John Pena
John Pena at Norm Reeves Toyota Dallas

John Pena | Page 13

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.4
198 Reviews
4.4

198 Reviews

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198 Reviews of John Pena

January 10, 2025

Dealership Rating
Employee Rating

John is very knowledgeable and it does not feel like he is taking advantage of you. More

by wardcha3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 10, 2025

Norm Reeves Toyota Dallas responded

See, that's what we like to hear! That you feel like our service technicians, including John, treat you well and make sure that you understand the repairs or services your car needs. Thanks for letting us know, and feel free to use our online scheduling for your next appointment!

January 02, 2025

Dealership Rating
Employee Rating

Mr. Pena was very helpful and provided great customer service. I was able to get my oil change the fastest I’ve ever been able to. More

by Nick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Norm Reeves Toyota Dallas responded

Efficient oil changes are always the goal! Thanks for sharing your experience with us!

January 01, 2025

Dealership Rating
Employee Rating

Very good service, Thanks , John Pena always help me and recommend everything we need to keep my car in good condition, Thank you More

by SANMARTINEZ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Norm Reeves Toyota Dallas responded

That's what we're here for! We're passionate about our cars, and the experiences our customers have behind the wheel!

December 29, 2024

Dealership Rating
Employee Rating

Great. Quick. Easy. Not a long wait. Friendly staff. It made for a smooth experience More

by blickgary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Justin Auchter, Carlos Lopez

Jan 03, 2025

Norm Reeves Toyota Dallas responded

Getting you back out on the road quickly is always our goal. Thanks for rating us 5 stars; it helps us know when we're on the right track!

December 27, 2024

Dealership Rating
Employee Rating

I’m always treated with respect, and the service is always quick I’m in and out and I’m always Updated if any other service that I need on my car. More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Carlos Lopez

Jan 03, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing us for your service needs, Kathy! Our crew is happy to help any time you need us. We hope to see you again soon- safe travels until then!

December 25, 2024

Dealership Rating
Employee Rating

My wife and son might use your dealership but I will never use your company again. You might want to focus on customer service, not with the new hires but with the longtime employees who find customer More

by JAIRREYES1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 03, 2025

Norm Reeves Toyota Dallas responded

We're sorry to hear you felt customer service needed improvement. It is vitally important to us, and assure you we focus our time and energy on continually improving this aspect of our operations. We appreciate your feedback as it helps us meet this goal. If you would like to discuss this further, please reach out.

December 23, 2024

Dealership Rating
Employee Rating

fast and easy , he explain all the process , good prices and good service all recomended More

by peinadoas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 03, 2025

Norm Reeves Toyota Dallas responded

Sounds like you had a pleasant service experience, cheers to that! We look forward to working with you again in the future!

December 22, 2024

Dealership Rating
Employee Rating

Everyone in the dealership is always helpful and nice to everyone that comes into this location. More

by Sherritasmothers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski , Justin Auchter, Carlos Lopez

Jan 03, 2025

Norm Reeves Toyota Dallas responded

Customer service with a smile is important to us! Thanks for the review!

December 21, 2024

Dealership Rating
Employee Rating

Shouldn’t take an hour and 45 minutes to get my oil changed when i had an appointment. More

by alaurenarnold
Service Time
Recommend Dealer
No
Jan 03, 2025

Norm Reeves Toyota Dallas responded

We understand your frustration, and we apologize for the delay. We do our best to work through oil changes as quickly as possible. Some days are busier than others -- we realize that is no excuse, and we aim to improve for next time. If you'd like to discuss at all, please give us a call.

December 21, 2024

Dealership Rating
Employee Rating

Shelly is amazing and is the reason I keep coming back to Cowboy Toyota. She’s thorough, professional, and yet down to earth. She makes sure I understand what’s going on with my car and explains it to me in More

by monapandey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Jan 03, 2025

Norm Reeves Toyota Dallas responded

It's so rewarding to hear that Shelly has made such an impact on your automotive journey! We'll make sure to relay your feedback, and we appreciate your kind words!

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