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Employee Rating

Good services I used this dealer for More 8 years and today chance the ñame but the services are the same More

by Idania
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2024

Norm Reeves Toyota Dallas responded

Your loyalty means so much to us, Idania! We're flattered that you've stuck with us for eight years and felt that everything we do still rings true. Thank you for bringing your Toyota in for service throughout the years, and we're happy to help you in the future!

December 13, 2024

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Employee Rating

Quoted $995 for a service and I was able to get the exact same service at another shop for $401. Way overpriced. More

by albertinejc
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Dec 13, 2024

Norm Reeves Toyota Dallas responded

We value your feedback on your service visit for your Lexus, Albert, and will keep your comments in mind. If you'd like to discuss this matter with a service representative, please contact our dealership. Otherwise, we hope that you will consider returning for service in the future to get a five-star experience. Thank you.

December 11, 2024

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Employee Rating

I lost 2 of my 4 hub cap covers by Monday after my Saturday service. I tried to call to see if there was anything that can be done and was given the run around and no one bothered to call back after m More

by Deanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski , Justin Auchter, Carlos Lopez

Dec 12, 2024

Norm Reeves Toyota Dallas responded

We appreciate you bringing this to our attention regarding the missing hub cap covers, Deanna. We have forwarded your review to the appropriate parties to hopefully resolve any outstanding issues. Thank you.

December 09, 2024

Dealership Rating
Employee Rating

My appointment was at 11:45 am and the advisor assigned to me was out to lunch. Checked in with another person who's attitude was not at all welcoming. When I came to pick up car and was being charged More

by marylisatorres459.mt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski , Justin Auchter, Carlos Lopez

Dec 10, 2024

Norm Reeves Toyota Dallas responded

We appreciate your feedback on your service visit for your Toyota, Mary Lisa. This will help us to improve our processes, and, if you choose to return in the future, we hope to provide you with a five-star experience. Please contact our dealership if you would like to discuss the issues you experienced with a team member. Thank you.

December 04, 2024

Dealership Rating
Employee Rating

Superb, we are pleased with the service received. We appreciate this dealership.Will be back More

by Doylean Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , J. Asmus

Dec 04, 2024

Norm Reeves Toyota Dallas responded

We welcome you back any time, Doylean! And we're thrilled that your service visit for your Toyota went so well. Thanks for giving us your business, and we'll see you next time!

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